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Compare Smartsupp vs. Track-It!

When choosing the proper Customer Support Software for your enterprise our recommendation is that you evaluate the characteristics, pricing, and other essential data regarding the product and vendor. Here, you can check the parallels and discrepancies between Smartsupp (overall score at 8.7 and user satisfaction at 100%) and Track-It! (overall score at 8.1 and user satisfaction at 100%). You may also examine their specific modules, such as functions, plans, rates, terms, etc. Moreover, analyze the terms closely for information on hidden fees, such as, setup fees, independent customer service, upgrade fees, disk space fees, and others. Our experts made sure to review all popular Live Chat Software solutions available on the market, but among them these three caught our special attention: LiveAgent, Freshchat, Kayako.
Comparison

Smartsupp

VS

Track-It!

VS

Smartsupp screenshot Track-It! screenshot
Pricing Page

Total Score

Our Score

8.6 ?

Our Score

8.1 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

100% ?

Price

Price

$8

$995

Pricing Type

Pricing Type

Free | Monthly payment | Annual Subscription One-time payment
Full Review

Full Review

Product Info

Product Info

Smartsupp is a live chat software that helps companies to improve sales conversions and understand customer behavior.
Track-It! combines the features of a help desk solution and an asset management platform into one dynamic package.
Useful Links
Contact Address

Contact Address

Smartsupp
Milady Horakove 13
602 00 Brno
Czech Republic (European Union)
2101 CityWest Boulevard
Houston, TX 77042
List of Features

List of Features

Smartsupp FEATURES

Core Features
  • Agent rating
  • Android app
  • Automatic messages
  • Block visitor
  • Chat transcripts
  • Chat transfer between agents
  • CMS plugins (Wordpress, Prestashop and more)
  • Data security (SSL encryption)
  • Desktop app
  • Email notifications
  • iPhone/iPad app
  • Personal shortcuts
  • Sound and visual notifications
  • Visitor notes
  • Visitor overview
  • Web dashboard
  • Windows Phone app
Premium Features
  • API
  • Chat conversation history
  • Custom integration with 3rd party systems
  • Groups of agents
  • Integration with help desk or CRM
  • Limited access for agents
  • Office hours
  • Team shortcuts

Track-It! FEATURES

  • IT Help Desk / Facilities Management / HR Management
  • Asset Management
  • Change Management
  • Self-Service Portal
  • Software License Management
  • Mobile Help Desk
  • Knowledge Management
  • Scheduled & E-mailed Reports
  • Dashboards and Analytics
  • Purchasing
  • Training
  • Library
Supported Integrations

Supported Integrations

Smartsupp offers an API and integrates with the following popular platforms:

  • Logicbox
  • Webnode
  • WordPress
  • Opencart
  • PrestaShop
  • ePages
  • Magento
  • Shopify
  • SEOshop
  • Jimdo

and more.

  • LDAP/Active Directory integration
  • Track-It Barcode
  • Remote Track-It!
Popular Customers

Popular Customers

Microsoft, Skoda, SkyPicker, Conrad Zane State College
Email Address

Email Address

info@smartsupp.com
Types of Clients

Types of Clients

Small Business | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Pricing Page

Pricing Page

Learn more about Smartsupp pricing Learn more about Track-It! pricing
Available Support

Available Support

Phone
Ticket Training
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Contact Phone

Contact Phone

(800) 218-3373
Languages Supported

Languages Supported

English English
Pricing Info

Pricing Info

Free Plan

  • Unlimited number of agents
  • Unlimited chat conversations
  • Custom chat box design
  • Automatic messages
  • 14-day chat history

Standard Plan – $10/agent/month (save 20% on annual billing)

  • All features of Free Plan
  • Unlimited chat history
  • Visitor recording
  • Limited access for agents
  • Google Analytics connection
  • API

Pro Plan – $23.75/agent/month (save 20% on annual billing)

  • All features of Standard Plan
  • Statistics
  • Groups of agents
  • High load dashboard

Track-It! is a solid option for companies seeking a home grown solution or a freeware platform. Affordable, reliable and consistent, users can get Track-It for a single payment with rates starting at $995. A 30-day free trial is also available.

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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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You should note that while both Smartsupp and Track-It! may have an excellent array of features each app could be designed for a different company size. If you are analyzing various solutions you may want to focus on a business size they are meant for. Some elements might scale up effectively for large enterprises but if you have a small or mid-sized company it’s often more sensible to avoid paying for customized functionalities that you might never actually use.