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Compare Freshchat vs. Smartsupp

Assessing products for the top Customer Support Software doesn't have to be hard. On our review platform, we enable you to match Smartsupp and Freshchat and quickly evaluate their varying features. We allow you to examine their functions, supported devices, level of support, prices, terms, and many more. You can also compare their overall score (8.7 for Smartsupp vs. 9.0 for Freshchat) and overall customer satisfaction level (100% for Smartsupp vs. 96% for Freshchat). Take your time and assess your top options and discover which one is ideal for your company. You should also check the software vendor’s background; can you count on them and will they still be around in the future? Those of you who want to save some time or need a Live Chat Software recommendation from our experts might want to take a look at these top choices for the current year: Freshchat, LiveAgent, Kayako.
Product

Freshchat

VS

Smartsupp

VS

Freshchat screenshot Smartsupp screenshot
Pricing Details

Total Score

Our Score

9.2 ?

Our Score

8.6 ?

Client Experience

Client Experience

Client Experience

96% ?

Client Experience

100% ?

Price

Price

free

$8

Pricing Type

Pricing Type

Free | Monthly payment | Annual Subscription Free | Monthly payment | Annual Subscription
Full Review

Full Review

Product Info

Product Info

Freshchat is a modern messaging software for sales teams offered by Freshworks.
Smartsupp is a live chat software that helps companies to improve sales conversions and understand customer behavior.
Quick Links
Contact Address

Contact Address

1250 Bayhill Drive, Suite 315
San Bruno, California
USA
Smartsupp
Milady Horakove 13
602 00 Brno
Czech Republic (European Union)
Customer Types

Customer Types

Small Business | Medium Business | Freelancers Small Business | Medium Business | Freelancers
Available Languages

Available Languages

English, Dutch, Polish, Turkish, Swedish English
Contact Email

Contact Email

contactus@freshworks.com info@smartsupp.com
Pricing Plans

Pricing Plans

Freshchat offers both monthly and yearly enterprise pricing subscriptions tailored to meet the needs of small and medium companies, including a free package for groups with up to 10 members. You can find more details on Freshchat pricing here.

The pricing scheme looks as follows:

Sprout – Free

  • 10 Active members
  • Unlimited contacts
  • Priority Inbox
  • Channels and Groups
  • 30 day chat history
  • Integrations (Facebook Messenger, Slack, Freshdesk)
  • Mobile app
  • Desktop and push Notifications
  • 10K MUV

Blossom – $15/member/month

  • All Sprout features
  • Unlimited contacts
  • Events Timeline
  • Limited triggered messages
  • FAQs
  • CSAT
  • Zendesk Integration
  • Assignment rules
  • SmartPlugs
  • Business hours

Garden – $24/member/month

  • All features in Blossom
  • Unlimited contacts
  • Bots
  • Unlimited, recurring triggered messages
  • In-app campaigns
  • Event capture
  • Clearbit integration
  • Freshsales integration

Estate – $39/member/month

  • All features from Garden
  • Unlimited contacts
  • IntelliAssign
  • Multilingual support
  • IP Whitelisting
  • Customer Success Manager

Free Plan

  • Unlimited number of agents
  • Unlimited chat conversations
  • Custom chat box design
  • Automatic messages
  • 14-day chat history

Standard Plan – $10/agent/month (save 20% on annual billing)

  • All features of Free Plan
  • Unlimited chat history
  • Visitor recording
  • Limited access for agents
  • Google Analytics connection
  • API

Pro Plan – $23.75/agent/month (save 20% on annual billing)

  • All features of Standard Plan
  • Statistics
  • Groups of agents
  • High load dashboard
Phone Number

Phone Number

+1-866-832-3090
Prominent Clients

Prominent Clients

Microsoft, Skoda, SkyPicker, Conrad
Integrations

Integrations

Freshchat integrates with the following business systems and applications:

  • Freshdesk
  • Freshsales
  • Zendesk
  • Messenger
  • Slack
  • ClearBit

Smartsupp offers an API and integrates with the following popular platforms:

  • Logicbox
  • Webnode
  • WordPress
  • Opencart
  • PrestaShop
  • ePages
  • Magento
  • Shopify
  • SEOshop
  • Jimdo

and more.

Features

Features

Freshchat FEATURES

  • Triggered messaging
  • In-app campaigns
  • Message channels
  • Push notifications
  • Mobile apps for all team members
  • Unlimited contacts
  • Priority inbox
  • Team widget
  • Events and user properties
  • Custom views
  • Web messenger
  • People segmentation
  • Bot
  • FAQ feedback
  • SmartPlugs
  • Customized bot workflow
  • CRM autoload
  • IntelliAssign
  • Groups
  • Assignment rules
  • In-Product FAQs
  • Multilingual FAQs
  • Canned response
  • Labels
  • Bulk actions
  • Real-time dashboard
  • Customer satisfaction score
  • Private notes
  • Read recipts
  • Desktop notifications
  • Business hours
  • Integrations
  • In-app support
 

Smartsupp FEATURES

Core Features
  • Agent rating
  • Android app
  • Automatic messages
  • Block visitor
  • Chat transcripts
  • Chat transfer between agents
  • CMS plugins (Wordpress, Prestashop and more)
  • Data security (SSL encryption)
  • Desktop app
  • Email notifications
  • iPhone/iPad app
  • Personal shortcuts
  • Sound and visual notifications
  • Visitor notes
  • Visitor overview
  • Web dashboard
  • Windows Phone app
Premium Features
  • API
  • Chat conversation history
  • Custom integration with 3rd party systems
  • Groups of agents
  • Integration with help desk or CRM
  • Limited access for agents
  • Office hours
  • Team shortcuts
Pricing Details

Pricing Details

Learn more about Freshchat pricing Learn more about Smartsupp pricing
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Available Support

Available Support

Phone Live Support
Training
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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The products analyzed on this page are only a small part of our full Customer Support Software category and you should keep in mind that there might be better solutions available. If you would like to ensure you make the wisest choice for your team we strongly suggest that you compare more apps first. You may also want to consult our top 10 Customer Support Software ranking to find out which apps are in the current year the best ones and leaders in the market.