Compare Slack vs. LiveChatIf you’re having a hard time deciding on the best Communications Software product for your situation, it’s a good idea to compare and contrast the available software and determine which tool offers more advantages. For instance, here you can assess Slack (overall score: 8.7; user rating: 96%) vs. LiveChat (overall score: 8.1; user rating: 96%) for their overall performance. You can even see which one provides more functions that you need or which has more flexible pricing plans for your current budget constraints. Having a clear table to match their features will significantly boost the chances of finding the right product for your company. Take a closer look at other areas of the software like if it’s easy to use, flexibility, scalability, and pricing options. Users who want to save some time or want a Communications Software suggestion from our team might want to take a look at these top choices for this year: RingCentral, 8×8 VoIP Phone Service, Slack.
|Free | Monthly payment | Annual Subscription||Monthly payment | Annual Subscription|
Slack is a messaging app that brings all your communication together in one place. It offers real-time messaging, archiving and search for modern teams.
Full-features live chat and help desk solution for customer service and support.
Slack offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and select your plan:
Free – No limits on time or users
Standard – $6.67 per user/month billed annually ($8 billed monthly)
Plus – $12.50 per user/month billed annually ($15 billed monthly)
Enterprise – By quote
LiveChat offers the following SMB and enterprise pricing packages for users to choose from. A 30-day free trial is also available. Give the details a look, and select the best plan for your business.
Starter Plan: $16 per seat/month billed annually (or $19 billed monthly)
Ideal for small office/home office
Team Plan: $33 per seat/month billed annually (or $39 billed monthly)
Ideal for full-time support team
Business Plan: $50 per seat/month billed annually (or $59 billed monthly)
Ideal for customer service department
Enterprise Plan: $149 per seat/month billed only annually
Ideal for Fortune 500 companies
Slack integrates messages from external systems used by teams (including services such as Twitter, Google Docs/Drive, Dropbox, Zendesk, GitHub, MailChimp and dozens more) to create one place where everything comes together with one search box across all these tools. A full list of integrations can be found on Slack’s website.
It is possible to connect your favorite tools to LiveChat using integrations. This opens up a ton of new possibilities. For example, you can save leads in your Salesforce directly from chat or get more newsletter subscribers for your MailChimp mailing lists from the pre-chat survey. Some integrations allow the use of certain tools or services straight from the LiveChat app.
Some of the integrations supported by LiveChat are listed below:
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|Types of Customers|
Types of Customers
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business|
|Learn more about Slack pricing||Learn more about LiveChat pricing|
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If you are still having doubts about which software will work best in your case it may be a sensible idea to take a look at each service’s social metrics. These metrics are quite often a way to see how popular every solution is and how extensive is its online presence. For instance, in case of Facebook Slack has 7842 likes on their official profile while LiveChat profile is liked by 13622 people.