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Compare VSLogger Unlimited vs. Smartsupp

To ensure that you purchase the most effective and productive Customer Support Software for your company, you should compare products available on the market. For instance, here you can match Smartsupp’s overall score of 8.7 against VSLogger Unlimited’s score of 8.0. You can also examine their general user satisfaction: Smartsupp (100%) vs. VSLogger Unlimited (100%). In addition, you can review their good and bad points feature by feature, including their terms and conditions and costs. By comparing products you are more likely to choose the best software for your requirements. It goes without saying you have to know your particular requirements to realize which software matches those needs. Our team put a lot of effort to prepare reviews of all popular Live Chat Software products available on the market, but among them these three deserved our special attention: Kayako, Freshchat, LiveAgent.
Software

VSLogger Unlimited

VS

Smartsupp

VS

VSLogger Unlimited screenshot Smartsupp screenshot
Pricing Details

Total Score

Our Score

8.0 ?

Our Score

8.6 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

100% ?

Pricing

Pricing

by quote

$8

Pricing Model

Pricing Model

Quote-based Free | Monthly payment | Annual Subscription
Detailed Review

Detailed Review

Overview

Overview

Versadial VSLogger Call Recording Solution combines Call Recording, QC Evaluations, QC Review and Coaching, Live Team Performance and Gamification Dashboards.
Smartsupp is a live chat software that helps companies to improve sales conversions and understand customer behavior.
Easy Links
Vendor Email

Vendor Email

sales@versadial.com info@smartsupp.com
Client Types

Client Types

Small Business | Medium Business Small Business | Medium Business | Freelancers
Contact Phone

Contact Phone

+1-877-723-4252
Available Features

Available Features

VSLogger Unlimited FEATURES

  • Monitor Live Phone Calls
  • PCI Compliance
  • Search/Playback
  • Record Multiple Lines
  • Call Reports
  • Grade and Score Calls
  • Extract Parts of a Recording
  • Silence Parts of the Audio
  • Analog, Digital, VoIP, ISDN
  • Automatic Archiving
  • Third Party Verification Recording
  • Email a Recording
  • Record Trunk or Extension
  • Custom Permissions

Smartsupp FEATURES

Core Features
  • Agent rating
  • Android app
  • Automatic messages
  • Block visitor
  • Chat transcripts
  • Chat transfer between agents
  • CMS plugins (Wordpress, Prestashop and more)
  • Data security (SSL encryption)
  • Desktop app
  • Email notifications
  • iPhone/iPad app
  • Personal shortcuts
  • Sound and visual notifications
  • Visitor notes
  • Visitor overview
  • Web dashboard
  • Windows Phone app
Premium Features
  • API
  • Chat conversation history
  • Custom integration with 3rd party systems
  • Groups of agents
  • Integration with help desk or CRM
  • Limited access for agents
  • Office hours
  • Team shortcuts
Contact Address

Contact Address

Versadial Solutions
9940 Irvine Center Drive
Irvine, CA 92618
USA
Smartsupp
Milady Horakove 13
602 00 Brno
Czech Republic (European Union)
Integrations

Integrations

VSLogger Unlimited provides custom integration services to link your current tools with their call recording software.

Smartsupp offers an API and integrates with the following popular platforms:

  • Logicbox
  • Webnode
  • WordPress
  • Opencart
  • PrestaShop
  • ePages
  • Magento
  • Shopify
  • SEOshop
  • Jimdo

and more.

Pricing Details

Pricing Details

Learn more about VSLogger Unlimited pricing Learn more about Smartsupp pricing
Customer Support

Customer Support

Phone
Training
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Languages Supported

Languages Supported

English English
Pricing Plans

Pricing Plans

Contact Versadial for enterprise pricing information and other product details on VSLogger.  You can also submit a request for a demo to see if the software is a perfect fit for your business.

Free Plan

  • Unlimited number of agents
  • Unlimited chat conversations
  • Custom chat box design
  • Automatic messages
  • 14-day chat history

Standard Plan – $10/agent/month (save 20% on annual billing)

  • All features of Free Plan
  • Unlimited chat history
  • Visitor recording
  • Limited access for agents
  • Google Analytics connection
  • API

Pro Plan – $23.75/agent/month (save 20% on annual billing)

  • All features of Standard Plan
  • Statistics
  • Groups of agents
  • High load dashboard
Popular Customers

Popular Customers

Microsoft, Skoda, SkyPicker, Conrad
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QUICK LINKS

QUICK LINKS

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If you are still having second thoughts about which app will work best for your company it might be a sound idea to examine each service’s social metrics. Such metrics are frequently a way to see how popular every product is and how wide is its online presence.For example, if you check Smartsupp LinkedIn account you’ll see that they are followed by 36 users. In case of VSLogger Unlimited the amount of followers on their LinkedIn page is 75.