Compare Smartsupp vs. Track-It!When choosing the proper Customer Support Software for your enterprise our recommendation is that you evaluate the characteristics, pricing, and other essential data regarding the product and vendor. Here, you can check the parallels and discrepancies between Smartsupp (overall score at 8.7 and user satisfaction at 100%) and Track-It! (overall score at 8.1 and user satisfaction at 100%). You may also examine their specific modules, such as functions, plans, rates, terms, etc. Moreover, analyze the terms closely for information on hidden fees, such as, setup fees, independent customer service, upgrade fees, disk space fees, and others. We know that not all businesses have the time to examine dozens of different services, so we prepared a list of recommendations that you may find useful. Our top selections for the Live Chat Software category are: Kayako, Zoho SalesIQ, LiveAgent.
|Free | Monthly payment | Annual Subscription||One-time payment|
Smartsupp is a live chat software that helps companies to improve sales conversions and understand customer behavior.
Track-It! combines the features of a help desk solution and an asset management platform into one dynamic package.
Milady Horakove 13
602 00 Brno
Czech Republic (European Union)
| 2101 CityWest Boulevard|
Houston, TX 77042
|List of Features|
List of Features
Smartsupp offers an API and integrates with the following popular platforms:
|Microsoft, Skoda, SkyPicker, Conrad||Zane State College|
|Types of Clients|
Types of Clients
|Small Business | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business|
|Learn more about Smartsupp pricing||Learn more about Track-It! pricing|
Standard Plan – $10/agent/month (save 20% on annual billing)
Pro Plan – $23.75/agent/month (save 20% on annual billing)
Track-It! is a solid option for companies seeking a home grown solution or a freeware platform. Affordable, reliable and consistent, users can get Track-It for a single payment with rates starting at $995. A 30-day free trial is also available.
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You should note that while both Smartsupp and Track-It! may have an excellent array of features each app could be designed for a different company size. If you are analyzing various solutions you may want to focus on a business size they are meant for. Some elements might scale up effectively for large enterprises but if you have a small or mid-sized company it’s often more sensible to avoid paying for customized functionalities that you might never actually use.