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Compare Smith.ai vs Zoho SalesIQ

What is better Smith.ai or Zoho SalesIQ? Choosing the best Customer Support Software for your business is hard with too much functions, options, and offers to take note of. On the other hand, depending on our website will make it possible for you to streamline the selection steps by getting all main products in one location.

For instance, you can contrast Smith.ai and Zoho SalesIQ for their functions and overall scores, namely, 8.8 and 9.0, respectively. Likewise, you can compare which product has better general user satisfaction rating: 96% (Smith.ai) and 100% (Zoho SalesIQ) to find out which software is the better choice for your organization. Don’t just buy the solution with the lowest price, but the one that gives the best value.

In the event you need to quickly decide on the best Live Chat Software according to our experts we suggest you take a look at these services: Salesforce Live Agent, Zendesk, Freshchat.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.8

User Satisfaction

CUSTOMER EXPERIENCE 96%

Pricing

Starting from $140

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • After-Hours Chat Bots
  • Live Agents
  • Text Answering
  • Real-Time Translation
  • Customized Branding
  • Email Summary of Chats
  • Custom Timing
  • Custom Placement
  • Customized Greetings
  • Appointment Scheduling
  • Ecommerce Order and CRM Integration
  • New Client Intake
  • Lead Data Gathering
  • Spam Blocking
  • Customer Service and Support Desk
  • Mobile-Optimized
  • Proactive Chat
  • Easy Billing

Pricing Info

Free

  • AI bot only
  • Unlimited chats
  • Chat transcription
  • Automated greetings for site visitors
  • Mobile-ready chat widget
  • Custom branding options
  • Up to 5 smart Q and A
  • SMS/text answering
  • 1 qualification playbook
  • Email support

Starter – $140/month

  • Comes with AI bot and staff
  • 20 live chats ($7/chat after 20)
  • Automated greetings for site visitors
  • Mobile-ready chat widget
  • SMS/Text Answering
  • Unlimited smart Q and A
  • Unlimited qualification playbooks
  • Chat transcription
  • Custom branding options
  • Real-time Spanish-English translation
  • Website installation and setup assistance
  • One-time chat custom programming
  • Custom programming and training options
  • Email support
  • Phone support
  • 1 integration included
  • $20/mo appointment booking

Basic – $300/month

  • Comes with AI bot and staff
  • 50 live chats ($6/chat after 30)
  • Automated greetings for site visitors
  • Mobile-ready chat widget
  • Unlimited Smart Q and A
  • Unlimited Qualification Playbooks
  • SMS/text answering
  • Chat transcription
  • Custom branding options
  • Real-time Spanish-English translation
  • One-time chat custom programming
  • 5 Custom programming hours
  • Additional hours of custom programming and training
  • Website installation and setup assistance
  • Email support
  • Phone support
  • 1 integration included
  • $50/mo appointment booking

Pro – $600/month

  • Comes with AI bot and staff
  • 100 live chats ($6/chat after 100)
  • Automated greetings for site visitors
  • Mobile-ready chat widget
  • Unlimited smart Q and A
  • Unlimited qualification playbooks
  • Real-time Spanish-English translation
  • SMS/text answering
  • Chat transcription
  • Custom branding options
  • One-time chat custom programming
  • 10 custom programming hours
  • Additional hours of custom programming and training
  • Website installation and setup assistance
  • Email support
  • Phone support
  • 1 integration included
  • $120/mo appointment booking

Custom – By Quote

  • Comes with AI bot and staff
  • Automated greetings for site visitors
  • Mobile-ready chat widget
  • Unlimited Smart Q and A
  • Unlimited Qualification Playbooks
  • SMS/text answering
  • Real-time Spanish-English translation
  • Chat transcription
  • Custom branding options
  • Custom integrations
  • Custom appointment booking
  • One-time chat custom programming
  • Custom one-time custom programming hours
  • Additional hours of custom programming & training
  • Website installation and setup assistance
  • Email support
  • Phone support

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Nyman IP, New Wave Financial Services, Merchbar

Integrations

Smith.ai integrates with the following:

  • ActiveCampaign
  • Acuity Scheduling
  • Agile CRM
  • AppToto
  • AppointmentCore
  • Appointy
  • CPACharge
  • Calendly
  • CapsuleCRM
  • ClientRock
  • Clio
  • Clio Calendar
  • Clio Grow
  • Filevine
  • Harmonizely
  • Headnote
  • Housecall Pro
  • HubSpot
  • Infusionsoft
  • LawPay
  • LawTap
  • Lawmatics
  • Lead Docket
  • Lexicata
  • Pipedrive
  • PracticePanther
  • Rocket Matter
  • Salesforce
  • ScheduleOnce
  • Schedulista
  • Setmore
  • Slack
  • Square Appointments
  • Wealthbox
  • WhenWorks
  • Woven Calendar
  • YouCanBook.Me
  • Zapier
  • ZynCal Calendar

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A modern live chat solution that captures website leads, books clients, and completes client intakes in the fastest way possible. With this, you can provide around-the-clock assistance to website visitors and customers. You can also filter out spam using this solution so that agents can be more productive.

Company Email

support@smith.ai

Contact No.

Company's Address

425 Sherman Avenue
Suite 200, Palo Alto, CA,
United States

Popular Alternatives

Product Name
Score

NOAWARDS
YET

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Visitors Geolocation Tracking
  • Visitor Acitivity Tracking
  • Personalized Chat
  • Automated Chat Translation
  • Intelligent distinguishing of new from returning visitors
  • Start Charts based on Visitor Activity
  • Interactive Email Campaigns
  • Real-Time Traffic Monitoring
  • Automated Visitor Engagement
  • Actionable Analytics
  • Customizable Chat Box
  • Prioritized List of Visitors
  • Lead Generation
  • CRM Data Based Proactive Triggers
  • Interaction History
  • Follow-Up Actions
  • Email Campaigns
  • Canned Responses
  • JavaScript APIs
  • Pre-built Reports
  • Team Monitoring
  • E-Commerce Integration

Pricing Info

The basic Zoho SalesIQ plan is free, but there are also few paid enterprise pricing plans that include more users and sales IQ for more websites. You can easily sign up for Zoho Sales IQ free plan here.

Free:

  • 2 operators included
  • Track and engage with 5K visitors/month
  • Add SalesIQ on 1 website
  • Mobile Support
  • 100 chat sessions / month
  • 30 days storage

Basic: $19/month (billed monthly) $17/month (billed annually) plus tax, as applicable

  • 3 operators included
  • Track and engage with 10K visitors/month
  • Add SalesIQ on 3 websites
  • 3 Departments
  • 1000 chat sessions / month
  • Unlimited storage

Professional: $59/month (billed monthly) or $53/month (billed annually) plus tax, as applicable 

  • 5 operators included
  • Track and engage with 50K visitors/month
  • Add SalesIQ on 5 websites
  • 5 Departments
  • Unlimited chat sessions
  • Insightful Reports

Enterprise: $129/month (billed monthly) or $116/month (billed annually) plus tax, as applicable

  • 10 operators included
  • Track and engage with 200K visitors/month
  • Add SalesIQ on 25 websites
  • Unlimited chat sessions
  • Chat translation support

 

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

ClearTrip for Business, TDirect, ThinkCre8tive, Pepperstone

Integrations

Zoho SalesIQ can be enriched with multiple add-ons to integrate with your e-commerce, email marketing, and CMS platforms, and help you track customers in real time. The open developer APIs, however, can help you integrate it with any app or platform you want. These are the most popular integrations:

  • Zoho CRM
  • Zoho Campaigns
  • Zoho Support
  • Zoho Sites
  • Zoho Mail
  • WordPress
  • Blogger
  • Unbounce
  • Tumblr
  • Light CMS
  • HelpIQ
  • Virb
  • Weebly
  • WiX
  • DotNetNuke
  • Sitefinity
  • Joomla
  • Drupal
  • Yola
  • Strikingly
  • Opencart
  • Bigcommerce
  • Magento
  • 3Dcart
  • SquareSpace
  • Volusion
  • Shopify
  • Xcart
  • Jimdo
  • PrestaShop
  • AmeriCommerce
  • CS.cart
  • Pinnaclecart
  • Oscommerce
  • AWeber
  • ActiveCampaign
  • Bronto
  • CampaignMonitor
  • WhatCount
  • GetResponse
  • MailChimp
  • Lyris
  • Mad Mimi
  • iContact
  • Facebook
  • Gravatar
  • KissMetrics
  • Google Analytics
  • Optimizely
  • Piwik
  • Google Tag Manager
  • Clicky
  • HubSpot
  • Zendesk
  • Salesforce
  • Vision
  • TeamSupport

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Zoho SalesIQ is an advanced tool for tracking website visitors and providing live chat support to customers, which helps companies evaluate business opportunities. It is a powerful platform that can offer valuable information like website browsing behavior, customer location, visiting frequency, and more.

Company Email

sales@zohocorp.com

Contact No.

Company's Address

4141 Haciendra Drive
Pleasanton, CA 94588
USA

Popular Alternatives

Product Name
Score

You don’t want just a broad range of functionalities and scalable pricing plans from a credible Customer Support Software. Almost as essential as key features is a quality customer support. You want to ensure that if you have any questions about Smith.ai or Zoho SalesIQ, or you struggle with some problems, or maybe you’ll need to ask for a specific change or feature useful to your team you can count on a responsive and helpful customer support. See if solutions such as phone support, tickets or live chat are available. Additionally, it’s a major asset if you are able to benefit from personal training or at the very least an FAQ you can use.

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