Compare Slack vs. LiveChat

If you’re having a hard time deciding on the best Communications Software product for your situation, it’s a good idea to compare and contrast the available software and determine which tool offers more advantages. For instance, here you can assess Slack (overall score: 8.7; user rating: 96%) vs. LiveChat (overall score: 8.1; user rating: 96%) for their overall performance. You can even see which one provides more functions that you need or which has more flexible pricing plans for your current budget constraints. Having a clear table to match their features will significantly boost the chances of finding the right product for your company. Take a closer look at other areas of the software like if it’s easy to use, flexibility, scalability, and pricing options. People who don't have much time or would like to get a Communications Software advice from our team might want to examine these top choices for the current year: 8×8 VoIP Phone Service, RingCentral, Slack.
Comparison

Slack

VS

LiveChat

VS

Slack screenshot LiveChat screenshot
Pricing Page

Score

Our Score

9.3 ?

Our Score

8.1 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

96% ?

Client Satisfaction

96% ?

Price

Price

$6.67

$16

Pricing Type

Pricing Type

Free | Monthly payment | Annual Subscription Monthly payment | Annual Subscription
Detailed Review

Detailed Review

Product Info

Product Info

Slack is a messaging app that brings all your communication together in one place. It offers real-time messaging, archiving and search for modern teams.
LiveChat is a fast and intuitive software app that does the heavy lifting which email and phone cannot handle.
Easy Links
Features

Features

Slack FEATURES

  • Built-in internal and external sharing option
  • Configurable notifications for desktop, mobile push and email
  • Create open channels
  • Desktop and mobile messaging, file sharing and notifications
  • Flexible file browsing
  • Flexible notifications
  • Integrates with dozens of services
  • Integrations with Google Docs and Dropbox
  • Mobile native
  • Native apps for iOS and Android
  • Powerful search and archiving
  • Read-state synchronization
  • Search conversations and individual messages
  • Search inside Word docs, Google Docs, Photoshop files, PDFs
  • Snippets: for capturing blocks of raw text, log files, code
  • Support for both Google and Apple emoji styles
  • Support for private groups and 1:1 direct messaging
  • Sync with desktop, iPhone/iPad or Android device
  • Two built-in native file types
  • Webhooks and an open API

LiveChat FEATURES

Agent application
  • Supervise chats
  • Request and manage a customer’s desktop using Remote Desktop functionality
  • Proactively engage your customers to chat
  • Whisper to other helpdesk team agents and help with sales process
  • Browse chat history with a particular customer
  • Transfer customers to another agent
  • Organize conferences and invite available agents to chat
  • Get notifications about chats and conferences
  • See customers’ details, including page and geolocalization
  • Talk with unlimited customers in real time at the same time
  • Enable customers queue and begin chats with specific clients
  • Spell check in real-time using suggestions and custom dictionaries support
Customer web application
  • Chat with your desktop browser or even a mobile device
  • Know when a team agent replies
  • Get a callback from an agent
  • Print the web chat log
  • Send the web chat log to e-mail address
  • Save the web chat log to local drive
  • Assess a team agent’s service and fill the Post-chat Survey
  • Be notified when an agent replies
Website monitoring
  • Monitor visitors in real-time
  • See visitors’ status:
  • Analyze referrers: web pages where your customers came from
  • Monitor keywords visitors entered in the search engines
  • Monitor users’ visit history
  • Check customer’s browser, language, among others
  • Check notifications about new visitors
  • Install monitoring code
Customization
  • Choose from the Chat Window templates
  • Brand chat window with company logo
  • Access to custom color themes generator
  • Upload customized Chat Buttons, Standard Invitations and Personal Invitations graphics
  • Customize Pre-chat Surveys, Post-chat Surveys and Offline Message forms
  • Share common Canned Responses, URL Addresses and Aliases
  • Integrate the LiveChat software with your existing CRM system
Statistics & Analytics
  • Pre-Chat and Post-Chat Surveys
  • Agents’ availability
  • Average Talk Time, Invites and Chats Traffic Density
  • Average Speed of Answer, Average Queue Waiting time
  • Google Analytics integration
Customer Support

Customer Support

Phone
Ticket
Phone Live Support
Ticket Training
Pricing Info

Pricing Info

Slack offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and select your plan:

Free – No limits on time or users

  • Searchable message archives, up to 10k of your team’s most recent messages
  • 10 apps or service integrations
  • Native apps for iOS, Android, Mac & Windows Desktop
  • Two-person voice and video calls
  • 5GB total file storage for the team
  • Two-factor authentication

Standard – $6.67 per user/month billed annually ($8 billed monthly)

  • All features from the Free plan
  • Unlimited searchable message archives
  • Unlimited apps and service integrations
  • Custom retention policies for messages and files
  • Guest access
  • Priority support
  • OAuth via Google
  • Mandatory two-factor authentication
  • Custom User Groups to reach a team or department
  • Group voice and video calls
  • 10GB file storage per team member

Plus – $12.50 per user/month billed annually ($15 billed monthly)

  • All features from the Standard plan
  • SAML-based single sign-on (SSO)
  • Compliance Exports of all messages
  • 99.99% Guaranteed Uptime SLA
  • 24/7 Support with 4-hour response time
  • User provisioning and deprovisioning
  • Real-time Active Directory sync with OneLogin, Okta, Centrify, and Ping Identity
  • 20GB file storage per team member

Enterprise – By quote

  • Fully searchable archive with unlimited messages
  • Unlimited external integrations
  • Free native apps for iOS, Android & Mac Desktop
  • Detailed usage statistics, reporting & analysis
  • Custom message retention policies
  • Guest access
  • Priority support

LiveChat offers the following SMB and enterprise pricing packages for users to choose from.  A 30-day free trial is also available.  Give the details a look, and select the best plan for your business.

Starter Plan: $16 per seat/month billed annually (or $19 billed monthly)

Ideal for small office/home office

  • 60-day chat history
  • Unlimited agent accounts
  • Basic chat customization
  • Ticketing system
  • Data security

Team Plan: $33 per seat/month billed annually (or $39 billed monthly)

Ideal for full-time support team

  • Unlimited chat history
  • Unlimited agent accounts
  • Full chat customization
  • Ticketing system
  • Data security
  • Basic reporting
  • Agent groups
  • Multiple brandings

Business Plan: $50 per seat/month billed annually (or $59 billed monthly)

Ideal for customer service department

  • Unlimited chat history
  • Unlimited agent accounts
  • Full chat customization
  • Ticketing system
  • Data security
  • Advanced reporting
  • Agent groups
  • Multiple brandings
  • Staffing prediction
  • Work scheduler

Enterprise Plan: $149 per seat/month billed only annually

Ideal for Fortune 500 companies

  • Unlimited chat history
  • Unlimited agent accounts
  • Full chat customization
  • Ticketing system
  • Data security
  • Advanced reporting
  • Agent groups
  • Multiple brandings
  • Staffing prediction
  • Work scheduler
  • Dedicated acc. manager
  • Product training
  • Software engineer support
  • Security assistance
  • Single Sign-On (SSO)
OS Supported

OS Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Available Integrations

Available Integrations

Slack integrates messages from external systems used by teams (including services such as Twitter, Google Docs/Drive, Dropbox, Zendesk, GitHub, MailChimp and dozens more) to create one place where everything comes together with one search box across all these tools. A full list of integrations can be found on Slack’s website.

It is possible to connect your favorite tools to LiveChat using integrations. This opens up a ton of new possibilities. For example, you can save leads in your Salesforce directly from chat or get more newsletter subscribers for your MailChimp mailing lists from the pre-chat survey. Some integrations allow the use of certain tools or services straight from the LiveChat app.

Some of the integrations supported by LiveChat are listed below:

  • 1&1
  • 3dcart
  • ActiveCampaign
  • AmeriCommerce
  • AmoCRM
  • Bigcommerce
  • Campaign Monitor
  • CoreCommerce
  • SalesForce Desk
  • Dropbox
  • Drupal
  • Ekmpowershop.com
  • Facebook
  • Firefly
  • FreshBooks
  • FullContact
  • GetResponse
  • Google Adwords
  • Google Analytics
  • Google Tag Manager
  • HelpIQ
  • Highrise
  • iContact
  • Join.me
  • Joomla!
  • LogMeIn Rescue
  • Magento
  • MailChimp
  • OmniStar
  • PrestaShop
  • Salesforce
  • Segment.io
  • Shopify
  • SugarCRM
  • Talkdesk
  • TeamViewer
  • Volusion
  • WHMCS
  • WordPress
  • X-Cart
  • Zen Cart
  • Zendesk
  • Zapier
Company's Address

Company's Address

680 Folsom St #145
San Francisco, CA 94107
USA
405 North Street
Chapel Hill, NC 27514
United States of America
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Pricing Page

Pricing Page

Learn more about Slack pricing Learn more about LiveChat pricing
Phone No.

Phone No.

+1-415-805-8989 1 (919) 636-4677
Available Languages

Available Languages

English English
Prominent Customers

Prominent Customers

Dow Jones, eBay, NBCUniversal, The Wall Street Journal Checkin London, ThinkForex, Logical Position, Bank of American Fort, Webitecture, Ruland Homes
Contact Email

Contact Email

pr@slack.com support@livechatinc.com
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QUICK LINKS

QUICK LINKS

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If you are still having doubts about which software will work best in your case it may be a sensible idea to take a look at each service’s social metrics. These metrics are quite often a way to see how popular every solution is and how extensive is its online presence. For instance, in case of Facebook Slack has 7842 likes on their official profile while LiveChat profile is liked by 13622 people.