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Compare SoGoSurvey vs CustomerICare

What is better SoGoSurvey or CustomerICare? Getting the ideal CRM Software for your company is essential to growing your company’s effectiveness. In our platform, you can easily compare a wide range of solutions to see which one is the most suitable software for your requirements. Here you can match SoGoSurvey vs. CustomerICare and check out their overall scores (9.2 vs. 7.0, respectively) and user satisfaction rating (100% vs. N/A%, respectively).

It's also possible to analyze the details of costs, conditions, plans, features, tools, and more, and decide which software offers more benefits for your business. As a rule of thumb, select the software that allows you to change the features and pricing to match your sales growth or lack of it.

In the event you need to quickly identify the optimal Survey Software according to our review team we recommend you check out the following products: Qualtrics Research Core, SoGoSurvey, SurveyMonkey.

NOAWARDS
YET

SmartScore™

9.5

User Satisfaction

100%

Pricing:

Starting from $199

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Unlimited survey creation
  • Basic and advanced question types
  • Add and edit your own logo
  • Custom messages
  • Survey templates
  • Hide irrelevant questions and question skip logic
  • Full control of survey themes, colors, fonts and more
  • Graphical analysis of results ready to export to PowerPoint and Word
  • Fully customized and personalized email invitations
  • Randomize questions and answer options
  • Data exports (CSV, Word, PPT, XLS)
  • Advanced reporting and analysis
  • Guaranteed anonymous surveys
  • Advanced skip logic
  • Pre-fill known data into visible and hidden fields
  • Auto-translate multilingual surveys
  • Create quiz with automatic scoring
  • Display custom messages based on quiz scores
  • Trend analysis and data comparison
  • Autosave responses
  • Schedule delivery of saved reports
  • Branded URL
  • Multiple users for collaboration and enterprise deployment
  • Admin dashboard and user controls
  • Powerful data segmentation and data visualization
  • Text analysis and statistical significance
  • Single Sign-On (SSO)
  • Share dynamic links to reports and dashboards
  • Closed-loop feedback email alerts
  • Salesforce integration
  • API
  • Advanced security management
  • Limit account access to trusted networks
  • HIPAA compliance with BAA

Pricing Info

SoGoSurvey has a variety of pricing plans that you can choose from. Here are the details:

Survey Tool

Basic – Free

  • Basic features
  • Unlimited survey creation
  • 200 responses per year

Plus – $299 per year

  • Basic features
  • All basic and advanced question types
  • Add your own survey logo
  • Edit logo within platform
  • Show custom thank you message
  • Copy survey
  • Simple skip logic
  • Export data to Excel

Pro – $199 per month or $788 per year

  • All Plus plan features
  • More question types, including Image Choice and Grids
  • Hide irrelevant questions and question skip logic
  • Full control of survey themes, colors, fonts and more
  • Graphical analysis of results ready for export to PowerPoint and Word
  • Fully customized and personalized email invitations
  • Randomize questions and answer options
  • Data exports (CSV, Word, PPT, XLS)

Premium – $299 per month or $1,118 per year

  • All Pro plan features
  • Advanced reporting and analysis
  • Guaranteed anonymous surveys
  • Advanced skip logic
  • Pre-fill known data into visible and hidden fields
  • Auto-translate multilingual surveys
  • Create quiz with automatic scoring
  • Display custom messages based on quiz scores
  • Trend analysis and data comparison
  • Autosave responses
  • Schedule delivery of saved reports

Enterprise – Contact vendor

  • All Premium features
  • Branded URL
  • Multiple users for collaboration and enterprise deployment
  • Admin dashboard and user controls
  • Powerful data segmentation and data visualization
  • Text analysis and statistical significance
  • Single Sign-On (SSO)
  • Share dynamic links to reports and dashboards
  • Closed-loop feedback — email alerts
  • Salesforce integration
  • API
  • Advanced security management
  • Limit account access to trusted networks
  • HIPAA compliance — with BAA

Quiz Tool

Pro – included with survey tool

  • All Plus plan features
  • More question types, including Image Choice and Grids
  • Hide irrelevant questions and question skip logic
  • Full control of quizzes themes, colors, fonts and more
  • Graphical analysis of results ready for export to PowerPoint and Word
  • Fully customized and personalized email invitations
  • Randomize questions and answer options
  • Quizzes with custom feedback
  • Data exports (CSV, Word, PPT, XLS)

Premium – included with survey tool

  • All Pro plan features
  • Advanced reporting and analysis
  • Guaranteed anonymous quizzes
  • Advanced skip logic
  • Pre-fill known data into visible and hidden fields
  • Auto-translate multilingual quizzes
  • Create quiz with automatic scoring
  • Display custom messages based on quiz scores
  • Trend analysis and data comparison
  • Autosave responses
  • Schedule delivery of saved reports

Enterprise – Contact vendor

  • All Premium features
  • Branded URL
  • Multiple users for collaboration and enterprise deployment
  • Admin dashboard and user controls
  • Powerful data segmentation and data visualization
  • Text analysis and statistical significance
  • Single Sign-On (SSO)
  • Share dynamic links to reports and dashboards
  • Closed-loop feedback — email alerts
  • Salesforce integration
  • API
  • Advanced security management
  • Limit account access to trusted networks
  • HIPAA compliance — with BAA

Customer Experience – Contact vendor

Employee Experience – Contact vendor

Integrations

SoGoSurvey integrates seamlessly with the following third-party applications:

  • Salesforce
  • Asana
  • Zapier
  • Zendesk
  • Basecamp
  • Google Analytics
  • Trello
  • Gmail
  • Slack
  • HubSpot CRM
  • Infusionsoft
  • ClickSend

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Accenture, Yamaha, FedEx

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A comprehensive customer feedback survey system designed to fit across industries. It collects customer and employee feedback and conducts engagement surveys. The platform also has a robust quiz maker and advanced survey tools to enhance the user experience.

Company Email

support1@sogosurvey.com

Contact No.

Company's Address

SoGoSurvey
2291 Wood Oak Drive
Suite 300
Herndon, VA 20171

Popular SoGoSurvey Alternatives

NOAWARDS
YET

SmartScore™

7.0

User Satisfaction

N/A

Pricing:

Starting from $22

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager

Pricing Info

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests

Integrations

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Guide your web visitors and nurture them to become leads and make more conversions.

Company Email

sales@customericare.com

Contact No.

Company's Address

ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland

Popular CustomerICare Alternatives

You shouldn’t count on exclusively a broad array of features and flexible pricing plans from a popular CRM Software. Almost as important as main features is a top-notch customer support. You want to ensure that when you have any questions about SoGoSurvey or CustomerICare, or you face some problems, or maybe you’ll want to request a specific update or feature beneficial to your business you can count on a responsive and helpful customer support. Check out if options such as phone support, tickets or live chat are offered. It’s also a significant advantage if you are able to benefit from individual training or at least an FAQ you can use.

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