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Compare Smartsupp vs Balto

What is better Smartsupp or Balto? When you compare Smartsupp and Balto, it is simple to see which Customer Support Software product is the better alternative. This guarantees that your enterprise can get the most productive and efficient software. You can study the specifics, like available tools, pricing, plans offered by each vendor, offer terms, and many more

We also let you check their total scores to know which one looks to be more beneficial for your firm. Smartsupp has 8.6 points for overall quality and 100% rating for user satisfaction; while Balto has 8.0 points for overall quality and 93% for user satisfaction. Similarly, you can also find out which software company is more dependable by sending an email request to both vendors and see which vendor replies faster.

We realize that not all people have enough time to try out a large number of various products, so we prepared a list of recommendations that you may find useful. Our top selections for the Live Chat Software category are: Freshchat, Zendesk, LiveAgent.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.6

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $8

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Core Features

  • Agent rating
  • Android app
  • Automatic messages
  • Block visitor
  • Chat transcripts
  • Chat transfer between agents
  • CMS plugins (Wordpress, Prestashop and more)
  • Data security (SSL encryption)
  • Desktop app
  • Email notifications
  • iPhone/iPad app
  • Personal shortcuts
  • Sound and visual notifications
  • Visitor notes
  • Visitor overview
  • Web dashboard
  • Windows Phone app

Premium Features

  • API
  • Chat conversation history
  • Custom integration with 3rd party systems
  • Groups of agents
  • Integration with help desk or CRM
  • Limited access for agents
  • Office hours
  • Team shortcuts

Pricing Info

Free Plan

  • Unlimited number of agents
  • Unlimited chat conversations
  • Custom chat box design
  • Automatic messages
  • 14-day chat history

Standard Plan – $10/agent/month (save 20% on annual billing)

  • All features of Free Plan
  • Unlimited chat history
  • Visitor recording
  • Limited access for agents
  • Google Analytics connection
  • API

Pro Plan – $23.75/agent/month (save 20% on annual billing)

  • All features of Standard Plan
  • Statistics
  • Groups of agents
  • High load dashboard

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Microsoft, Skoda, SkyPicker, Conrad

Integrations

Smartsupp offers an API and integrates with the following popular platforms:

  • Logicbox
  • Webnode
  • WordPress
  • Opencart
  • PrestaShop
  • ePages
  • Magento
  • Shopify
  • SEOshop
  • Jimdo

and more.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Smartsupp is a live chat software that helps companies to improve sales conversions and understand customer behavior.

Company Email

info@smartsupp.com

Contact No.

Company's Address

Smartsupp
Milady Horakove 13
602 00 Brno
Czech Republic (European Union)

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 93%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Objection Handling
  • Pain and Interest Signals
  • Soft Skills
  • Automatic De-escalation
  • Instant Knowledgebase Information Access
  • 100% AI Call Monitoring
  • Conversation Milestones and Alerts
  • Threat or Combative Language Detection
  • False Statement Detection
  • Disclaimer Monitoring
  • Script Deviation Monitoring

Pricing Info

Contact Balto for information on their basic and enterprise pricing packages. You can sign up for a demo to see if the software is a perfect fit for your business.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

CaCI, Tate and Kirlin, Midwest Recovery

Integrations

Balto integrates with the following business systems and applications:

  • Five9
  • Livevox
  • TCN
  • RingCentral
  • Avaya
  • NICE inContact
  • Outreach
  • Hubspot
  • Zultys
  • 3CX
  • Vocalcom

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Balto is a call center management suite powered by artificial intelligence to improve call results and leverage customer support quality.

Company Email

sales@baltosoftware.com

Contact No.

Company's Address

Balto Software Inc.
911 Washington Ave #713
St. Louis, MO 63101
United States

Popular Alternatives

Product Name
Score

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.6

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Chat triggers
  • Pre-chat & Offline forms
  • Visitor list
  • Chat ratings
  • Chatbots
  • Chat Analytics and Reports
  • Conversion tracking
  • Chat badge
  • Web and mobile chat SDK
  • Chat routing and tags
  • Multi-profile linking
  • Mobile optimized widget
  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not include the cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multi-brand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1-hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Integrations

Zendesk integrates with several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

One of the leading live chat apps trusted by over 40,000 organizations worldwide. It provides a complete suite of chat, call center, and knowledgebase modules. With all of these features, it is easy for representatives to engage with and prioritize high-value leads. It also comes with Zendesk Message, a unique tool to help you engage with clients on social media platforms.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

Product Comparisons

Name
Comparision

Popular Alternatives

Product Name
Score

When you pick a product that you believe will work best for your team you shouldn’t just focus on what experts have to say about it. Very often individual experience with the solution may change, depending on specific goals and requirements. This is why in our reviews we also give our User Satisfaction Rating for each software to give you a reliable impression of how actual users of Smartsupp and Balto evaluate their contact with the solution. Our algorithm is built around detailed analysis of product appearances on other websites, social media as well as blogs, so you are going to obtain a comprehensive and credible overview of what other customers think about each solution. In this example Smartsupp has a total satisfaction rating at 100% while for Balto 93% of people claim they had an enjoyable experience with it.

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