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Compare Spiceworks vs Omnium Lite

What is better Spiceworks or Omnium Lite? Buying the best IT Management Software for your organization is key to boosting your company’s effectiveness. In our platform, it's easy to compare numerous solutions to see which one is the ideal software for your needs. Here you can match Spiceworks vs. Omnium Lite and check their overall scores (8.3 vs. 8.0, respectively) and user satisfaction rating (99% vs. N/A%, respectively).

Additionally, you can analyze the specifics of pricing, terms and conditions, plans, features, tools, and more, and find out which software offers more advantages for your business. In general, go for the business software that allows you to scale the features and subscription plan to match your company growth or lack of it.

We are aware that not all companies have the time to scrutinize a large number of different products, so we came up with a list of recommendations that you may find useful. Our top choices for the IT Service Management Software category are: Freshservice, LiveAgent, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.6

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Tickets & Tasks
  • Team Management
  • User Self-service
  • IT Asset Management
  • 150+ Add‐on Apps
  • Ticket Collaboration
  • Multi‐site Support
  • Active Directory
  • Knowledge Base

Pricing Info

Spiceworks is a free help desk system that you can download and run on your system or have its hosted in the cloud.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Spectrum Health Systems, Spectrum Health Systems, Cosmetic Group USA

Integrations

Spiceworks offers integration with the following business systems and applications:

  • Teamviewer
  • LogMeIn Rescue
  • AlienVault
  • Customer Thermometer
  • Cherwell Support
  • Evernote
  • NetFlow
  • OneLogin

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Spiceworks gives IT professionals a product and a community to do their jobs in a radically new way – one that's revolutionizing the IT economy.

Company Email

support@spiceworks.com

Contact No.

Company's Address

3700 N. Capital of Texas Highway
Suite 100
Austin, TX 78746

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $750

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Capture details of all Environments in your enterprise manually or via an Import from a spreadsheet.
  • Raise a request for environment (Workflow)
  • Process the request (Workflow)
  • Book/Allocate an environment
  • Environment Booking/Scheduling Dashboard, Calendar View & Reporting
  • Capacity Management of host servers and virtual environments
  • Plug into existing Deployment, Service Management, IAAS Infrastructure Cloud provisioning

Pricing Info

Omnium Lite offers the following packages for users to choose from.   Contact the vendor to know more of their custom enterprise pricing and other details.

Shared Tenant – $750/month

  • 10 users per account
  • Public cloud shared
  • Integration with Amazon EC2, Microsoft Azure Cloud, etc.
  • Full log of all software deployments
  • Free unlimited support
  • Free unlimited updates

Unlimited User License – Custom Enterprise Pricing

  • Dedicated cloud or single cloud tenant host
  • Private cloud server installation
  • Integration with Amazon EC2, Microsoft Azure Cloud, etc.
  • Full log of all software deployments
  • Free to use Rest API
  • Free unlimited support
  • Free unlimited updates
  • Free implementation, installation and data update
  • Annual renewal discounted by 5%

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Omnium Lite integrates with the following business systems and applications:

  • Atlassian Jira & Bamboo
  • IBM Skytap & Soft Layer Clouds
  • Amazon EC2
  • Omnium Enterprise
  • Docker
  • Kubernet
  • Serene Deployment Automation
  • Puppet Labs
  • Zendesk
  • Jenkins
  • CHEF
  • IBM UrbanCode Deploy
  • ServiceNow
  • ThoughtWorks
  • Tivoli
  • IBM Bluemix

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A cloud-based Test Environment Management and DevOps platform offered as a SaaS is built to automatically capture, organize, and determine usage and scheduling patterns of non-Production Test Environments within an organization.

Company Email

Contact No.

Company's Address

TEMS Inc.
101 California Street, Suite 2710
San Francisco, CA 94111
USA

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

Both Spiceworks and Omnium Lite were reviewed by a team of reliable B2B experts who prepared a full study of all important aspects of every service. Their total score was prepared with unique SmartScore algorithm which provides an individual partial score to each element including: main functionalities, client support, mobile device support, security, customer satisfaction as well as media presence. We realize useful features are not the only factor crucial to a company so we make an effort to pay attention to all facets of a solution before coming up with its final score.

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