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Compare SpiraTeam vs FieldAware

What is better SpiraTeam or FieldAware? To successfully get the most helpful and productive Project Management Software for your enterprise, you need to compare products available on the market. For example, here it is possible to match SpiraTeam’s overall score of 6.8 against FieldAware’s score of 7.5. You can even examine their general user satisfaction: SpiraTeam (100%) vs.

FieldAware (100%). Furthermore, you can compare their pros and cons feature by feature, including their offered terms and costs. By comparing products you are improving your chances to pick the right software for your situation. It goes without saying you should know your specific needs to realize which solution meets those needs.

We know that not all businesses have enough time to examine a large number of different products, so we prepared a list of recommendations that you may find useful. Our top choices for the Product Lifecycle Management Software - PLM category are: Siemens Teamcenter PLM, Autodesk Vault, SAP PLM.

NOAWARDS
YET

SmartScore™

OUR SCORE 7.5

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $9.99

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Powerful web-based user interface with mobile support
  • Fully-integrated web-baseddocument management system
  • Full audit history of all changes made in the system
  • Web-based graphs and reports in HTML and MS-Office formats
  • Capture requirements and decompose into detailed tasks
  • Prioritize and schedule requirements for each release/iteration
  • Allocate requirements to developersbased on detailed task estimates
  • Track bugs, enhancements, risks and issues
  • Create, edit and execute test-cases
  • Manage requirements test coverage

Pricing Info

Here are the SpiraTeam cost details:

Trial: FREE three user 30-day trial hosted account

Single $9.99/month: 1 concurrent user, software and hosting
3-User $79.99/month : 3 concurrent users, software and hosting
5-User $119.99/month: 5 concurrent users, software and hosting
10-User $199.99/month: 10 concurrent users, software and hosting
20-User $279.99/month: 20 concurrent users, software and hosting
30-User $299.99/month: 30 concurrent users, software and hosting
50-User $399.99/month: 50 concurrent users, software and hosting

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Alcatel-Lucent, Deutsche Bank, BAE Systems, Ruby Tuesday, Ralph Lauren

Integrations

  • HP® QuickTest Professional® (QTP)
  • HP® LoadRunner
  • SmarteBear™ TestComplete™
  • Froglogic® Squish®
  • Selenium
  • SmarteSoft™ SmarteScript™
  • Rapise™
  • FitNesse
  • Ranorex
  • IBM Rational Functional Tester
  • TestingAnywhere
  • Badboy
  • Micro Focus™ TestPartner™
  • Neotys NeoLoad
  • Apache JMeter
  • Microsoft Visual Studio
  • Eclipse/Mylyn
  • Sparx Enterprise
  • IBM® Rational® DOORS®
  • IBM Rational RequisitePro
  • Jama Contour
  • VersionOne
  • JIRA
  • Bugzilla
  • FogBugz

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

General Info

Premier Application Lifecycle Management (ALM) system that manages your requirements, releases, tests, issues and tasks in one integrated environment.

Company Email

sales@inflectra.com

Contact No.

Company's Address

Inflectra Corp., Silver Spring, MD USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.3

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Mobile
  • Time and Labor
  • Mobility & Time Sheets
  • Mobile Invoice Generation
  • Invoice Integration
  • Customizable Invoice Templates
  • Invoicing Spec Sheet
  • Data Capture and Business Analytics
  • Business Management Spec Sheet
  • Scheduling and Dispatch
  • Work Orders
  • Scheduling & Dispatch Spec Sheet
  • Quotes
  • Quotes Spec Sheet
  • Executive Dashboards
  • Executive Dashboards Spec Sheet
  • Self Service Portal
  • Roles and Rights

Pricing Info

Pricing available by quote. Contact FieldAware directly for pricing information.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Sun Oil Limited, Builder Security Group, Thermo King, Pebble Technology International, Powermax Contracting Ltd.

Integrations

FieldAware supports integration with the following business systems and applications:

  • NetSuite

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Seeing is Believing. Get Complete Visibility into Your Service Operations.

Company Email

Contact No.

Company's Address

111 North Canal, Suite 177
Chicago, IL 60606

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.3

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers four subscription plans plus a free app. The vendor provides 24/5 phone support and 24/7 email support. You can test it first when you sign up for Freshdesk free trial here.

Sprout – free, unlimited number of agents

  • Ticket Dispatch
  • Email Ticketing
  • Ticket Trend Report
  • Social Ticketing
  • Knowledge Base
  • Team Collaboration
  • Call to ticket conversion

Blossom –  $15 per agent per month (billed annually)

  • All Sprout features
  • Chat and call management
  • Business Hours
  • Automation
  • SLA Management
  • Marketplace Apps
  • Helpdesk In-Depth
  • Collision Detection

Garden – $29 per agent per month (billed annually)

  • All Blossom features
  • Time Tracking
  • Call Masking
  • IVR
  • Triggered Messages
  • Session Replay
  • CSAT Surveys
  • Embedded Chat FAQs
  • Multilingual Helpdesk
  • Performance Reports

Estate – $49 per agent per month (billed annually)

  • All Garden features
  • Call Barging and Monitoring
  • Support Bot
  • Portal Customization
  • Smart Call Escalations
  • In-app Chat Campaigns
  • Ticket Assignment Automation
  • Multiple SLAs and Timezones
  • Custom Roles
  • Enterprise Reporting

Forest – $109 per agent per month (billed annually)

  • All Estate features
  • IP Whitelisting
  • Holiday Routing for Phone Calls
  • Sandbox
  • Multilingual Chat FAQs
  • Co-browsing
  • HIPAA Compliance
  • Data Centre Location
  • Extendable API Rate Limit

Field Service Management – $29 per field technician per month (billed annually)

  • Available on Estate and Forest Plans
  • Add field technicians
  • Generate curated reports
  • Manage schedules and appointments
  • Monitor service performance

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Unicef, Sony Pictures, Petronas

Integrations

Freshdesk can be integrated immediately fresh-out-of-the-box with an ever-growing, extensive array of apps. These include the following:

  • Box
  • Campaign Monitor
  • Capsule
  • Constant Check
  • Dropbox
  • Facebook
  • FetchFlow
  • Freshbooks
  • Freshchat
  • FreshPlugs
  • Gmail Gadgets
  • Google Apps (Gmail, Drive, Calendar, Contacts, Hangouts, and Analytics)
  • Harvest
  • HelpOnClick
  • Highrise
  • iContact
  • Jiira
  • Knowlarity
  • LogMeIn
  • Magento
  • Mailchimp
  • Microsoft Teams
  • Nimble
  • Olark
  • OneSky
  • RESTful API
  • Salesforce
  • Shopify
  • Slack
  • Snap Engage
  • SugarCRM
  • SurveyMonkey
  • Twitter
  • Userlike
  • Woo Themes
  • Xero
  • Zapier
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

FSM backed by the 2018 Best Help Desk Software Award Winner for 2018 for being an intuitive, robust, and collaborative omnichannel customer service platform.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

Product Comparisons

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Popular Alternatives

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In case you continue having doubts about which app will work best in your case it might be a good idea to analyze each service’s social metrics. Such metrics are usually a sign of how popular each product is and how extensive is its online presence. For example SpiraTeam Twitter profile has currently 147 followers. At the same time FieldAware Twitter is followed by 2496 people.

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