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Compare Smith.ai vs Uservoice

What is better Smith.ai or Uservoice? Different companies want different types of Customer Support Software. To learn which service meets your requirements, think of evaluating various alternatives feature by feature including their conditions and pricing. Furthermore, you may get a quick idea of their overall effectiveness and customer feedback by having a look at our smart scoring system.

The results are: Smith.ai (8.8) vs. Uservoice (8.1) for total quality and efficiency; Smith.ai (96%) vs. Uservoice (N/A%) for user satisfaction rating. Examine their high and weak points and find out which software is a more sensible choice for your company. An effective, simple tip is to write the advantages and disadvantages of both solutions side by side and check which software is better.

Our team put a lot of effort to prepare reviews of all popular Live Chat Software solutions that you can find out there, but among all the ones we reviewed these three deserved our special attention: Freshchat, LiveAgent, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.8

User Satisfaction

CUSTOMER EXPERIENCE 96%

Pricing

Starting from $100

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • After-Hours Chat Bots
  • Live Agents
  • Text Answering
  • Real-Time Translation
  • Customized Branding
  • Email Summary of Chats
  • Custom Timing
  • Custom Placement
  • Customized Greetings
  • Appointment Scheduling
  • Ecommerce Order and CRM Integration
  • New Client Intake
  • Lead Data Gathering
  • Spam Blocking
  • Customer Service and Support Desk
  • Mobile-Optimized
  • Proactive Chat
  • Easy Billing

Pricing Info

Free

  • AI bot only
  • Unlimited chats
  • Chat transcription
  • Automated greetings for site visitors
  • Mobile-ready chat widget
  • Custom branding options
  • Up to 5 smart Q and A
  • SMS/text answering
  • 1 qualification playbook
  • Email support

Starter – $100/month

  • Comes with AI bot and staff
  • 10 live chats ($10/chat after 10)
  • Automated greetings for site visitors
  • Mobile-ready chat widget
  • SMS/Text Answering
  • Unlimited smart Q and A
  • Unlimited qualification playbooks
  • Chat transcription
  • Custom branding options
  • Real-time Spanish-English translation
  • Website installation and setup assistance
  • One-time chat custom programming
  • Custom programming and training options
  • Email support
  • Phone support
  • $5/mo Integrations
  • $10/mo appointment booking

Basic – $240/month

  • Comes with AI bot and staff
  • 30 live chats ($8/chat after 30)
  • Automated greetings for site visitors
  • Mobile-ready chat widget
  • Unlimited Smart Q and A
  • Unlimited Qualification Playbooks
  • SMS/text answering
  • Chat transcription
  • Custom branding options
  • Real-time Spanish-English translation
  • One-time chat custom programming
  • 5 Custom programming hours
  • Additional hours of custom programming and training
  • Website installation and setup assistance
  • Email support
  • Phone support
  • $15/mo Integrations
  • $30/mo appointment booking

Pro – $600/month

  • Comes with AI bot and staff
  • 100 live chats ($6/chat after 100)
  • Automated greetings for site visitors
  • Mobile-ready chat widget
  • Unlimited smart Q and A
  • Unlimited qualification playbooks
  • Real-time Spanish-English translation
  • SMS/text answering
  • Chat transcription
  • Custom branding options
  • One-time chat custom programming
  • 10 custom programming hours
  • Additional hours of custom programming and training
  • Website installation and setup assistance
  • Email support
  • Phone support
  • $50/mo Integrations
  • $100/mo appointment booking

Custom – By Quote

  • Comes with AI bot and staff
  • Automated greetings for site visitors
  • Mobile-ready chat widget
  • Unlimited Smart Q and A
  • Unlimited Qualification Playbooks
  • SMS/text answering
  • Real-time Spanish-English translation
  • Chat transcription
  • Custom branding options
  • Custom integrations
  • Custom appointment booking
  • One-time chat custom programming
  • Custom one-time custom programming hours
  • Additional hours of custom programming & training
  • Website installation and setup assistance
  • Email support
  • Phone support

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Nyman IP, New Wave Financial Services, Merchbar

Integrations

Smith.ai integrates with the following:

  • ActiveCampaign
  • Acuity Scheduling
  • Agile CRM
  • AppToto
  • AppointmentCore
  • Appointy
  • CPACharge
  • Calendly
  • CapsuleCRM
  • ClientRock
  • Clio
  • Clio Calendar
  • Clio Grow
  • Filevine
  • Harmonizely
  • Headnote
  • Housecall Pro
  • HubSpot
  • Infusionsoft
  • LawPay
  • LawTap
  • Lawmatics
  • Lead Docket
  • Lexicata
  • Pipedrive
  • PracticePanther
  • Rocket Matter
  • Salesforce
  • ScheduleOnce
  • Schedulista
  • Setmore
  • Slack
  • Square Appointments
  • Wealthbox
  • WhenWorks
  • Woven Calendar
  • YouCanBook.Me
  • Zapier
  • ZynCal Calendar

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A modern live chat solution that captures website leads, books clients, and completes client intakes in the fastest way possible.

Company Email

support@smith.ai

Contact No.

Company's Address

425 Sherman Avenue
Suite 200, Palo Alto, CA,
United States

Popular Alternatives

Product Name
Score

NOAWARDS
YET

SmartScore™

OUR SCORE 8.1

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Feedback Analytics
  • In-depth & Actionable Customer Feedback
  • Embedded directly in your web or mobile app
  • Custom Design
  • Single Sign On
  • Feedback Forums
  • Instant Answers
  • Embeddable widgets
  • Customer Satisfaction Analytics
  • iOS & Android SDKs
  • User Analytics
  • Domain Aliasing
  • SSL Encryption
  • Several types of moderation

Pricing Info

There are various packages available. You need to get in touch with the vendor for the most up-to-date and suitable plan for you.

 

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

PiCollage, Bing Ads, Full Contact

Integrations

  • Marketo
  • Yammer
  • SalesForce
  • Zapier
  • Sugar CRM
  • Sent.ly
  • Crittercism
  • Wordpress
  • Microsoft Dynamics CRM
  • Zopim
  • Flowdock
  • Snap Engage
  • Campfire
  • Hively

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Join the 160,000+ organizations in over 170 countries that have found a better way to listen to their users’ voices.

Company Email

Contact No.

Company's Address

121 2nd St, Fl 4, San Francisco, CA 94105

If you are still having second thoughts about which solution will work best for your business it may be a sound idea to take a look at each service’s social metrics. Such metrics are quite often an indicator of how popular a given software is and how wide is its online presence.For instance, if you analyze Smith.ai LinkedIn page you’ll learn that they are followed by 229 people. In case of Uservoice the volume of followers on their LinkedIn page is 25.

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