MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare CallTrackingMetrics vs. Smartsupp

If you wish for an effective Customer Support Software product for your organization you need to take time to compare several options. It doesn’t have to be challenging, and can be as simple as matching their functionalities in a table like the one below. You will also get a good idea how each product operates. For example, on this page you can check Smartsupp’s overall score of 8.7 and compare it against CallTrackingMetrics’s score of 8.6; or Smartsupp’s user satisfaction level at 100% versus CallTrackingMetrics’s N/A% satisfaction score. The assessment can help you identify the pros and cons of each application, and make up your mind on which suits you requirements better. On top of the rich features, the software which is simple and intuitive is always the better choice. We are aware that not all businesses have the time to try out a wide range of various services, so we prepared a list of recommendations that you may find useful. Our top selections for the Live Chat Software category are: Kayako, Freshchat, LiveAgent.
Comparison

CallTrackingMetrics

VS

Smartsupp

VS

CallTrackingMetrics screenshot Smartsupp screenshot
Pricing Page

Total Score

Our Score

8.3 ?

Our Score

8.6 ?

Client Experience

Client Experience

Client Experience

N/A ?

Client Experience

100% ?

Pricing

Pricing

$19.50

$8

Pricing Model

Pricing Model

Monthly payment Free | Monthly payment | Annual Subscription
Detailed Review

Detailed Review

General Info

General Info

A robust call tracking and call center software that automatically tracks, analyzes, and reports calls and tracking sources to improve ROI and marketing campaign.
Smartsupp is a live chat software that helps companies to improve sales conversions and understand customer behavior.
Easy Links
Supported Integrations

Supported Integrations

CallTrackingMetrics supports the following integrations:

  • Google Analytics
  • Google AdWords
  • WordPress
  • Zapier
  • Kissmetrics
  • Optimizely
  • HubSpot
  • Salesforce
  • Stripe
  • CAKE
  • Marin
  • Marketo
  • Kenshoo
  • Unbounce
  • Bizible
  • Maxymise
  • Aquisio

Smartsupp offers an API and integrates with the following popular platforms:

  • Logicbox
  • Webnode
  • WordPress
  • Opencart
  • PrestaShop
  • ePages
  • Magento
  • Shopify
  • SEOshop
  • Jimdo

and more.

Contact Address

Contact Address

877 Baltimore Annapolis Blvd.
Suite 207
Severna Park, MD 21146
Smartsupp
Milady Horakove 13
602 00 Brno
Czech Republic (European Union)
Languages

Languages

English English
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business Small Business | Medium Business | Freelancers
Pricing Page

Pricing Page

Learn more about CallTrackingMetrics pricing Learn more about Smartsupp pricing
Pricing Plans

Pricing Plans

CallTrackingMetrics Essentials Plan

  • Basic Call Tracking For Businesses
  • $19.50 Per Month – Monthly Subscription Fee
  • $ 2.50 Per Month – Local Numbers
  • $ 4.50 Per Month – Toll Free Numbers
  • $ 0.045 Per Minute – Local Inbound
  • $ 0.065 Per Minute – Toll Free Inbound
  • $ 0.050 Per Minute – Outbound Calls
  • $ 0.018 Per Text
  • Unlimited Users
  • Various User Access Levels
  • API Access
  • Local & Toll Free Tracking Numbers in 40 Countries
  • Record Calls
  • Port Numbers (USA/CA Only)
  • Track Online Or Offline Advertising Channels
  • Calls Matched to Website Visitor And Ad Click
  • Call Whispers
  • Forward Calls To Landline. Mobile, Or Softphone
  • Route Calls By Schedule
  • Route Calls By IVR
  • Virtual Voicemail Boxes
  • Conference Calls
  • Score, Convert, and Tag Calls
  • Call Scripts
  • Softphone
  • Call Tracking Reports By Advertisement Source
  • Calls By Keyword, Ad Group, Or Campaign
  • Call Center Reports
  • ROI Reporting
  • Call Notifications
  • Google Analytics Integration
  • Google AdWords Integration
  • WordPress Integration
  • Zapier Integration
  • Kissmetrics Integration
  • Live Listen – $ 0.01
  • Call Insights Premium Caller ID – $ 0.20
  • Spam Detective – $ 0.02
  • Transcriptions With Keyword Spotting – $ 0.08
  • Call Encryption – $ 0.01
  • FormReactor Embeddable Forms
  • Forms Trigger Phone Calls And Notifications
  • Receive/Send Text Messages/Multimedia
  • Text Notifications

CallTrackingMetrics Advanced Plan

  • Call Center and Agency Features
  • $ 99.00 Per Month – Monthly Subscription Fee
  • $ 1.50 Per Month – Local Numbers
  • $ 2.25 Per Month – Toll Free Numbers
  • $ 0.035 Per Minute – Local Inbound
  • $ 0.050 Per Minute – Toll Free Inbound
  • $ 0.029 Per Minute – Outbound Calls
  • $ 0.013 Per Text
  • Unlimited Users
  • Various User Access Levels
  • API Access
  • Agency Account Structures
  • Local & Toll Free Tracking Numbers in 40 Countries
  • Record Calls
  • Port Numbers (USA/CA Only)
  • Track Online Or Offline Advertising Channels
  • Calls Matched to Website Visitor And Ad Click
  • Call Whispers
  • Geo Contact
  • Forward Calls To Landline. Mobile, Or Softphone
  • Route Calls By Schedule
  • Route Calls By IVR
  • Virtual Voicemail Boxes
  • Conference Calls
  • Score, Convert, and Tag Calls
  • Call Scripts
  • Softphone
  • Smart Routing
  • Geo Routing
  • Call Queues
  • Post Call Agent Survey
  • Hold Patterns (Music,Voiceover, etc.)
  • Auto Dialer
  • Call Tracking Reports By Advertisement Source
  • Calls By Keyword, Ad Group, Or Campaign
  • Call Center Reports
  • ROI Reporting
  • Call Notifications
  • Agency Reporting
  • Real-time Agent Dashboard
  • Custom Fields
  • Google Analytics Integration
  • Google AdWords Integration
  • WordPress Integration
  • Zapier Integration
  • Kissmetrics Integration
  • Optimizely Integration
  • HubSpot Integration
  • Salesforce Integration
  • Stripe Integration
  • CAKE Integration
  • Marin Integration
  • Marketo Integration
  • Kenshoo Integration
  • Unbounce Integration
  • Bizible Integration
  • Maxymiser Integration
  • Aquisio Integration
  • Live Listen – $ 0.00
  • Call Insights Premium Caller ID – $ 0.12
  • Spam Detective – $ 0.01
  • Transcriptions With Keyword Spotting – $ 0.05
  • Call Encryption – $ 0.005
  • Agency White Labeling – $99 one time setup and $49 Per Month
  • FormReactor Embeddable Forms
  • Forms Trigger Phone Calls And Notifications
  • Receive/Send Text Messages/Multimedia
  • Text Notifications
  • Schedule Bulk Text Messaging

CallTrackingMetrics Elite Plan

  • Customized For High Volume Customers
  • Contact CTM Sales For Pricing Details
  • Unlimited Users
  • Various User Access Levels
  • API Access
  • Agency Account Structures
  • Local & Toll Free Tracking Numbers in 40 Countries
  • Record Calls
  • Port Numbers (USA/CA Only)
  • Track Online Or Offline Advertising Channels
  • Calls Matched to Website Visitor And Ad Click
  • Call Whispers
  • Geo Contact
  • Forward Calls To Landline. Mobile, Or Softphone
  • Route Calls By Schedule
  • Route Calls By IVR
  • Virtual Voicemail Boxes
  • Conference Calls
  • Score, Convert, and Tag Calls
  • Call Scripts
  • Softphone
  • Smart Routing
  • Geo Routing
  • Call Queues
  • Post Call Agent Survey
  • Hold Patterns (Music,Voiceover, etc.)
  • Auto Dialer
  • Call Tracking Reports By Advertisement Source
  • Calls By Keyword, Ad Group, Or Campaign
  • Call Center Reports
  • ROI Reporting
  • Call Notifications
  • Agency Reporting
  • Real-time Agent Dashboard
  • Custom Fields
  • Google Analytics Integration
  • Google AdWords Integration
  • WordPress Integration
  • Zapier Integration
  • Kissmetrics Integration
  • Optimizely Integration
  • HubSpot Integration
  • Salesforce Integration
  • Stripe Integration
  • CAKE Integration
  • Marin Integration
  • Marketo Integration
  • Kenshoo Integration
  • Unbounce Integration
  • Bizible Integration
  • Maxymiser Integration
  • Aquisio Integration
  • Live Listen – customized
  • Call Insights Premium Caller ID – customized
  • Spam Detective – customized
  • Transcriptions With Keyword Spotting – customized
  • Call Encryption – customized
  • Agency White Labeling – customized
  • FormReactor Embeddable Forms
  • Forms Trigger Phone Calls And Notifications
  • Receive/Send Text Messages/Multimedia
  • Text Notifications
  • Schedule Bulk Text Messaging

Free Plan

  • Unlimited number of agents
  • Unlimited chat conversations
  • Custom chat box design
  • Automatic messages
  • 14-day chat history

Standard Plan – $10/agent/month (save 20% on annual billing)

  • All features of Free Plan
  • Unlimited chat history
  • Visitor recording
  • Limited access for agents
  • Google Analytics connection
  • API

Pro Plan – $23.75/agent/month (save 20% on annual billing)

  • All features of Standard Plan
  • Statistics
  • Groups of agents
  • High load dashboard
Contact Phone

Contact Phone

+1 800 577 1872
Popular Customers

Popular Customers

ACADIA Healthcare, SearchKings, Morgan&Morgan Microsoft, Skoda, SkyPicker, Conrad
Features

Features

CallTrackingMetrics FEATURES

  • Conversation Analytics
  • Keyword Spotting
  • Marketing Call Tracking
  • Geo Contact
  • Call Management
  • Smart Routing
  • Call Center
  • Call Security

Smartsupp FEATURES

Core Features
  • Agent rating
  • Android app
  • Automatic messages
  • Block visitor
  • Chat transcripts
  • Chat transfer between agents
  • CMS plugins (Wordpress, Prestashop and more)
  • Data security (SSL encryption)
  • Desktop app
  • Email notifications
  • iPhone/iPad app
  • Personal shortcuts
  • Sound and visual notifications
  • Visitor notes
  • Visitor overview
  • Web dashboard
  • Windows Phone app
Premium Features
  • API
  • Chat conversation history
  • Custom integration with 3rd party systems
  • Groups of agents
  • Integration with help desk or CRM
  • Limited access for agents
  • Office hours
  • Team shortcuts
Company Email

Company Email

info@calltrackingmetrics.com info@smartsupp.com
Support Types

Support Types

Live Support
Ticket
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Compare Products

Compare Products

Compare with Parseur
Compare with MyOwnConference
Compare with Vonage
Compare with Ytel
Compare with Softros LAN Messenger
Compare with Thexyz Webmail
Compare with Cugic Live Chat
Compare with Zoho Chat
Compare with Knovio
Compare with Cayzu
Compare with Zailab
Compare with NinjaRMM
Compare with Zendesk
Compare with IdeaScale
Compare with KnowledgeOwl
Compare with CoreSystems
Compare with nanoRep
Compare with Zoho SalesIQ
Compare with Hiver
Compare with Gigya
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

No Customer Support Software will manate to cover all the needs of a company. Even though main functionalities of Smartsupp and CallTrackingMetrics are obviously a priority you should also thoroughly examine the integrations offered by a given product. In many cases your team will already be using other types of B2B software in your company and it’s definitely more beneficial to choose solutions that integrate well with one another. With that approach you can ensure a reliable transfer of data between your teams and services, which can considerably reduce time spent on migrating between one product and the other.