Compare Smartsupp vs. HelpOnClick

You have so many Customer Support Software choices in today’s market that deciding on the best product is often difficult. On our comparison page, you can actually examine the tool, pricing conditions, available plans, and more details of Smartsupp and HelpOnClick. It’s also possible to assess their score (8.7 for Smartsupp vs. 8.4 for HelpOnClick) and user satisfaction level (100% for Smartsupp vs. 100% for HelpOnClick). The scores and ratings give you an overall idea how both these software products perform. Moreover, check if the software can integrate with the company’s current business apps to guarantee greater productivity. Right now, the leading services in our Live Chat Software category are: Zoho SalesIQ, LiveAgent, Kayako.
Software

Smartsupp

VS

HelpOnClick

VS

Smartsupp screenshot HelpOnClick screenshot
Pricing Page

Total Score

Our Score

8.6 ?

Our Score

8.4 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

100% ?

Price

Price

$8

$19

Price Scheme

Price Scheme

Free | Monthly payment | Annual Subscription Monthly payment | Annual Subscription
Full Review

Full Review

Overview

Overview

Smartsupp is a live chat software that helps companies to improve sales conversions and understand customer behavior.
HelpOnClick offers a state-of-the-art live chat software that you can use to increase sales and customer satisfaction.
Useful Links
Available Support

Available Support

Phone Live Support
Ticket
Languages

Languages

English English
Email Address

Email Address

info@smartsupp.com support@helponclick.com
Pricing Info

Pricing Info

Free Plan

  • Unlimited number of agents
  • Unlimited chat conversations
  • Custom chat box design
  • Automatic messages
  • 14-day chat history

Standard Plan – $10/agent/month (save 20% on annual billing)

  • All features of Free Plan
  • Unlimited chat history
  • Visitor recording
  • Limited access for agents
  • Google Analytics connection
  • API

Pro Plan – $23.75/agent/month (save 20% on annual billing)

  • All features of Standard Plan
  • Statistics
  • Groups of agents
  • High load dashboard

HelpOnClick Live Chat Software offers a 14-day free trial and three billing cycles:

  • Monthly billing cycle: $19/month for one seat
  • Quarterly billing cycle: (-15%) $48.5/quarter for one seat
  • Annual billing cycle: (-40%): $136.8/year for one seat

Features

  • 5 websites
  • Customization
  • Virtual Agent
  • Unlimited chats
  • Unlimited invitation rules
  • Unlimited departments
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Android
iPhone/iPad
Mac
Types of Customers

Types of Customers

Small Business | Medium Business | Freelancers Small Business | Medium Business | Freelancers
Pricing Page

Pricing Page

Learn more about Smartsupp pricing Learn more about HelpOnClick pricing
Contact No.

Contact No.

+1 (408) 6002671
Prominent Clients

Prominent Clients

Microsoft, Skoda, SkyPicker, Conrad Concordia University, e-mend Software, American Internet Domains LLC, Linku Systems
Available Integrations

Available Integrations

Smartsupp offers an API and integrates with the following popular platforms:

  • Logicbox
  • Webnode
  • WordPress
  • Opencart
  • PrestaShop
  • ePages
  • Magento
  • Shopify
  • SEOshop
  • Jimdo

and more.

The HelpOnClick live chat can be integrated into WordPress, Joomla, Drupal, Kentico, LightCMS, and Wix websites, as well as with popular e-commerce systems such as Magento, ZenCart, X-Cart, BigCommerce, Prestashop and others. Basically, the HelpOnClick live chat can be integrated into any website.

HelpOnClick’s live chat also can be integrated with CRM and help desk systems, and the app supports integrations with Facebook, Google Analytics, Gmail, Blogger, and Twitter.

Vendor's Address

Vendor's Address

Smartsupp
Milady Horakove 13
602 00 Brno
Czech Republic (European Union)
HelpOnClick LLC, San Jose, CA, United States
List of Features

List of Features

Smartsupp FEATURES

Core Features
  • Agent rating
  • Android app
  • Automatic messages
  • Block visitor
  • Chat transcripts
  • Chat transfer between agents
  • CMS plugins (Wordpress, Prestashop and more)
  • Data security (SSL encryption)
  • Desktop app
  • Email notifications
  • iPhone/iPad app
  • Personal shortcuts
  • Sound and visual notifications
  • Visitor notes
  • Visitor overview
  • Web dashboard
  • Windows Phone app
Premium Features
  • API
  • Chat conversation history
  • Custom integration with 3rd party systems
  • Groups of agents
  • Integration with help desk or CRM
  • Limited access for agents
  • Office hours
  • Team shortcuts

HelpOnClick FEATURES

  • Access from PC, Mac, smartphones, tablets, even SMS
  • Advanced in-built statistics + Google Analytics integration
  • Automated invitations based on visitor type, referrer, etc.
  • Chat between operators, transfer chat to another operator
  • Copy and paste HTML code. One time setup
  • Customizable pre-chat fields
  • Detailed real-time traffic monitoring
  • Facebook chat application for business pages
  • Full multiple websites and multiple departments support
  • Integrations with major CMS, help desk, e-commerce, and CRM systems
  • Leave a message option, redirect or hide widget when offline
  • Real-time chat with your website visitors
  • Run multiple chats simultaneously
  • Searchable transcript history
  • See what the visitors are typing before they submit it
  • Sound alert whenever a visitor has entered to chat
  • Upload your own icon or choose one from default icons
  • Use canned messages for repetitive responses
  • Use real pictures of your operators
  • Virtual Assistant option included
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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It may not always be enough to just compare Smartsupp and HelpOnClick with one another. Although reliable tools, pricing and user experience are all important and should be considered when making a final decision, you should also check out the recognition and awards won by each software. In many cases a less known software may turn out to be a great choice that was distinguished with SaaS awards such as our Experts’ Choice Award which proves that despite lesser market presence it’s a worthy contender to the services that rule the market.