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Compare Spiraldesk vs UseResponse

What is better Spiraldesk or UseResponse? You have so many Customer Support Software options in today’s state of that industry that deciding on the best product can be difficult. On our comparison page, you can actually assess the functions, terms and conditions, available plans, and more details of Spiraldesk and UseResponse.

It’s also possible to compare their score (8.0 for Spiraldesk vs. 7.8 for UseResponse) and user satisfaction level (N/A% for Spiraldesk vs. 100% for UseResponse). The scores and ratings give you an overall idea how these two software products perform. In addition, check if the software can integrate with your current business apps to guarantee greater productivity.

In the event you want to quickly identify the best Customer Service Software according to our experts we recommend you examine these services: Freshdesk, Zendesk, Freshservice.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $12

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multiple Support Channels
  • Multiple Brands or Products
  • Ticket Management
  • Customer Feedback
  • Knowledge Base Analytics
  • Automated Workflow
  • Ticket Tagging
  • Helpdesk Reports
  • Collaboration
  • Third-Party Integration

Pricing Info

Spiraldesk offers three options for enterprise pricing as well as a free-forever plan. You can learn more about these packages and come to a decision with the information below.

Lite – Free

  • 1 Agent
  • 1 Brand
  • 1 Department
  • Email Channel
  • Ticket Filters
  • Knowledge Base
  • Custom Alerts

Curl – $12/agent/month or $10/agent/month/annual billing

  • All Lite Features
  • 3 Brands
  • 10 Departments
  • Social Media Integrations
  • Workflow Automation
  • Multiple Products or Brands
  • Ticket Tracking & Time Monitoring
  • Email Whitelists & Blacklists
  • IP Whitelists & Blacklists
  • Automatic Ticket Tagging
  • Brand-specific Agent Signatures

Radial – $20/agent/month or $10/agent/month/annual billing

  • All Curl Features
  • 10 Brands
  • 25 Departments
  • White-labeled Portals
  • Unlimited Ticket Filters
  • SSL Portals
  • Agent Collision
  • Web Forms
  • Custom Attachment Store
  • Ticket List Export
  • REST API

Elegant – $30/agent/month or $10/agent/month/annual billing

  • All Radial Features
  • Unlimited Brands
  • Unlimited Departments
  • SSL Certificates for 5 Portals
  • Unlimited Temporary Agents
  • Emails to Notes
  • Customer Isolation
  • Unlimited Agent Roles
  • Customer-facing Mobile App
  • Custom Ticket Fields
  • Unlimited Ticket Subscribers

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Spiraldesk integrates with prominent services and solutions such as the following:

  • Zoho
  • Slack
  • Amazon S3 Bucket
  • Twilio
  • Google SSO
  • G Suite
  • to
  • LiveChat
  • WHMCS

Spiraldesk can also synchronize with more applications via its REST API.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A multi-entity helpdesk solution that isolates customers for each product or brand.

Company Email

support@spiraldesk.com

Contact No.

Company's Address

Spiraldesk Software Solutions
G3 Galaxy Greens, Info Park Express Way
Kakkanad, Kochi 682030
India

Popular Alternatives

Product Name
Score

NOAWARDS
YET

SmartScore™

OUR SCORE 8.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $69

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Feedback
  • Roadmaps
  • Custom Workflows
  • Help Desk System
  • Task Management
  • Smart Automation
  • Knowledge Base
  • Targeted Content
  • Omnichannel Support
  • Live Chat Widget

Pricing Info

UseResponse provides three pricing plans for you to choose from if you want to access and use all the tools included in the software suite. Here are the details of each plan:

Basic Cloud – $69/2 support agents/month or $690/2 support agents/year

  • 1 Help Center
  • Unlimited Users, Requests
  • 10,000 Daily API Requests
  • Feedback System
  • Help Desk + Live Chat
  • Knowledge Base Software
  • Basic SSO

Enterprise Cloud – $199/2 support agents/month or $1,990/2 support agents/year

  • Unlimited Centers
  • Unlimited Users, Requests
  • Unlimited Daily API Requests
  • All Basic Cloud Features Plus:
  • Multilingual Portals
  • SLA Management
  • Business Hours
  • Extended Analytics

Enterprise On-Premise – $7,200/support agents/year

  • Installed on your Server
  • Custom Add-ons
  • 100% Open Code
  • Premium Support
  • Updates

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

IBM, Cisco, cPanel

Integrations

UseResponse integrates with the following messaging apps and third-party tools:

  • Skype
  • Viber
  • FB Messenger
  • Telegram
  • VK
  • WhatsApp
  • Zapier
  • Slack
  • Salesforce
  • Jiraa
  • Google
  • Confluence
  • Hubspot
  • Wordpress

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

UseResponse is a self-hosted customer feedback system for all types of businesses and communities.

Company Email

support@useresponse.com

Contact No.

Company's Address

UseResponse Inc.
39 E. Broadway APT. B1
Long Beach, NY, 11561
USA

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here.

Sprout – Free

  • Unlimited Agents
  • Email Ticketing
  • Ticket Trend Report
  • Social Ticketing
  • Knowledge Base
  • Ticket Dispatch
  • Team Collaboration
  • Call-to-ticket conversion

Blossom –  $19/agent/month or $15/agent/month/annual billing

  • All Sprout Features
  • Automation Capabilities
  • In-depth Helpdesk
  • Chats and Calls Management
  • Marketplace Apps
  • SLA Management
  • Business Hours

Garden – $35/agent/month or $29/agent/month/annual billing

  • All Blossom Features
  • Triggered Messages
  • Time Tracking
  • Call Masking
  • Session Replay
  • Multilingual Knowledge Base
  • CSAT Surveys
  • Performance Reports
  • Embedded Chat FAQs
  • IVR

Estate – $65/agent/month or $49/agent/month/annual billing

  • All Garden Features
  • Automatic Ticket Assignment
  • In-app Chat Campaigns
  • Answer Bot
  • Portal Customization
  • Custom Roles
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $125/agent/month or $109/agent/month/annual billing

  • All Estate Features
  • Skill-based Ticket Assignment
  • IP Whitelisting
  • Extendable API Rate Limit
  • Sandbox
  • Phone Calls Holiday Routing
  • HIPAA Compliance
  • Co-browsing
  • Multilingual Chat FAQs

Field Service Management – $29/field technician/month

  • Available on Estate and Forest Plans
  • Add Field Technicians
  • Service Performance tracking
  • Schedule and Appointment Management
  • 24/7 Email Support
  • 24/5 Phone Support
  • Reports

You can take advantage of Freshdesk’s omnichannel capability for a fee if you subscribe to either Garden or Estate. But you get it free with Forest.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Expert's Choice Award and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

Almost as crucial as useful features and user support quality are pricing packages given by Spiraldesk and UseResponse. While pricing should not be the sole factor it’s definitely a significant thing to consider. You should try to find a flexible pricing plan that can be matched with your business size and easily scaled up when your business grows. Be sure that you don’t select plans that have complex features that you won’t find useful and always try to contact with the vendor directly because enterprises can frequently count on special pricing. You should also check out a free trial or demo of each service to spend at least some time working with it. It’s a useful experience that doesn’t need you to pay any money and gives you a reliable overview of what it’s like to work with Spiraldesk and UseResponse.

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