Compare Sharpen vs. Slaask

There is a wide range of Customer Support Software products out there these days. The best way to find out which service fits your needs best is to evaluate them side by side. As an example, here you can compare Slaask and Sharpen for their overall score (8.0 vs. 7.4, respectively) or their user satisfaction rating (100% vs. 97%, respectively). It’s also possible to examine their individual modules and pricing terms along with other useful data below. When matching products make sure to compare their related advantages and mark their differences to get a clearer picture of both deals. Similarly, bear in mind to assess other factors such as security, backup, intuitiveness, and helpdesk support. Our experts made sure to review all popular Customer Support Software solutions offered on the market, but among them these three deserved our special attention: Samanage, Freshdesk, Zendesk.
Software

Sharpen

VS

Slaask

VS

Sharpen screenshot Slaask screenshot
Pricing Page

Total Score

Our Score

7.4 ?

Our Score

8.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

97% ?

Client Satisfaction

100% ?

Cost

Cost

$20

$16.94

Pricing Model

Pricing Model

Monthly payment Monthly payment | Annual Subscription
Detailed Review

Detailed Review

Overview

Overview

Sharpen is a cloud-based contact center platform that enables customer experience teams to establish better customer relationships through industry-leading software solutions.
Slaask is a customer service app for all Slack users, it enables you to chat with your leads and customers in real time, and directly from Slack.
Useful Links
Phone Number

Phone Number

+1-855-249-3357
Company's Address

Company's Address

6311 E Westfield Blvd, Suite 200
Indianapolis, IN 46220
USA
2443 Fillmore St, # 380-7996
94115 San Francisco
USA
Available Features

Available Features

Sharpen FEATURES

  • Centralized Dashboard
  • Team visibility
  • Measurable
  • Skill-based routing
  • Automatic call distribution
  • Auto-log activity
  • Call recording
  • Call monitoring
  • No busy signal
  • Voicemail to email
  • Virtual fax
  • Dynamic capacity
  • Agent monitoring
  • Connect softphone
  • Call analytics
  • HIPAA-compliant

Slaask FEATURES

  • Visitor Identification
  • User Overview
  • File Sharing
  • Video Uploading
  • Live Chat
  • Unfurling Links
  • Centralized Database
  • Injecting Visitor Attributes to Messages
  • Adblocker Whitelisting Widget
  • Automated Interactions
  • Scheduling
  • Dedicated Messaging
  • Automated Redirection of Clients
  • Performance Analytics
  • Pre-Chat Questions
  • Text Formatting
  • Editing/Deleting Sent Text
  • Canned Responses
  • Auto-Cleaning
  • Mobile-Responsive Widget
  • Offline Mode
  • Notifications
  • Dedicated Channels for all Conversations
  • Widget Customization
  • Inquiries
  • Page Selection
  • Chart Backup
  • Emoticons & Simple Command
  • Easy Integration
  • Multilingual support
  • Set up a bot for your company
  • Screenshots
  • Chat background
  • Block a spam bot or a visitor
  • Define a max number of “concurrent chats” for each of your team member
  • Export chat transcripts
  • Display your role during the conversation
  • Know your lead/customer’s path in real time
  • Customize a notification sound on your lead/customer’s end
  • Make your chats emotional with GIFs
  • Select from docked/undocked web browser live-chat
OS Supported

OS Supported

Windows
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Cost Details

Cost Details

Sharpen offers three enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your company:

Voice Only – $20/user/month

  • UC Unified Communication
  • Extended Reach
  • Call Management
  • Advanced Features
  • Global Phone Number Availability
  • Unlimited Local and Long Distance Calling Included

Customer Care – $99/user/month

  • Connect Included
  • Direct Salesforce Integration
  • Call Queues
  • Call Flow Reporting and Analytics
  • Workflow Management
  • Skills Based Inbound Call Routing
  • Unlimited Trunks / Lines
  • Unlimited Minutes

Customer Care + Sales Accelerator – $130/user/month

  • Connect Included
  • Direct Salesforce Integration
  • Call Queues
  • Call Flow Reporting and Analytics
  • Workflow Management
  • Skills Based Inbound Call Routing
  • Unlimited Trunks / Lines
  • Unlimited Minutes

Slaask offers three different payment plans:

Starter – $16.94/month

  • Unlimited Team Members
  • Full Customization
  • Automatic Chat Dispatching
  • Real-Time Visitor Tracking
  • Elemental Analytics
  • SLA
  • 1 Widget and 1 Trigger
  • Live Chat Support
  • Slaask’s Branding
  • 60 Unique Communications

Growth – $49.94

  • Everything in Starter
  • Automated User Identification
  • 5 Widgets & 5 Triggers
  • Full Analytics (with KPI)
  • Automated Team Member Presence
  • Minimal Slaask Branding (Your branding is emphasized)
  • 24/5 Priority Support
  • 300 Unique Conversations per month

Premium – $124.94

  • Everything in Growth
  • Unlimited Widgets
  • Unlimited Sub-Teams
  • Full White-Labeling
  • 99.99% Up-Time Guaranteed
  • Avatars For Your Company’s Image
  • 24/5 Worldwide Premium Support
  • 1500 Unique Conversations per month

All prices are annual subscription prices. The company offers a free trial for every plan.

Popular Customers

Popular Customers

OnPeak, SmartIT, DHCU Community Credit Union Harvard Medical School, SIGFOX, United Nations, Universite Paris
Pricing Page

Pricing Page

Learn more about Sharpen pricing Learn more about Slaask pricing
Languages Supported

Languages Supported

English English
Integrations

Integrations

At the moment, Sharpen offers a streamlined integration with Salesforce.

Slaask integrates with the following systems and applications:

  • Slack
  • Zendesk
  • Salesforce
  • Microsoft Dynamics Crm
  • Hubspot
  • Insightly
  • Infusionsoft
  • Oracle Crm On Demand
  • Sap
  • Sugarcrm
  • Kayako
  • OsTicket
  • OTRS
  • HESK
  • Simple Ticket
  • Spiceworks
  • Request Tracker
  • Freshdesk
  • eTicket
Contact Email

Contact Email

sales@sharpencx.com
Client Types

Client Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Customer Support

Customer Support

Phone
Ticket
Phone Live Support
Ticket
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You should pay attention to the fact that while both Slaask and Sharpen may offer an excellent range of features each software could be designed for a different business size. If you are comparing features you should focus on a business type they are aimed at. Specific elements may scale up efficiently for huge enterprises but if you have a small or medium company it’s often more sensible to refrain paying for complex features that you might never actually use.