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Compare Smith.ai vs ONE.AI

What is better Smith.ai or ONE.AI? You can use our scoring system to give you a general idea which Customer Support Software product is will work better for your company. For overall product quality, Smith.ai earned 8.8 points, while ONE.AI gained 6.3 points. At the same time, for user satisfaction, Smith.ai scored 96%, while ONE.AI scored N/A%.

Details about their unique elements, tools, supported platforms, customer support, etc. are available below to provide you with a more correct review. Don’t forget to purchase only the features that you need so as not to waste resources for tools that are unnecessary.

Our team put a lot of effort to review all popular Live Chat Software solutions available on the market, but among them these three caught our special attention: LiveAgent, Zendesk, Freshchat.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.8

User Satisfaction

CUSTOMER EXPERIENCE 96%

Pricing

Starting from $140

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • After-Hours Chat Bots
  • Live Agents
  • Text Answering
  • Real-Time Translation
  • Customized Branding
  • Email Summary of Chats
  • Custom Timing
  • Custom Placement
  • Customized Greetings
  • Appointment Scheduling
  • Ecommerce Order and CRM Integration
  • New Client Intake
  • Lead Data Gathering
  • Spam Blocking
  • Customer Service and Support Desk
  • Mobile-Optimized
  • Proactive Chat
  • Easy Billing

Pricing Info

Free

  • AI bot only
  • Unlimited chats
  • Chat transcription
  • Automated greetings for site visitors
  • Mobile-ready chat widget
  • Custom branding options
  • Up to 5 smart Q and A
  • SMS/text answering
  • 1 qualification playbook
  • Email support

Starter – $140/month

  • Comes with AI bot and staff
  • 20 live chats ($7/chat after 20)
  • Automated greetings for site visitors
  • Mobile-ready chat widget
  • SMS/Text Answering
  • Unlimited smart Q and A
  • Unlimited qualification playbooks
  • Chat transcription
  • Custom branding options
  • Real-time Spanish-English translation
  • Website installation and setup assistance
  • One-time chat custom programming
  • Custom programming and training options
  • Email support
  • Phone support
  • 1 integration included
  • $20/mo appointment booking

Basic – $300/month

  • Comes with AI bot and staff
  • 50 live chats ($6/chat after 30)
  • Automated greetings for site visitors
  • Mobile-ready chat widget
  • Unlimited Smart Q and A
  • Unlimited Qualification Playbooks
  • SMS/text answering
  • Chat transcription
  • Custom branding options
  • Real-time Spanish-English translation
  • One-time chat custom programming
  • 5 Custom programming hours
  • Additional hours of custom programming and training
  • Website installation and setup assistance
  • Email support
  • Phone support
  • 1 integration included
  • $50/mo appointment booking

Pro – $600/month

  • Comes with AI bot and staff
  • 100 live chats ($6/chat after 100)
  • Automated greetings for site visitors
  • Mobile-ready chat widget
  • Unlimited smart Q and A
  • Unlimited qualification playbooks
  • Real-time Spanish-English translation
  • SMS/text answering
  • Chat transcription
  • Custom branding options
  • One-time chat custom programming
  • 10 custom programming hours
  • Additional hours of custom programming and training
  • Website installation and setup assistance
  • Email support
  • Phone support
  • 1 integration included
  • $120/mo appointment booking

Custom – By Quote

  • Comes with AI bot and staff
  • Automated greetings for site visitors
  • Mobile-ready chat widget
  • Unlimited Smart Q and A
  • Unlimited Qualification Playbooks
  • SMS/text answering
  • Real-time Spanish-English translation
  • Chat transcription
  • Custom branding options
  • Custom integrations
  • Custom appointment booking
  • One-time chat custom programming
  • Custom one-time custom programming hours
  • Additional hours of custom programming & training
  • Website installation and setup assistance
  • Email support
  • Phone support

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Nyman IP, New Wave Financial Services, Merchbar

Integrations

Smith.ai integrates with the following:

  • ActiveCampaign
  • Acuity Scheduling
  • Agile CRM
  • AppToto
  • AppointmentCore
  • Appointy
  • CPACharge
  • Calendly
  • CapsuleCRM
  • ClientRock
  • Clio
  • Clio Calendar
  • Clio Grow
  • Filevine
  • Harmonizely
  • Headnote
  • Housecall Pro
  • HubSpot
  • Infusionsoft
  • LawPay
  • LawTap
  • Lawmatics
  • Lead Docket
  • Lexicata
  • Pipedrive
  • PracticePanther
  • Rocket Matter
  • Salesforce
  • ScheduleOnce
  • Schedulista
  • Setmore
  • Slack
  • Square Appointments
  • Wealthbox
  • WhenWorks
  • Woven Calendar
  • YouCanBook.Me
  • Zapier
  • ZynCal Calendar

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A modern live chat solution that captures website leads, books clients, and completes client intakes in the fastest way possible.

Company Email

support@smith.ai

Contact No.

Company's Address

425 Sherman Avenue
Suite 200, Palo Alto, CA,
United States

Popular Alternatives

Product Name
Score

NOAWARDS
YET

SmartScore™

OUR SCORE 6.3

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Trainable AI
  • Multiple Channels
  • Webhooks
  • Analytics
  • Integrations

Pricing Info

ONE.AI offers four options for enterprise pricing. The details for these packages are listed below. Also, before you commit, you can try the solution free for 14 days.

Solopreneur – $15.00/month

  • 5 Simultaneous Chats
  • 1 Channel
  • Standard Tech Support

Business – $45.00/month

  • 30 Simultaneous Chats
  • 5 Channels
  • Webhooks Access
  • Priority Tech Support

Business Plus – $150.00/month

  • 50 Simultaneous Chats
  • 8 Channels
  • Webhooks Access
  • Priority Tech Support
  • Unsupervised Learning Tool

Enterprise – $950.00/month

  • Unlimited Simultaneous Chats
  • Unlimited Channels
  • Webhooks Access
  • Dedicated Tech Support
  • Unsupervised Learning Tool

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

ONE.AI can help you with the following platforms:

  • Facebook Messenger
  • Telegram
  • Skype
  • Olark
  • Viber
  • Website (as webchat)

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A multi-channel AI chatbot that can help you gain leads and convert more customers.

Company Email

Contact No.

Company's Address

AlgorX, Inc.
3616 Kirkwood Highway
Suite A #1093
Wilmington, DE 19808
USA

No Customer Support Software will be perfect enough to solve all the needs of a company. Even though core functionalities of Smith.ai and ONE.AI are important you should also carefully analyze the integrations provided by each software. Very often your team will already be making use of other types of SaaS software in your company and it’s much more beneficial to select solutions that integrate well with one another. That way you can be certain of a smooth transfer of data between your teams and software used, which can really reduce time devoted to migrating between one service and the other.

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