Compare Slack vs. inContact

If you want a reliable Communications Software product for your enterprise you must make time to assess a wide range of solutions. It doesn’t have to be complex, and can be as quick as matching their traits in a table like the one below. You will also get a good idea how each product performs. As an example, on this page you can see Slack’s overall score of 9.3 and compare it against inContact’s score of 8.2; or Slack’s user satisfaction level at 96% versus inContact’s 91% satisfaction score. The comparison will allow you to identify the pros and cons of each service, and make up your mind on which one fits you requirements better. Beyond the robust features, the software which is simple and intuitive is always the better product. We are aware that not all companies have enough time to test dozens of various solutions, so we came up with a list of recommendations that you may find useful. Our top selections for the Communications Software category are: Slack, RingCentral, 8×8 VoIP Phone Service.
Software

Slack

VS

inContact

VS

Slack screenshot inContact screenshot
Pricing Details

Score

Our Score

9.3 ?

Our Score

8.2 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

96% ?

Client Satisfaction

91% ?

Pricing

Pricing

$6.67

by quote

Pricing Model

Pricing Model

Free | Monthly payment | Annual Subscription Quote-based
Detailed Review

Detailed Review

Overview

Overview

Slack is a messaging app that brings all your communication together in one place. It offers real-time messaging, archiving and search for modern teams.
InContact offers innovative call center technology and capabilities of providing contact center service
Useful Links
Phone Number

Phone Number

+1-415-805-8989 1.866.965.7227
Available Languages

Available Languages

English English
Client Types

Client Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Company's Address

Company's Address

680 Folsom St #145
San Francisco, CA 94107
USA
7730 South Union Park Avenue, Suite 500
Salt Lake City, UT 84047
Vendor Email

Vendor Email

pr@slack.com
Pricing Details

Pricing Details

Learn more about Slack pricing Learn more about inContact pricing
Cost Details

Cost Details

Slack offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and select your plan:

Free – No limits on time or users

  • Searchable message archives, up to 10k of your team’s most recent messages
  • 10 apps or service integrations
  • Native apps for iOS, Android, Mac & Windows Desktop
  • Two-person voice and video calls
  • 5GB total file storage for the team
  • Two-factor authentication

Standard – $6.67 per user/month billed annually ($8 billed monthly)

  • All features from the Free plan
  • Unlimited searchable message archives
  • Unlimited apps and service integrations
  • Custom retention policies for messages and files
  • Guest access
  • Priority support
  • OAuth via Google
  • Mandatory two-factor authentication
  • Custom User Groups to reach a team or department
  • Group voice and video calls
  • 10GB file storage per team member

Plus – $12.50 per user/month billed annually ($15 billed monthly)

  • All features from the Standard plan
  • SAML-based single sign-on (SSO)
  • Compliance Exports of all messages
  • 99.99% Guaranteed Uptime SLA
  • 24/7 Support with 4-hour response time
  • User provisioning and deprovisioning
  • Real-time Active Directory sync with OneLogin, Okta, Centrify, and Ping Identity
  • 20GB file storage per team member

Enterprise – By quote

  • Fully searchable archive with unlimited messages
  • Unlimited external integrations
  • Free native apps for iOS, Android & Mac Desktop
  • Detailed usage statistics, reporting & analysis
  • Custom message retention policies
  • Guest access
  • Priority support

Get in touch with iContact directly to discuss pricing details.

Popular Clients

Popular Clients

Dow Jones, eBay, NBCUniversal, The Wall Street Journal Activision, Frontline Call Center, Schumacher Group
Support Types

Support Types

Phone
Ticket
Phone Live Support
Ticket Training
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Web-based
iPhone/iPad
Web-based
Features

Features

Slack FEATURES

  • Built-in internal and external sharing option
  • Configurable notifications for desktop, mobile push and email
  • Create open channels
  • Desktop and mobile messaging, file sharing and notifications
  • Flexible file browsing
  • Flexible notifications
  • Integrates with dozens of services
  • Integrations with Google Docs and Dropbox
  • Mobile native
  • Native apps for iOS and Android
  • Powerful search and archiving
  • Read-state synchronization
  • Search conversations and individual messages
  • Search inside Word docs, Google Docs, Photoshop files, PDFs
  • Snippets: for capturing blocks of raw text, log files, code
  • Support for both Google and Apple emoji styles
  • Support for private groups and 1:1 direct messaging
  • Sync with desktop, iPhone/iPad or Android device
  • Two built-in native file types
  • Webhooks and an open API

inContact FEATURES

  • Automatic Call Distributor (ACD)
  • Interactive Voice Response (IVR)
  • Workforce Optimization (WFO)
  • Workforce Management (WFM)
  • Cloud Contact Center Platform
  • ECHO Customer Survey
  • Call Center Software
Available Integrations

Available Integrations

Slack integrates messages from external systems used by teams (including services such as Twitter, Google Docs/Drive, Dropbox, Zendesk, GitHub, MailChimp and dozens more) to create one place where everything comes together with one search box across all these tools. A full list of integrations can be found on Slack’s website.

inContact supports integrations with the following business systems and applications:

  • Zendesk
  • Salesforce 1 Platform
  • Firefly
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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If you research different Communications Software solutions you shouldn’t only analyze their list of features and provided pricing plans. Consider that the app should be meeting your standards and business so the more flexible their offer the better. Check what platforms are supported by Slack and inContact and make sure you will obtain mobile support for whichever devices you use in your company. It may also be a good idea to learn which languages and countries are supported, as this may be a key element for many businesses.