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Compare SoGoSurvey vs SmartKarrot

What is better SoGoSurvey or SmartKarrot? To ensure that you acquire the most efficient and productive Customer Experience Management Software for your business, you have to compare products available on the market. For example, here it is possible to match SoGoSurvey’s overall score of 9.1 against SmartKarrot’s score of 8.0. You may also examine their general user satisfaction: SoGoSurvey (100%) vs. SmartKarrot (100%).

What’s more, you can assess their strengths and weaknesses feature by feature, including their offered terms and prices. By comparing products you are improving your chances to pick the right software for your needs. It’s clear you have to know your particular requirements to realize which solution meets those needs.

Our experts made sure to prepare reviews of all popular Customer Experience Management Software services offered out there, but among them these three deserved our special attention: Qualtrics CX, Zendesk, Yotpo.

SmartScore™

OUR SCORE 9.2

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $199

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Unlimited survey creation
  • Basic and advanced question types
  • Add and edit your own logo
  • Custom messages
  • Survey templates
  • Hide irrelevant questions and question skip logic
  • Full control of survey themes, colors, fonts and more
  • Graphical analysis of results ready to export to PowerPoint and Word
  • Fully customized and personalized email invitations
  • Randomize questions and answer options
  • Data exports (CSV, Word, PPT, XLS)
  • Advanced reporting and analysis
  • Guaranteed anonymous surveys
  • Advanced skip logic
  • Pre-fill known data into visible and hidden fields
  • Auto-translate multilingual surveys
  • Create quiz with automatic scoring
  • Display custom messages based on quiz scores
  • Trend analysis and data comparison
  • Autosave responses
  • Schedule delivery of saved reports
  • Branded URL
  • Multiple users for collaboration and enterprise deployment
  • Admin dashboard and user controls
  • Powerful data segmentation and data visualization
  • Text analysis and statistical significance
  • Single Sign-On (SSO)
  • Share dynamic links to reports and dashboards
  • Closed-loop feedback email alerts
  • Salesforce integration
  • API
  • Advanced security management
  • Limit account access to trusted networks
  • HIPAA compliance with BAA

Pricing Info

SoGoSurvey has a variety of pricing plans that you can choose from. Here are the details:

Survey Tool

Basic – Free

  • Basic features
  • Unlimited survey creation
  • 200 responses per year

Plus – $299 per year

  • Basic features
  • All basic and advanced question types
  • Add your own survey logo
  • Edit logo within platform
  • Show custom thank you message
  • Copy survey
  • Simple skip logic
  • Export data to Excel

Pro – $199 per month or $788 per year

  • All Plus plan features
  • More question types, including Image Choice and Grids
  • Hide irrelevant questions and question skip logic
  • Full control of survey themes, colors, fonts and more
  • Graphical analysis of results ready for export to PowerPoint and Word
  • Fully customized and personalized email invitations
  • Randomize questions and answer options
  • Data exports (CSV, Word, PPT, XLS)

Premium – $299 per month or $1,118 per year

  • All Pro plan features
  • Advanced reporting and analysis
  • Guaranteed anonymous surveys
  • Advanced skip logic
  • Pre-fill known data into visible and hidden fields
  • Auto-translate multilingual surveys
  • Create quiz with automatic scoring
  • Display custom messages based on quiz scores
  • Trend analysis and data comparison
  • Autosave responses
  • Schedule delivery of saved reports

Enterprise – Contact vendor

  • All Premium features
  • Branded URL
  • Multiple users for collaboration and enterprise deployment
  • Admin dashboard and user controls
  • Powerful data segmentation and data visualization
  • Text analysis and statistical significance
  • Single Sign-On (SSO)
  • Share dynamic links to reports and dashboards
  • Closed-loop feedback — email alerts
  • Salesforce integration
  • API
  • Advanced security management
  • Limit account access to trusted networks
  • HIPAA compliance — with BAA

Quiz Tool

Pro – included with survey tool

  • All Plus plan features
  • More question types, including Image Choice and Grids
  • Hide irrelevant questions and question skip logic
  • Full control of quizzes themes, colors, fonts and more
  • Graphical analysis of results ready for export to PowerPoint and Word
  • Fully customized and personalized email invitations
  • Randomize questions and answer options
  • Quizzes with custom feedback
  • Data exports (CSV, Word, PPT, XLS)

Premium – included with survey tool

  • All Pro plan features
  • Advanced reporting and analysis
  • Guaranteed anonymous quizzes
  • Advanced skip logic
  • Pre-fill known data into visible and hidden fields
  • Auto-translate multilingual quizzes
  • Create quiz with automatic scoring
  • Display custom messages based on quiz scores
  • Trend analysis and data comparison
  • Autosave responses
  • Schedule delivery of saved reports

Enterprise – Contact vendor

  • All Premium features
  • Branded URL
  • Multiple users for collaboration and enterprise deployment
  • Admin dashboard and user controls
  • Powerful data segmentation and data visualization
  • Text analysis and statistical significance
  • Single Sign-On (SSO)
  • Share dynamic links to reports and dashboards
  • Closed-loop feedback — email alerts
  • Salesforce integration
  • API
  • Advanced security management
  • Limit account access to trusted networks
  • HIPAA compliance — with BAA

Customer Experience – Contact vendor

Employee Experience – Contact vendor

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Accenture, Yamaha, FedEx

Integrations

SoGoSurvey integrates seamlessly with the following third-party applications:

  • Salesforce
  • Asana
  • Zapier
  • Zendesk
  • Basecamp
  • Google Analytics
  • Trello
  • Gmail
  • Slack
  • HubSpot CRM
  • Infusionsoft
  • ClickSend

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A robust engagement software that lets users elicit valuable feedback from customers and employees alike.

Company Email

support1@sogosurvey.com

Contact No.

Company's Address

SoGoSurvey
2291 Wood Oak Drive
Suite 300
Herndon, VA 20171

NOAWARDS
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SmartScore™

OUR SCORE 7.4

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • 360-Degree Customer View
  • Touchpoint Management
  • Account Monitoring
  • Account Health Score
  • Product Adoption
  • Product Usage
  • Task Management

Pricing Info

SmartKarrot is built for small and medium-sized subscription businesses and tech companies. You may contact the vendor for enterprise pricing and request for a quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Kalpita Technologies, Global Solution Pvt. Ltd., QSHALA

Integrations

SmartKarrot integrates with the following widely used applications and tools:

  • Salesforce
  • Asana
  • Hubspot
  • Slack
  • Jira
  • Freshdesk
  • Stripe
  • Zendesk

 

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

SmartKarrot is a comprehensive customer and product success platform that helps tech companies drive better product adoption and usage.

Company Email

info@smartkarrot.com

Contact No.

Company's Address

SmartKarrot Inc.
13486 Mercedes Ln, Frisco, TX 75035
USA

You shouldn’t count on only a wide array of features and flexible pricing plans from a reliable Customer Experience Management Software. Almost as essential as main features is a trustworthy customer support. You want to make sure that when you have any questions about SoGoSurvey or SmartKarrot, or you run into a problem, or perhaps you’ll need to request a certain revision or feature beneficial to your team you can count on a responsive and helpful customer support. Check out if options such as phone support, tickets or live chat are available. Additionally, it’s a big plus if you can profit from personal training or at least an FAQ you can use.

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