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Compare Smartsupp vs. iTouchVision Case Management

When you compare Smartsupp and iTouchVision Case Management, you can actually see which Customer Support Software product is the more suitable alternative. This ensures that your business can select the most productive and effective software. You can check the details, for example available tools, costs, plans offered by each vendor, offer terms, etc. We also let you evaluate their total scores to know which one seems to be more suitable. Smartsupp has 8.7 points for overall quality and 100% rating for user satisfaction; while iTouchVision Case Management has 7.7 points for overall quality and 98% for user satisfaction. Similarly, you can also check which software company is more dependable by sending an an email question to both and find out which company replies without delays. We are aware that not all people have enough time to try out dozens of different products, so we created a list of suggestions that you may find useful. Our top choices for the Live Chat Software category are: LiveAgent, Freshchat, Kayako.
Comparison

Smartsupp

VS

iTouchVision Case Management

VS

Smartsupp screenshot iTouchVision Case Management screenshot
Pricing Details

Our Score

Our Score

8.6 ?

Our Score

7.7 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

98% ?

Cost

Cost

$8

£69.98

Pricing Model

Pricing Model

Free | Monthly payment | Annual Subscription Monthly payment
Complete Review

Complete Review

General Info

General Info

Smartsupp is a live chat software that helps companies to improve sales conversions and understand customer behavior.
iTouchVision Case Management is the platform of choice for many users that require a completely functional and reliable case management system.
Useful Links
Contact Email

Contact Email

info@smartsupp.com Contact@iTouchVision.com
Customer Support

Customer Support

Phone
Ticket
Supported Integrations

Supported Integrations

Smartsupp offers an API and integrates with the following popular platforms:

  • Logicbox
  • Webnode
  • WordPress
  • Opencart
  • PrestaShop
  • ePages
  • Magento
  • Shopify
  • SEOshop
  • Jimdo

and more.

iTouchVision Case Management offers email integration as well as 3rd party integrations with systems that support diary and case management processes.

Languages Supported

Languages Supported

English English
Prominent Clients

Prominent Clients

Microsoft, Skoda, SkyPicker, Conrad
Pricing Plans

Pricing Plans

Free Plan

  • Unlimited number of agents
  • Unlimited chat conversations
  • Custom chat box design
  • Automatic messages
  • 14-day chat history

Standard Plan – $10/agent/month (save 20% on annual billing)

  • All features of Free Plan
  • Unlimited chat history
  • Visitor recording
  • Limited access for agents
  • Google Analytics connection
  • API

Pro Plan – $23.75/agent/month (save 20% on annual billing)

  • All features of Standard Plan
  • Statistics
  • Groups of agents
  • High load dashboard

Case Management from iTouchVision is a major component of the iTouchVision Professional Plan priced at £69.98 per user / month. The plan also includes:

  • Mobile Apps
  • Mobile Worker
  • 15 GB Storage

A 3-month free trial period is also available.

Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Mac
Web-based
Windows Mobile
Pricing Details

Pricing Details

Learn more about Smartsupp pricing Learn more about iTouchVision Case Management pricing
Vendor's Address

Vendor's Address

Smartsupp
Milady Horakove 13
602 00 Brno
Czech Republic (European Union)
6-8 Bonhill Street, London
EC2A 4BX
United Kingdom
Business Size

Business Size

Small Business | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Phone Number

Phone Number

+44 20 70 999266
List of Features

List of Features

Smartsupp FEATURES

Core Features
  • Agent rating
  • Android app
  • Automatic messages
  • Block visitor
  • Chat transcripts
  • Chat transfer between agents
  • CMS plugins (Wordpress, Prestashop and more)
  • Data security (SSL encryption)
  • Desktop app
  • Email notifications
  • iPhone/iPad app
  • Personal shortcuts
  • Sound and visual notifications
  • Visitor notes
  • Visitor overview
  • Web dashboard
  • Windows Phone app
Premium Features
  • API
  • Chat conversation history
  • Custom integration with 3rd party systems
  • Groups of agents
  • Integration with help desk or CRM
  • Limited access for agents
  • Office hours
  • Team shortcuts

iTouchVision Case Management FEATURES

  • Customized forms with user-defined fields
  • Workflow Automation
  • Service Request Online For Employees
  • Email Integration
  • Instant Access To All Case Information
  • Information Management
  • 3rd Party Integration
  • Calendar and Event Management
  • Automated Time Recording
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Please pay attention to the fact that even though both Smartsupp and iTouchVision Case Management may provide a reliable set of features each app could be created for a different business size. If you are comparing features you should pay attention to a company type they are meant for. Specific elements might scale up efficiently for big enterprises but if you own a small or medium business it’s frequently more sensible to avoid paying for advanced features that you might never actually use.