Compare Kapdesk vs. Smartsupp

If you’re experiencing a hard time picking the right Customer Support Software product for your company, it’s a good idea to do a comparison of the available software and see which service offers more benefits. In particular, here you can examine Smartsupp (overall score: 8.7; user rating: 100%) vs. Kapdesk (overall score: 8.0; user rating: 100%) for their overall performance. It's also possible to see which one provides more tools that you need or which has more flexible pricing plans for your current budget constraints. Having a clear table to evaluate their features will significantly increase the odds of finding the appropriate product for your company. Take a closer look at other factors of the software like if it’s easy to use, flexibility, scalability, and pricing terms. We realize that not all businesses have enough time to examine a large number of various solutions, so we prepared a list of suggestions that you may find useful. Our top choices for the Live Chat Software category are: Kayako, LiveAgent, Freshchat.
Comparison

Kapdesk

VS

Smartsupp

VS

Kapdesk screenshot Smartsupp screenshot
Pricing Page

Score

Our Score

8.0 ?

Our Score

8.6 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

100% ?

Cost

Cost

by quote

$8

Pricing Type

Pricing Type

Quote-based Free | Monthly payment | Annual Subscription
Complete Review

Complete Review

General Description

General Description

Kapdesk is a helpdesk suite that integrates multi-channel support, ticketing, self-service, and support analytics into one intuitive and easy to use platform.
Smartsupp is a live chat software that helps companies to improve sales conversions and understand customer behavior.
Quick Links
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Contact Email

Contact Email

sales@kapturecrm.com info@smartsupp.com
Languages

Languages

English, India English
Pricing Info

Pricing Info

Kapdesk offers quote-based enterprise pricing. Contact them now to request for more pricing information and other product details.

Free Plan

  • Unlimited number of agents
  • Unlimited chat conversations
  • Custom chat box design
  • Automatic messages
  • 14-day chat history

Standard Plan – $10/agent/month (save 20% on annual billing)

  • All features of Free Plan
  • Unlimited chat history
  • Visitor recording
  • Limited access for agents
  • Google Analytics connection
  • API

Pro Plan – $23.75/agent/month (save 20% on annual billing)

  • All features of Standard Plan
  • Statistics
  • Groups of agents
  • High load dashboard
Popular Customers

Popular Customers

Smirnoff, Jaypee Group, Hard Rock Cafe, Royal Orchid Microsoft, Skoda, SkyPicker, Conrad
Contact No.

Contact No.

+91-789-988-7755
Vendor's Address

Vendor's Address

Adjetter Media Network Pvt. Ltd.
#25, Vruddhi Complex,
6th Cross, Leela Palace Road,
Next To Sri Ayyappa Temple,
Kodihalli, Bangalore – 560008
India
Smartsupp
Milady Horakove 13
602 00 Brno
Czech Republic (European Union)
Types of Support

Types of Support

Phone Live Support
Ticket
Pricing Page

Pricing Page

Learn more about Kapdesk pricing Learn more about Smartsupp pricing
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business Small Business | Medium Business | Freelancers
Integrations

Integrations

Kapdesk is designed to integrate with a wide range of popular CRM systems.

Smartsupp offers an API and integrates with the following popular platforms:

  • Logicbox
  • Webnode
  • WordPress
  • Opencart
  • PrestaShop
  • ePages
  • Magento
  • Shopify
  • SEOshop
  • Jimdo

and more.

List of Features

List of Features

Kapdesk FEATURES

  • Multi Channel Support
  • Ticketing
  • Team Inbox
  • Automated Responses
  • Escalation Matrix
  • Reports and Analytics
  • Self Service Portal
  • Feedback and Survey

Smartsupp FEATURES

Core Features
  • Agent rating
  • Android app
  • Automatic messages
  • Block visitor
  • Chat transcripts
  • Chat transfer between agents
  • CMS plugins (Wordpress, Prestashop and more)
  • Data security (SSL encryption)
  • Desktop app
  • Email notifications
  • iPhone/iPad app
  • Personal shortcuts
  • Sound and visual notifications
  • Visitor notes
  • Visitor overview
  • Web dashboard
  • Windows Phone app
Premium Features
  • API
  • Chat conversation history
  • Custom integration with 3rd party systems
  • Groups of agents
  • Integration with help desk or CRM
  • Limited access for agents
  • Office hours
  • Team shortcuts
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Both Smartsupp and Kapdesk were reviewed by a group of independent B2B experts who conducted a full study of all crucial aspects of every product. Their final rating was calculated using our unique SmartScore model that gives an individual partial score to each factor such as: main features, customer support, mobile support, security, user satisfaction and market presence. We realize useful features are not the only factor important to a business so we make an effort to pay attention to all facets of a service before giving it a final rating.