Compare Kapdesk vs. SmartsuppIf you’re experiencing a hard time picking the right Customer Support Software product for your company, it’s a good idea to do a comparison of the available software and see which service offers more benefits. In particular, here you can examine Smartsupp (overall score: 8.7; user rating: 100%) vs. Kapdesk (overall score: 8.0; user rating: 100%) for their overall performance. It's also possible to see which one provides more tools that you need or which has more flexible pricing plans for your current budget constraints. Having a clear table to evaluate their features will significantly increase the odds of finding the appropriate product for your company. Take a closer look at other factors of the software like if it’s easy to use, flexibility, scalability, and pricing terms. We realize that not all businesses have enough time to examine a large number of various solutions, so we prepared a list of suggestions that you may find useful. Our top choices for the Live Chat Software category are: Kayako, LiveAgent, Freshchat.
|Quote-based||Free | Monthly payment | Annual Subscription|
Kapdesk is a helpdesk suite that integrates multi-channel support, ticketing, self-service, and support analytics into one intuitive and easy to use platform.
Smartsupp is a live chat software that helps companies to improve sales conversions and understand customer behavior.
Kapdesk offers quote-based enterprise pricing. Contact them now to request for more pricing information and other product details.
Standard Plan – $10/agent/month (save 20% on annual billing)
Pro Plan – $23.75/agent/month (save 20% on annual billing)
|Smirnoff, Jaypee Group, Hard Rock Cafe, Royal Orchid||Microsoft, Skoda, SkyPicker, Conrad|
| Adjetter Media Network Pvt. Ltd.|
#25, Vruddhi Complex,
6th Cross, Leela Palace Road,
Next To Sri Ayyappa Temple,
Kodihalli, Bangalore – 560008
Milady Horakove 13
602 00 Brno
Czech Republic (European Union)
|Types of Support|
Types of Support
|Learn more about Kapdesk pricing||Learn more about Smartsupp pricing|
|Small Business | Large Enterprises | Medium Business||Small Business | Medium Business | Freelancers|
Kapdesk is designed to integrate with a wide range of popular CRM systems.
Smartsupp offers an API and integrates with the following popular platforms:
|List of Features|
List of Features
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Both Smartsupp and Kapdesk were reviewed by a group of independent B2B experts who conducted a full study of all crucial aspects of every product. Their final rating was calculated using our unique SmartScore model that gives an individual partial score to each factor such as: main features, customer support, mobile support, security, user satisfaction and market presence. We realize useful features are not the only factor important to a business so we make an effort to pay attention to all facets of a service before giving it a final rating.