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Compare Spiceworks vs Vision Helpdesk

What is better Spiceworks or Vision Helpdesk? You have so many Customer Support Software options in today’s market that choosing the right product can be confusing. On our comparison page, you can actually compare the features, terms and conditions, available plans, and more details of Spiceworks and Vision Helpdesk.

You can compare their score (8.3 for Spiceworks vs. 9.2 for Vision Helpdesk) and user satisfaction level (99% for Spiceworks vs. 99% for Vision Helpdesk). The scores and ratings provide you with a general idea how both these software products perform. Moreover, check if the software can integrate with existing business apps to promote greater productivity.

Users who want to save some time or need a IT Service Management Software suggestion from our experts might want to take a look at these top choices for the current year: LiveAgent, Freshservice, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.6

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Tickets & Tasks
  • Team Management
  • User Self-service
  • IT Asset Management
  • 150+ Add‐on Apps
  • Ticket Collaboration
  • Multi‐site Support
  • Active Directory
  • Knowledge Base

Pricing Info

Spiceworks is a free help desk system that you can download and run on your system or have its hosted in the cloud.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Spectrum Health Systems, Spectrum Health Systems, Cosmetic Group USA

Integrations

Spiceworks offers integration with the following business systems and applications:

  • Teamviewer
  • LogMeIn Rescue
  • AlienVault
  • Customer Thermometer
  • Cherwell Support
  • Evernote
  • NetFlow
  • OneLogin

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Spiceworks gives IT professionals a product and a community to do their jobs in a radically new way – one that's revolutionizing the IT economy.

Company Email

support@spiceworks.com

Contact No.

Company's Address

3700 N. Capital of Texas Highway
Suite 100
Austin, TX 78746

NOAWARDS
YET

SmartScore™

OUR SCORE 9.2

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $8

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • 3rd party single login and integrations
  • Automation, workflow, SLA, and escalations
  • Blabby – private social hub for your staff members
  • Calendar and task Management
  • Client management
  • E-Mail parsing
  • Integration with several scripts
  • Manage multiple companies support
  • Multi-channel – Facebook, Twitter, phone, chat, tickets
  • Multi-language
  • Online issue tracking and ticket management
  • Reports and analytics
  • Solutions, forums, knowledge base, predefined replies, Q and A
  • Ticket and client pinning
  • Time tracking and ticket billing
  • Ticket queues, department and status creations
  • Ticket views
  • Two-way email parsing
  • Vision Helpdesk API
  • Vision Helpdesk mobile apps

Pricing Info

Vision Helpdesk offers different enterprise pricing options depending on the type of license you need.

SaaS Cloud License

  • Starter Help Desk – $12/agent/month (billed annually), $15/agent/month (billed monthly)
  • Pro Help Desk – $20/agent/month (billed annually), $25/agent/month (billed monthly)
  • Satellite Help Desk – $24/agent/month (billed annually), $30/agent/month (billed monthly)
  • Pro Service Desk – $32/agent/month (billed annually), $40/agent/month (billed monthly)
  • Ent Service Desk – $48/agent/month (billed annually), $60/agent/month (billed monthly)

Recurring License

  • Starter Help Desk – $8/agent/month (billed annually), $10/agent/month (billed monthly)
  • Pro Help Desk – $16/agent/month (billed annually), $20/agent/month (billed monthly)
  • Satellite Help Desk – $20/agent/month (billed annually), $25/agent/month (billed monthly)
  • Pro Service Desk – $24/agent/month (billed annually), $30/agent/month (billed monthly)
  • Ent Service Desk – $32/agent/month (billed annually), $40/agent/month (billed monthly)

One-Time License

  • Starter Help Desk – $200/agent
  • Pro Help Desk – $400/agent
  • Satellite Help Desk – $500/agent
  • Pro Service Desk – $600/agent
  • Ent Service Desk – $800/agent

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Thomas Cook, Hutchinson Networks Ltd, Rovia, Transition Systems

Integrations

Vision Helpdesk can integrate with several social media systems, CRM software solutions, project management platforms, billing tools, and chat programs such as:

  • Facebook
  • Twitter
  • Google Hosted Emails
  • Office365 Hosted Emails
  • MS Exchange Emails
  • Active Directory
  • Paypal
  • 2SMS
  • Clickatell
  • Drupal
  • WHMCS
  • Clientexec
  • Live Chat Inc
  • Live!Zilla
  • UserLike
  • Comm100
  • GoToMeeting
  • GoToAssist
  • Twilio
  • LinkedIN
  • WordPress
  • SugarCRM
  • HostBill

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Vision Helpdesk is a customer support help desk platform that allows users to manage calls, live chat, and email in a single, convenient platform.

Company Email

sales@visionhelpdesk.com

Contact No.

Company's Address

2nd floor, Gajra Chambers
Kamod Nagar, Mumbai - Agra Rd
Nashik, MH, 422009
India

Both Spiceworks and Vision Helpdesk were tested by a panel of reliable B2B experts who carried out a full examination of all core elements of each solution. Their ultimate rating was calculated using our unique SmartScore model which provides an individual partial score to every factor such as: main features, customer support, mobile support, security, client satisfaction as well as market presence. We know useful features are not the only factor crucial to a company so we do our best to pay attention to all facets of a software prior to giving it a final rating.

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