Compare Slack vs. inContactIf you want a reliable Communications Software product for your enterprise you must make time to assess a wide range of solutions. It doesn’t have to be complex, and can be as quick as matching their traits in a table like the one below. You will also get a good idea how each product performs. As an example, on this page you can see Slack’s overall score of 9.3 and compare it against inContact’s score of 8.2; or Slack’s user satisfaction level at 96% versus inContact’s 91% satisfaction score. The comparison will allow you to identify the pros and cons of each service, and make up your mind on which one fits you requirements better. Beyond the robust features, the software which is simple and intuitive is always the better product. We are aware that not all companies have enough time to test dozens of various solutions, so we came up with a list of recommendations that you may find useful. Our top selections for the Communications Software category are: Slack, RingCentral, 8×8 VoIP Phone Service.
|Free | Monthly payment | Annual Subscription||Quote-based|
Slack is a messaging app that brings all your communication together in one place. It offers real-time messaging, archiving and search for modern teams.
InContact offers innovative call center technology and capabilities of providing contact center service
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business|
| 680 Folsom St #145|
San Francisco, CA 94107
| 7730 South Union Park Avenue, Suite 500|
Salt Lake City, UT 84047
|Learn more about Slack pricing||Learn more about inContact pricing|
Slack offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and select your plan:
Free – No limits on time or users
Standard – $6.67 per user/month billed annually ($8 billed monthly)
Plus – $12.50 per user/month billed annually ($15 billed monthly)
Enterprise – By quote
Get in touch with iContact directly to discuss pricing details.
|Dow Jones, eBay, NBCUniversal, The Wall Street Journal||Activision, Frontline Call Center, Schumacher Group|
Slack integrates messages from external systems used by teams (including services such as Twitter, Google Docs/Drive, Dropbox, Zendesk, GitHub, MailChimp and dozens more) to create one place where everything comes together with one search box across all these tools. A full list of integrations can be found on Slack’s website.
inContact supports integrations with the following business systems and applications:
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If you research different Communications Software solutions you shouldn’t only analyze their list of features and provided pricing plans. Consider that the app should be meeting your standards and business so the more flexible their offer the better. Check what platforms are supported by Slack and inContact and make sure you will obtain mobile support for whichever devices you use in your company. It may also be a good idea to learn which languages and countries are supported, as this may be a key element for many businesses.