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Compare Smaply vs. Totango

Today’s businesses need the top Customer Experience Management Software product to stay competitive. On this page we help you with buying the best tool, by allowing you to assess Smaply and Totango down to the very details of their individual features. You may also check our total scoring values, which rate the software general quality and performance. Smaply got a 7.7 score, while Totango has a score of 8.8. Likewise, it is possible to compare their general user satisfaction rating: 100% (Smaply) against 90% (Totango). Don’t forget to opt for the software that best matches your most crucial issues, not the solution with the most robust features. We realize that not all businesses have enough time to test a large number of different products, so we came up with a list of recommendations that you may find useful. Our top choices for the Customer Experience Management Software category are: Yotpo, Contactually, Qualtrics CX.
Product

Smaply

VS

Totango

VS

Smaply screenshot Totango screenshot
Pricing Page

Score

Our Score

7.7 ?

Our Score

8.8 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

90% ?

Price

Price

$28

by quote

Pricing Type

Pricing Type

Monthly payment | Quote-based Quote-based
Complete Review

Complete Review

General Info

General Info

See customer engagement and experiences in visually appealing maps and graphs.
Totango offers a clear view of engagement across multiple customer portfolios and segments.
Quick Links
Available Languages

Available Languages

English English
Available Features

Available Features

Smaply FEATURES

  • Persona Editor
  • Journey Map Editor
  • Stakeholder Map Editor
  • Multiple users
  • PDF export
  • PowerPoint integration
  • Duplication

Totango FEATURES

  • Early warning systems
  • Account management
  • Success plays
  • Revenue center
  • Customer success campaigns
  • Customer segmentation
  • Activity streams
  • Conversion streams
  • Engagement score
  • Drill down to accounts
  • Cohort tables
  • Export
  • Dynamic filter
Supported Integrations

Supported Integrations

Smaply can integrate with PowerPoint to add visual customer experience graphs in your presentations and with Excel to import data and calculations and turn them into graphical maps.

Totango can integrate with a wide range of third-party CRM and helpdesk apps. You can also add your custom solution via API.

  • Zendesk Helpdesk
  • Freshdesk
  • Desk.com
  • Salesforce
  • GoodData
  • CSV files
Support Types

Support Types

Ticket
Phone Live Support
Ticket
Pricing Page

Pricing Page

Learn more about Smaply pricing Learn more about Totango pricing
Client Types

Client Types

Small Business | Large Enterprises | Medium Business | Freelancers Large Enterprises | Medium Business
OS Supported

OS Supported

Windows
Linux
Mac
Web-based
Windows
Linux
iPhone/iPad
Mac
Web-based
Vendor's Address

Vendor's Address

Company Address: Fallmerayerstr. 12
6020 Innsbruck
Austria
1200 Park Place, Suite 200
San Mateo, CA 94403
USA
Phone No.

Phone No.

+1-800-634-1990
Contact Email

Contact Email

mail@smaply.com hi@totango.com
Cost Details

Cost Details

Smaply is available in three monthly plans, plus a by-quote enterprise pricing plan. Here are the details:

Starter – $28 per month

  • 1 user only
  • single-user license
  • No additional users
  • Includes 3 projects

Regular – $56 per month

  • 3 users only
  • Multi-user license
  • $11/month per additional user
  • Unlimited projects
  • Export to Powerpoint, Excel
  • Read-only sharing for journey maps

Business – $112 per month

  • 3 users only
  • Multi-user license
  • $28/month per additional user
  • Unlimited projects
  • Export to Powerpoint, Excel
  • Read-only sharing for journey maps
  • Branded exports
  • Exclusive storyboard images

Enterprise  – by quote

  • Optional white labelling
  • Optional online trainings
  • Dedicated account manager
  • Minimum 10 users

Totango’s enterprise pricing is offered by quote only. The vendor will try to come up with a plan that fits your needs and budget. To request for a customized plan reach out to the vendor directly.

Popular Customers

Popular Customers

Pandora, AutoDesk, Zoom
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Both Smaply and Totango were reviewed by a panel of independent SaaS experts who conducted a detailed analysis of all core elements of every app. Their ultimate score was prepared using our unique SmartScore algorithm that gives a separate partial score to every element like: main features, customer support, mobile device support, security, user satisfaction and market presence. We are aware that useful features are not the only factor essential to a business so we do our best to pay attention to all facets of a product before giving it a final rating.