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Compare SpiraTeam vs Uservoice

What is better SpiraTeam or Uservoice? Buying the most effective Product Lifecycle Management Software - PLM for your company is key to growing your company’s productivity. In our platform, it is simple to examine various solutions to see which one is the proper software for your requirements. Here you can match SpiraTeam vs. Uservoice and examine their overall scores (7.5 vs. 8.1, respectively) and user satisfaction rating (100% vs. 97%, respectively).

You can also study the details of costs, conditions, plans, services, tools, and more, and find out which software offers more advantages for your business. As a rule of thumb, go for the business software that lets you to scale the features and subscription plan to complement your business growth or lack of it.

We are aware that not all people have enough time to test a large number of different solutions, so we came up with a list of recommendations that you may find useful. Our top choices for the Product Lifecycle Management Software - PLM category are: Autodesk Vault, SAP PLM, Siemens Teamcenter PLM.

NOAWARDS
YET

SmartScore™

OUR SCORE 7.5

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $9.99

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Powerful web-based user interface with mobile support
  • Fully-integrated web-baseddocument management system
  • Full audit history of all changes made in the system
  • Web-based graphs and reports in HTML and MS-Office formats
  • Capture requirements and decompose into detailed tasks
  • Prioritize and schedule requirements for each release/iteration
  • Allocate requirements to developersbased on detailed task estimates
  • Track bugs, enhancements, risks and issues
  • Create, edit and execute test-cases
  • Manage requirements test coverage

Pricing Info

Here are the SpiraTeam cost details:

Trial: FREE three user 30-day trial hosted account

Single $9.99/month: 1 concurrent user, software and hosting
3-User $79.99/month : 3 concurrent users, software and hosting
5-User $119.99/month: 5 concurrent users, software and hosting
10-User $199.99/month: 10 concurrent users, software and hosting
20-User $279.99/month: 20 concurrent users, software and hosting
30-User $299.99/month: 30 concurrent users, software and hosting
50-User $399.99/month: 50 concurrent users, software and hosting

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Alcatel-Lucent, Deutsche Bank, BAE Systems, Ruby Tuesday, Ralph Lauren

Integrations

  • HP® QuickTest Professional® (QTP)
  • HP® LoadRunner
  • SmarteBear™ TestComplete™
  • Froglogic® Squish®
  • Selenium
  • SmarteSoft™ SmarteScript™
  • Rapise™
  • FitNesse
  • Ranorex
  • IBM Rational Functional Tester
  • TestingAnywhere
  • Badboy
  • Micro Focus™ TestPartner™
  • Neotys NeoLoad
  • Apache JMeter
  • Microsoft Visual Studio
  • Eclipse/Mylyn
  • Sparx Enterprise
  • IBM® Rational® DOORS®
  • IBM Rational RequisitePro
  • Jama Contour
  • VersionOne
  • JIRA
  • Bugzilla
  • FogBugz

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

General Info

Premier Application Lifecycle Management (ALM) system that manages your requirements, releases, tests, issues and tasks in one integrated environment.

Company Email

sales@inflectra.com

Contact No.

Company's Address

Inflectra Corp., Silver Spring, MD USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.1

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Feedback Analytics
  • In-depth & Actionable Customer Feedback
  • Embedded directly in your web or mobile app
  • Custom Design
  • Single Sign On
  • Feedback Forums
  • Instant Answers
  • Embeddable widgets
  • Customer Satisfaction Analytics
  • iOS & Android SDKs
  • User Analytics
  • Domain Aliasing
  • SSL Encryption
  • Several types of moderation

Pricing Info

There are various packages available. You need to get in touch with the vendor for the most up-to-date and suitable plan for you.

 

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

PiCollage, Bing Ads, Full Contact

Integrations

  • Marketo
  • Yammer
  • SalesForce
  • Zapier
  • Sugar CRM
  • Sent.ly
  • Crittercism
  • Wordpress
  • Microsoft Dynamics CRM
  • Zopim
  • Flowdock
  • Snap Engage
  • Campfire
  • Hively

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Join the 160,000+ organizations in over 170 countries that have found a better way to listen to their users’ voices.

Company Email

Contact No.

Company's Address

121 2nd St, Fl 4, San Francisco, CA 94105

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

When you pick a software that you believe will work best for your company you shouldn’t only pay attention to what professionals have to say about it. In many cases individual experience with the product will vary, depending on your own preferences and requirements. That’s why in our reviews we also offer our User Satisfaction Rating for every solution to give you a reliable overview of how real users of SpiraTeam and Uservoice rate their contact with the solution. Our system is based on detailed analysis of product appearances on other websites, social networks as well as blogs, so you are going to receive a full and credible picture of what other people think about each solution. In this case SpiraTeam got a total satisfaction rating at 100% while for Uservoice 97% of users express they had an enjoyable experience with it.

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