Compare Pure Chat vs. Smartsupp

Reviewing products to get the best Customer Support Software doesn't have to be tough. On our review platform, you can easily match Smartsupp and Pure Chat and right away evaluate their differences. We allow you to check their features, supported devices, customer support, pricing rates, terms, and many more. It's also possible to examine their overall score (8.7 for Smartsupp vs. 8.6 for Pure Chat) and overall customer satisfaction level (100% for Smartsupp vs. 98% for Pure Chat). Devote time to assess your best options and see which one is best for your company. Similarly, you have to consider the software company’s business viability; can they be relied upon and will they still be around in a few years time? Users who don't have much time or would like to get a Live Chat Software suggestion from our experts might want to examine these top choices for this year: Zoho SalesIQ, Kayako, LiveAgent.
Product

Pure Chat

VS

Smartsupp

VS

Pure Chat screenshot Smartsupp screenshot
Pricing Page

Score

Our Score

8.6 ?

Our Score

8.6 ?

Client Experience

Client Experience

Client Experience

98% ?

Client Experience

100% ?

Cost

Cost

$99

$8

Pricing Type

Pricing Type

Free | Monthly payment | Annual Subscription Free | Monthly payment | Annual Subscription
Detailed Review

Detailed Review

General Info

General Info

Pure Chat is a leading web-based software that allows businesses to be in touch with their customers at any time from anywhere.
Smartsupp is a live chat software that helps companies to improve sales conversions and understand customer behavior.
Easy Links
Company Email

Company Email

support@purechat.com info@smartsupp.com
Popular Clients

Popular Clients

Forbes, Techno FAQ Microsoft, Skoda, SkyPicker, Conrad
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business Small Business | Medium Business | Freelancers
Integrations

Integrations

At the moment Pure Chat integrates with Zapier.

Smartsupp offers an API and integrates with the following popular platforms:

  • Logicbox
  • Webnode
  • WordPress
  • Opencart
  • PrestaShop
  • ePages
  • Magento
  • Shopify
  • SEOshop
  • Jimdo

and more.

Vendor's Address

Vendor's Address

13835 N Northsight Blvd,
Suite 205,
Scottsdale AZ, 85260
Smartsupp
Milady Horakove 13
602 00 Brno
Czech Republic (European Union)
Types of Support

Types of Support

Live Support
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Available Features

Available Features

Pure Chat FEATURES

  • Proactive chats and triggers
  • Transcriptions
  • Multi-chat management
  • Visitor information
  • Chat box assignment
  • SSL security
  • Canned response
  • Hosted chat boxes

Smartsupp FEATURES

Core Features
  • Agent rating
  • Android app
  • Automatic messages
  • Block visitor
  • Chat transcripts
  • Chat transfer between agents
  • CMS plugins (Wordpress, Prestashop and more)
  • Data security (SSL encryption)
  • Desktop app
  • Email notifications
  • iPhone/iPad app
  • Personal shortcuts
  • Sound and visual notifications
  • Visitor notes
  • Visitor overview
  • Web dashboard
  • Windows Phone app
Premium Features
  • API
  • Chat conversation history
  • Custom integration with 3rd party systems
  • Groups of agents
  • Integration with help desk or CRM
  • Limited access for agents
  • Office hours
  • Team shortcuts
Available Languages

Available Languages

English English
Pricing Page

Pricing Page

Learn more about Pure Chat pricing Learn more about Smartsupp pricing
Contact No.

Contact No.

Cost Details

Cost Details

Pure Chat offers two pricing plans:

Free Plan

  • Unlimited Live Chat
  • Unlimited Users
  • Full Customization
  • Engagement Hub
  • Transcripts
  • All Integrations
  • Use on Up to 3 Websites

Pro Plan – $99 per month

 

  •  Everything in Free, plus:
  • Realtime Analytics
  • Visitor Tracking
  • Contacts
  • Unlimited Websites
  • SMS Notifications
  • Remove Branding

 

Free Plan

  • Unlimited number of agents
  • Unlimited chat conversations
  • Custom chat box design
  • Automatic messages
  • 14-day chat history

Standard Plan – $10/agent/month (save 20% on annual billing)

  • All features of Free Plan
  • Unlimited chat history
  • Visitor recording
  • Limited access for agents
  • Google Analytics connection
  • API

Pro Plan – $23.75/agent/month (save 20% on annual billing)

  • All features of Standard Plan
  • Statistics
  • Groups of agents
  • High load dashboard
Compare Products

Compare Products

Compare with Cherwell IT Service Management
Compare with JivoChat
Compare with Samanage
Compare with Front
Compare with Magentrix
Compare with Jira Service Desk
Compare with TeamViewer
Compare with Spiceworks
Compare with Usersnap
Compare with Logicalware MailManager
Compare with getReply
Compare with KnoBis
Compare with QB Techs
Compare with Techinline FixMe.IT
Compare with REVE Chat
Compare with eTollFree
Compare with TeamSupport
Compare with LiveAgent
Compare with Deskforce
Compare with Freshdesk
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

You should keep in mind that even though both Smartsupp and Pure Chat may have a top quality array of features every product might be aimed at a different company size. If you are comparing features you may want to focus on a business size they are meant for. Some elements could scale up efficiently for big enterprises but if you have a small or medium company it’s frequently better to avoid paying for customized features that you might never use.