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Compare ConnectWise Automate vs. Smartsupp

If you’re having a tough time selecting the best Customer Support Software product for your needs, try to compare the available software and find out which tool offers more advantages. For example, here you can compare Smartsupp (overall score: 8.7; user rating: 100%) vs. ConnectWise Automate (overall score: 8.5; user rating: 100%) for their overall performance. It's also possible to see which one provides more tools that you need or which has more flexible pricing plans for your current budget. Working with a clear table to compare their features will significantly boost the chances of obtaining the appropriate product for your company. Look closely at other factors of the software for example if it’s easy to use, adaptability, scalability, and pricing plans. Currently, the most popular solutions in our Live Chat Software category are: LiveAgent, Kayako, Freshchat.
Product

ConnectWise Automate

VS

Smartsupp

VS

ConnectWise Automate screenshot Smartsupp screenshot
Pricing Page

Total Score

Our Score

8.5 ?

Our Score

8.6 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

100% ?

Cost

Cost

by quote

$8

Price Scheme

Price Scheme

Quote-based Free | Monthly payment | Annual Subscription
Detailed Review

Detailed Review

Overview

Overview

ConnectWise Automate is a software product that helps to boost the effectiveness of your IT team with flexible remote monitoring and management tools.
Smartsupp is a live chat software that helps companies to improve sales conversions and understand customer behavior.
Easy Links
Support Types

Support Types

Phone Live Support
Ticket Training
Pricing Info

Pricing Info

ConnectWise’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and request a quote. You can also subscribe for their free trial, and check whether the software is a perfect fit for your business.

Free Plan

  • Unlimited number of agents
  • Unlimited chat conversations
  • Custom chat box design
  • Automatic messages
  • 14-day chat history

Standard Plan – $10/agent/month (save 20% on annual billing)

  • All features of Free Plan
  • Unlimited chat history
  • Visitor recording
  • Limited access for agents
  • Google Analytics connection
  • API

Pro Plan – $23.75/agent/month (save 20% on annual billing)

  • All features of Standard Plan
  • Statistics
  • Groups of agents
  • High load dashboard
Company Email

Company Email

info@smartsupp.com
Available Features

Available Features

ConnectWise Automate FEATURES

  • Discovery
  • Management
  • Patching
  • Monitoring
  • Automation
  • Integrations

Smartsupp FEATURES

Core Features
  • Agent rating
  • Android app
  • Automatic messages
  • Block visitor
  • Chat transcripts
  • Chat transfer between agents
  • CMS plugins (Wordpress, Prestashop and more)
  • Data security (SSL encryption)
  • Desktop app
  • Email notifications
  • iPhone/iPad app
  • Personal shortcuts
  • Sound and visual notifications
  • Visitor notes
  • Visitor overview
  • Web dashboard
  • Windows Phone app
Premium Features
  • API
  • Chat conversation history
  • Custom integration with 3rd party systems
  • Groups of agents
  • Integration with help desk or CRM
  • Limited access for agents
  • Office hours
  • Team shortcuts
Supported Integrations

Supported Integrations

ConnectWise Automate integrates with the following business systems and applications:

  • ConnectWise Manage
  • ConnectWise Control

Smartsupp offers an API and integrates with the following popular platforms:

  • Logicbox
  • Webnode
  • WordPress
  • Opencart
  • PrestaShop
  • ePages
  • Magento
  • Shopify
  • SEOshop
  • Jimdo

and more.

Pricing Page

Pricing Page

Learn more about ConnectWise Automate pricing Learn more about Smartsupp pricing
Popular Clients

Popular Clients

Innovative Computing Systems Microsoft, Skoda, SkyPicker, Conrad
Types of Customers

Types of Customers

Small Business | Medium Business Small Business | Medium Business | Freelancers
Contact Phone

Contact Phone

+1-800-671-6898
Available Languages

Available Languages

English English
Contact Address

Contact Address

4110 George Rd., Suite 200
Tampa, FL 33634
USA
Smartsupp
Milady Horakove 13
602 00 Brno
Czech Republic (European Union)
Devices Supported

Devices Supported

Windows
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
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Software Comparison

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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The services analyzed on this page are merely a sliver of our entire Customer Support Software category and you should keep in mind that there could be more desirable alternatives available. If you want to ensure you make the wisest choice for your company we definitely encourage you to analyze more apps first. You may also want to study our top 10 Customer Support Software list to learn which software are at the moment the highest-ranking ones and leaders in the market.