MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare Smartsupp vs. Surveyi2i

Getting the most appropriate Customer Support Software for your company is hard with too much functions, choices, and offers to choose from. But, using our review platform will allow you to streamline the selection steps by getting all main software in a single place. For instance, you can contrast Smartsupp and Surveyi2i for their tools and overall scores, in this case, 8.7 and 7.3, respectively. Likewise, you can compare which one has superior general user satisfaction rating: 100% (Smartsupp) and 100% (Surveyi2i) to find out which software is the better choice for your company. Don’t simply choose the service with the lowest price, but the solution that gives the most cost-effective value. At this time, the leading solutions in our Live Chat Software category are: Freshchat, LiveAgent, Kayako.
Comparison

Smartsupp

VS

Surveyi2i

VS

Smartsupp screenshot Surveyi2i screenshot
Pricing Details

Score

Our Score

8.6 ?

Our Score

7.3 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

100% ?

Pricing

Pricing

$8

$950

Pricing Model

Pricing Model

Free | Monthly payment | Annual Subscription Monthly payment | Quote-based
Full Review

Full Review

General Description

General Description

Smartsupp is a live chat software that helps companies to improve sales conversions and understand customer behavior.
Surveyi2i offers users with a survey analysis and reporting platform hosted in the cloud.
Useful Links
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Mac
Email Address

Email Address

info@smartsupp.com apps@bridgei2i.com
Integrations

Integrations

Smartsupp offers an API and integrates with the following popular platforms:

  • Logicbox
  • Webnode
  • WordPress
  • Opencart
  • PrestaShop
  • ePages
  • Magento
  • Shopify
  • SEOshop
  • Jimdo

and more.

No information available.

Pricing Details

Pricing Details

Learn more about Smartsupp pricing Learn more about Surveyi2i pricing
Customer Support

Customer Support

Phone Live Support
Ticket Training
Popular Customers

Popular Customers

Microsoft, Skoda, SkyPicker, Conrad
Contact Phone

Contact Phone

+1 858 312 1075
Cost Details

Cost Details

Free Plan

  • Unlimited number of agents
  • Unlimited chat conversations
  • Custom chat box design
  • Automatic messages
  • 14-day chat history

Standard Plan – $10/agent/month (save 20% on annual billing)

  • All features of Free Plan
  • Unlimited chat history
  • Visitor recording
  • Limited access for agents
  • Google Analytics connection
  • API

Pro Plan – $23.75/agent/month (save 20% on annual billing)

  • All features of Standard Plan
  • Statistics
  • Groups of agents
  • High load dashboard

Survey i2i offers three different product plans designed to meet varying business specifications and budget. A free trial period of 10 days is also available for those who want to take Surveyi2i for a test drive.

Pro – $950

Comes with the following tools and functionalities:

  • Data Treatments
  • Merging of datasets
  • Cross Tabulation
  • Visualization
  • Banner Tables
  • Significance Tests
  • Web Dashboard
  • MS integration
  • Collaboration Space
  • Dynamic filters in web dashboards
  • Custom drill down and segmentation
  • User guide, training videos, sample data
  • Support (via email)
  • Training
  • Option for Dedicated Instance

Pro+ – $1,400

Comes with all the Pro package features plus:

  • Data integration
  • Working with tracking surveys
  • Automation of web dashboards

Analytics Pro – $2,000

Comes with all the Pro_ package features plus:

  • Key driver analysis
  • Text analysis
Vendor's Address

Vendor's Address

Smartsupp
Milady Horakove 13
602 00 Brno
Czech Republic (European Union)
1013 Centre Road, ST # 403S, Wilmington, New Castle, DE 19805,
Available Languages

Available Languages

English English
Types of Customers

Types of Customers

Small Business | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
List of Features

List of Features

Smartsupp FEATURES

Core Features
  • Agent rating
  • Android app
  • Automatic messages
  • Block visitor
  • Chat transcripts
  • Chat transfer between agents
  • CMS plugins (Wordpress, Prestashop and more)
  • Data security (SSL encryption)
  • Desktop app
  • Email notifications
  • iPhone/iPad app
  • Personal shortcuts
  • Sound and visual notifications
  • Visitor notes
  • Visitor overview
  • Web dashboard
  • Windows Phone app
Premium Features
  • API
  • Chat conversation history
  • Custom integration with 3rd party systems
  • Groups of agents
  • Integration with help desk or CRM
  • Limited access for agents
  • Office hours
  • Team shortcuts

Surveyi2i FEATURES

  • Data Management
  • Cross Tabulations & Visualisations
  • Advanced Analytics
  • Reports & Web Dashboards
Compare Alternatives

Compare Alternatives

Compare with Gigya
Compare with SysAid
Compare with Semantria
Compare with Kapdesk
Compare with Desk.com
Compare with REVE Chat
Compare with Userlike
Compare with Engage
Compare with Hiver
Compare with Sharpen
Compare with Teamwork Desk
Compare with VeloCITY 365
Compare with GreenRope
Compare with MyFeelBack
Compare with Velaro
Compare with nanoRep
Compare with HelloLeads
Compare with AskNicely
Compare with SeatAdvisor
Compare with ContactWorld
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

All the data, details and statistics that we shared in this table were gathered from official company sites, promotional content available online, actual experience from real clients as well as our personal hands-on use of every app by a professional reviewer. We put a lot of effort to thoroughly examine each app, so we not only test it on our own, but we also match our findings with views of other users from the B2B community.