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Compare Spiceworks vs. SupportBee

Getting the right Help Desk Software for your company is complicated with too much functions, choices, and offers to take note of. However, using our review platform will make it possible for you to cut down the selection process by showing all main software in a single place. For example, you can match Spiceworks and SupportBee for their functions and overall scores, namely, 8.3 and 7.5, respectively. Furthermore, you can compare which product has higher general user satisfaction rating: 99% (Spiceworks) and 94% (SupportBee) to learn which product is the better option for your business. Don’t simply pick the solution with the most attractive price, but the service that gives the most cost-effective value. If you want to quickly decide on the top Customer Support Software according to our review team we recommend you try out these products: Zendesk, Freshdesk, Salesforce Essentials.
Comparison

Spiceworks

VS

SupportBee

VS

Spiceworks screenshot SupportBee screenshot
Pricing Details

Our Score

Our Score

8.3 ?

Our Score

7.5 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

99% ?

Client Satisfaction

94% ?

Price

Price

free

$29

Pricing Model

Pricing Model

Free Monthly payment
Full Review

Full Review

Overview

Overview

Spiceworks gives IT professionals a product and a community to do their jobs in a radically new way – one that's revolutionizing the IT economy.
SupportBee helps your team collaborate & deliver friendly customer service
Easy Links
Pricing Plans

Pricing Plans

Spiceworks is a free help desk system that you can download and run on your system or have its hosted in the cloud.

The tool offers a free 14 Day Trial. Plans start at $29 per month.

Startup: $29/month

  • 500 tickets per month
  • 1 email address
  • 1 group

Small: $69/month

  • 2000 tickets per month
  • 3 email addresses
  • 3 groups

Medium: $149/month

  • 5000 tickets per month
  • 10 email addresses
  • 10 groups

Large: $249/month

  • 10000 tickets per month
  • 20 email addresses
  • 20 groups
Email Address

Email Address

support@spiceworks.com prateek@supportbee.com
Business Size

Business Size

Small Business | Medium Business Small Business | Large Enterprises | Medium Business
Languages Supported

Languages Supported

English English
Popular Clients

Popular Clients

Spectrum Health Systems, Spectrum Health Systems, Cosmetic Group USA TM, Heys USA, Cabify
Pricing Details

Pricing Details

Learn more about Spiceworks pricing Learn more about SupportBee pricing
Phone Number

Phone Number

512.346.7743 1 (408) 757-0970
Customer Support

Customer Support

Phone
Ticket Training
Phone
Training
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Web-based
Windows
Android
iPhone/iPad
Mac
List of Features

List of Features

Spiceworks FEATURES

  • Tickets & Tasks
  • Team Management
  • User Self-service
  • IT Asset Management
  • 150+ Add‐on Apps
  • Ticket Collaboration
  • Multi‐site Support
  • Active Directory
  • Knowledge Base

SupportBee FEATURES

  • Ticket statuses
  • Ticket labels for categorization
  • Real-time auto-refresh
  • Forwarding and CC for tickets
  • Agent signatures
  • Embeddable contact forms
  • Customer interaction history
  • Unlimited logins
  • Action audit trail
  • Filters for automation
  • Third party app integration
  • Multiple email address support
  • Ticket creation on behalf of customers
  • No per agent fees
  • Comments for private discussions
  • Quick overview with labels
  • Custom and pre-made KPI reports
  • Team collaboration
  • Ticket filters
  • Email snippets
  • HTML email rendering
  • Gmail compatible keyboard shortcuts
  • Lightning fast email importing
  • Friendly help desk
  • Retain the personal touch of email
  • Built for participation and collaboration
  • Reliable and secure
  • Easy data export
  • World class infrastructure
Contact Address

Contact Address

3700 N. Capital of Texas Highway
Suite 100
Austin, TX 78746
Integrations

Integrations

Spiceworks offers integration with the following business systems and applications:

  • Teamviewer
  • LogMeIn Rescue
  • AlienVault
  • Customer Thermometer
  • Cherwell Support
  • Evernote
  • NetFlow
  • OneLogin
  • Insightly
  • Highrise
  • Vibe
  • Batchbook
  • ZohoCRM
  • Capsule CRM
  • Pipedrive
  • Pivotal Tracker
  • Bugify
  • JIRA
  • Github Issues
  • Trello
  • Basecamp
  • Show Ticket Number
  • Audit Trail
  • Mark As Answered
  • Assign After Reply
  • Archive After Reply
  • Create Snippet
  • Email After Archive
  • Bulk SMS
  • Campfire
  • Jaconda
  • Flowdock
  • Sently
  • PushOver
  • Slack
  • HipChat
  • Bigcommerce
  • Magento
  • Compose
  • Evernote
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Every time you test various Help Desk Software apps you shouldn’t only study their features list and offered pricing plans. Pay attention to the fact that the software should be adjusted to your work processes and team so the more flexible their offer the better. Explore what systems are supported by Spiceworks and SupportBee and be certain you will get mobile support for whichever devices you use in your company. You should also examine which languages and geographies are supported, as this could be a critical factor for many companies.