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Compare Smaply vs Totango

What is better Smaply or Totango? Today’s businesses need the top Customer Experience Management Software product to stay competitive. On this page we help you with buying the best tool, by allowing you to assess Smaply and Totango down to the very details of their individual features.

You may also check our total scoring values, which rate the software general quality and performance. Smaply got a 7.7 score, while Totango has a score of 8.8. Likewise, it is possible to compare their general user satisfaction rating: 100% (Smaply) against 90% (Totango). Don’t forget to opt for the software that best matches your most crucial issues, not the solution with the most robust features.

We did our best to prepare reviews of all popular Customer Experience Management Software services available out there, but among them these three deserved our special attention: Qualtrics CX, Yotpo, Smartlook.

NOAWARDS
YET

SmartScore™

OUR SCORE 7.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $28

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Persona Editor
  • Journey Map Editor
  • Stakeholder Map Editor
  • Multiple users
  • PDF export
  • PowerPoint integration
  • Duplication

Pricing Info

Smaply is available in three monthly plans, plus a by-quote enterprise pricing plan. Here are the details:

Starter – $28 per month

  • 1 user only
  • single-user license
  • No additional users
  • Includes 3 projects

Regular – $56 per month

  • 3 users only
  • Multi-user license
  • $11/month per additional user
  • Unlimited projects
  • Export to Powerpoint, Excel
  • Read-only sharing for journey maps

Business – $112 per month

  • 3 users only
  • Multi-user license
  • $28/month per additional user
  • Unlimited projects
  • Export to Powerpoint, Excel
  • Read-only sharing for journey maps
  • Branded exports
  • Exclusive storyboard images

Enterprise  – by quote

  • Optional white labelling
  • Optional online trainings
  • Dedicated account manager
  • Minimum 10 users

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Smaply can integrate with PowerPoint to add visual customer experience graphs in your presentations and with Excel to import data and calculations and turn them into graphical maps.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

See customer engagement and experiences in visually appealing maps and graphs.

Company Email

mail@smaply.com

Contact No.

Company's Address

Company Address: Fallmerayerstr. 12
6020 Innsbruck
Austria

NOAWARDS
YET

SmartScore™

OUR SCORE 8.8

User Satisfaction

CUSTOMER EXPERIENCE 90%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Early warning systems
  • Account management
  • Success plays
  • Revenue center
  • Customer success campaigns
  • Customer segmentation
  • Activity streams
  • Conversion streams
  • Engagement score
  • Drill down to accounts
  • Cohort tables
  • Export
  • Dynamic filter

Pricing Info

Totango’s enterprise pricing is offered by quote only. The vendor will try to come up with a plan that fits your needs and budget. To request for a customized plan reach out to the vendor directly.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Pandora, AutoDesk, Zoom

Integrations

Totango can integrate with a wide range of third-party CRM and helpdesk apps. You can also add your custom solution via API.

  • Zendesk Helpdesk
  • Freshdesk
  • Desk.com
  • Salesforce
  • GoodData
  • CSV files

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Totango offers a clear view of engagement across multiple customer portfolios and segments.

Company Email

hi@totango.com

Contact No.

Company's Address

1200 Park Place, Suite 200
San Mateo, CA 94403
USA

Qualtrics CX

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Feedback
  • Customized Dashboard
  • Role-Based Dashboard
  • Closed-Loop Follow Up
  • Surveys
  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Customer Effort Score (CES)
  • 100+ Question Types
  • Open Text Response
  • Open API
  • Dashboard Hierarchy
  • Ticketing
  • Technology-Supported Workflows
  • Automated Respondent Management
  • Statistical Analysis
  • Text Analysis
  • Key Driver Analysis
  • Predictive Analytics
  • Machine Learning

Pricing Info

The pricing information of Qualtrics Customer Experience is only available on a quote request.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Yamaha, Allianz, jetBlue

Integrations

Qualtrics Customer Experience has an open API where you can transfer data back and forth between Qualtrics and external systems. Qualtrics’ professional services team can also engineer custom integration for other vendors. As for its built-in integrations, it connects with the following applications:

  • Salesforce
  • Tableau
  • Marketo
  • Workday
  • Slack
  • Adobe Analytics

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Qualtrics Customer Experience is a powerful customer experience management platform for collecting customer feedback and improving overall customer journey.

Company Email

support@qualtrics.com

Contact No.

Company's Address

2250 N. University Pkwy,
48-C, Provo, 84604
USA

Both Smaply and Totango were reviewed by a panel of independent SaaS experts who conducted a detailed analysis of all core elements of every app. Their ultimate score was prepared using our unique SmartScore algorithm that gives a separate partial score to every element like: main features, customer support, mobile device support, security, user satisfaction and market presence. We are aware that useful features are not the only factor essential to a business so we do our best to pay attention to all facets of a product before giving it a final rating.

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