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Compare Slaask vs FixMe.IT

What is better Slaask or FixMe.IT? Choosing the right Customer Support Software for your business is hard with too much functions, options, and terms to choose from. On the other hand, using our website will help you to simplify the selection steps by getting all main apps in one place.

As an illustration, you can compare Slaask and FixMe.IT for their features and overall scores, namely, 8.0 and 8.0, respectively. Furthermore, you can compare which product has higher general user satisfaction rating: 100% (Slaask) and 100% (FixMe.IT) to find out which one is the better choice for your company. Don’t just pick the solution with the cheapest price, but the solution that gives the best value.

Our experts made sure to prepare reviews of all popular Customer Support Software solutions that you can find out there, but among them these three caught our special attention: Salesforce Essentials, Salesforce Service Cloud, Freshdesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $16.94

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Visitor Identification
  • User Overview
  • File Sharing
  • Video Uploading
  • Live Chat
  • Unfurling Links
  • Centralized Database
  • Injecting Visitor Attributes to Messages
  • Adblocker Whitelisting Widget
  • Automated Interactions
  • Scheduling
  • Dedicated Messaging
  • Automated Redirection of Clients
  • Performance Analytics
  • Pre-Chat Questions
  • Text Formatting
  • Editing/Deleting Sent Text
  • Canned Responses
  • Auto-Cleaning
  • Mobile-Responsive Widget
  • Offline Mode
  • Notifications
  • Dedicated Channels for all Conversations
  • Widget Customization
  • Inquiries
  • Page Selection
  • Chart Backup
  • Emoticons & Simple Command
  • Easy Integration
  • Multilingual support
  • Set up a bot for your company
  • Screenshots
  • Chat background
  • Block a spam bot or a visitor
  • Define a max number of “concurrent chats” for each of your team member
  • Export chat transcripts
  • Display your role during the conversation
  • Know your lead/customer’s path in real time
  • Customize a notification sound on your lead/customer’s end
  • Make your chats emotional with GIFs
  • Select from docked/undocked web browser live-chat

Pricing Info

Slaask offers three different payment plans:

Starter – $16.94/month

  • Unlimited Team Members
  • Full Customization
  • Automatic Chat Dispatching
  • Real-Time Visitor Tracking
  • Elemental Analytics
  • SLA
  • 1 Widget and 1 Trigger
  • Live Chat Support
  • Slaask’s Branding
  • 60 Unique Communications

Growth – $49.94

  • Everything in Starter
  • Automated User Identification
  • 5 Widgets & 5 Triggers
  • Full Analytics (with KPI)
  • Automated Team Member Presence
  • Minimal Slaask Branding (Your branding is emphasized)
  • 24/5 Priority Support
  • 300 Unique Conversations per month

Premium – $124.94

  • Everything in Growth
  • Unlimited Widgets
  • Unlimited Sub-Teams
  • Full White-Labeling
  • 99.99% Up-Time Guaranteed
  • Avatars For Your Company’s Image
  • 24/5 Worldwide Premium Support
  • 1500 Unique Conversations per month

All prices are annual subscription prices. The company offers a free trial for every plan.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Harvard Medical School, SIGFOX, United Nations, Universite Paris

Integrations

Slaask integrates with the following systems and applications:

  • Slack
  • Zendesk
  • Salesforce
  • Microsoft Dynamics Crm
  • Hubspot
  • Insightly
  • Infusionsoft
  • Oracle Crm On Demand
  • Sap
  • Sugarcrm
  • Kayako
  • OsTicket
  • OTRS
  • HESK
  • Simple Ticket
  • Spiceworks
  • Request Tracker
  • Freshdesk
  • eTicket

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Slaask is a customer service app for all Slack users, it enables you to chat with your leads and customers in real time, and directly from Slack.

Company Email

Contact No.

Company's Address

2443 Fillmore St, # 380-7996
94115 San Francisco
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $30

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • 2-way desktop sharing
  • Browser-based solution
  • File and clipboard transfer
  • Instant messaging chat
  • Multi-monitor support
  • Logoff/logon & switch user
  • Whiteboard tools
  • Restart in safe mode
  • Reboot & automatically reconnect
  • Perform administrative tasks

Pricing Info

  • Monthly Plan: $30
  • Annual Plan: $300

Features

  • Unlimited number of concurrent support sessions using a single seat
  • Up to 150 unattended computers per seat
  • Each seat can be used on a single computer at a given time
  • Automatically renews at the end of each purchased term

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Information not available.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Techinline FixMe.IT is a tool that enables users to instantly view, diagnose, and resolve technical issues on a remote computer without pre-installing software.

Company Email

sales@techinline.com

Contact No.

Company's Address

Techinline Limited, 5 Jupiter House, Calleva Park, Aldermaston Reading, Berkshire RG7 8NN, United Kingdom

Both Slaask and FixMe.IT were tested by a panel of independent B2B experts who prepared a thorough study of all crucial aspects of every service. Their total score was prepared using our unique SmartScore algorithm that gives an individual partial score to each component including: main features, customer support, mobile support, security, user satisfaction as well as market presence. We are aware that useful features are not the only factor crucial to a business so we make an effort to pay attention to all aspects of a service prior to giving it a final score.

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