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Compare Slaask vs Avoxi

What is better Slaask or Avoxi? A sensible way to find the right Customer Support Software product for your business is to match the solutions against each other. Here you can compare Slaask and Avoxi and see their features compared thoroughly to help you pick which one is the better product. Similarly, you can compare their overall ratings, including: overall score (Slaask: 8.0 vs.

Avoxi: 7.5) and user satisfaction (Slaask: 100% vs. Avoxi: 98%). Browse through their distinctive features and similarities and find out which one outperforms the other. Similarly imagine your company tomorrow; will your business outgrow the app in the next couple of years?

People who are pressed for time or could use a Customer Support Software recommendation from our experts may want to investigate these top choices for this year: Zendesk, Salesforce Service Cloud, Freshdesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $16.94

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Visitor Identification
  • User Overview
  • File Sharing
  • Video Uploading
  • Live Chat
  • Unfurling Links
  • Centralized Database
  • Injecting Visitor Attributes to Messages
  • Adblocker Whitelisting Widget
  • Automated Interactions
  • Scheduling
  • Dedicated Messaging
  • Automated Redirection of Clients
  • Performance Analytics
  • Pre-Chat Questions
  • Text Formatting
  • Editing/Deleting Sent Text
  • Canned Responses
  • Auto-Cleaning
  • Mobile-Responsive Widget
  • Offline Mode
  • Notifications
  • Dedicated Channels for all Conversations
  • Widget Customization
  • Inquiries
  • Page Selection
  • Chart Backup
  • Emoticons & Simple Command
  • Easy Integration
  • Multilingual support
  • Set up a bot for your company
  • Screenshots
  • Chat background
  • Block a spam bot or a visitor
  • Define a max number of “concurrent chats” for each of your team member
  • Export chat transcripts
  • Display your role during the conversation
  • Know your lead/customer’s path in real time
  • Customize a notification sound on your lead/customer’s end
  • Make your chats emotional with GIFs
  • Select from docked/undocked web browser live-chat

Pricing Info

Slaask offers three different payment plans:

Starter – $16.94/month

  • Unlimited Team Members
  • Full Customization
  • Automatic Chat Dispatching
  • Real-Time Visitor Tracking
  • Elemental Analytics
  • SLA
  • 1 Widget and 1 Trigger
  • Live Chat Support
  • Slaask’s Branding
  • 60 Unique Communications

Growth – $49.94

  • Everything in Starter
  • Automated User Identification
  • 5 Widgets & 5 Triggers
  • Full Analytics (with KPI)
  • Automated Team Member Presence
  • Minimal Slaask Branding (Your branding is emphasized)
  • 24/5 Priority Support
  • 300 Unique Conversations per month

Premium – $124.94

  • Everything in Growth
  • Unlimited Widgets
  • Unlimited Sub-Teams
  • Full White-Labeling
  • 99.99% Up-Time Guaranteed
  • Avatars For Your Company’s Image
  • 24/5 Worldwide Premium Support
  • 1500 Unique Conversations per month

All prices are annual subscription prices. The company offers a free trial for every plan.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Harvard Medical School, SIGFOX, United Nations, Universite Paris

Integrations

Slaask integrates with the following systems and applications:

  • Slack
  • Zendesk
  • Salesforce
  • Microsoft Dynamics Crm
  • Hubspot
  • Insightly
  • Infusionsoft
  • Oracle Crm On Demand
  • Sap
  • Sugarcrm
  • Kayako
  • OsTicket
  • OTRS
  • HESK
  • Simple Ticket
  • Spiceworks
  • Request Tracker
  • Freshdesk
  • eTicket

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Slaask is a customer service app for all Slack users, it enables you to chat with your leads and customers in real time, and directly from Slack.

Company Email

Contact No.

Company's Address

2443 Fillmore St, # 380-7996
94115 San Francisco
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.5

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • International Toll Free Numbers
  • Virtual Call Center Software
  • Cloud PBX
  • DID/DDI Local Numbers
  • VoIP Termination – SIP Trunking
  • VoIP Gateway Solution

Pricing Info

Pricing available by quote only. Contact Avoxi directly and request a quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Pfizer, Nexus Communications, UPS, oDesk, FireEye

Integrations

No information available.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A cloud communications provider focused on meeting the international calling needs of call centers, and global enterprises looking to project a local presence.

Company Email

sales@avoxi.com

Contact No.

Company's Address

1000 Circle 75 Pkwy
Suite 500
Atlanta, GA 30339
USA

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here.

Sprout – Free

  • Unlimited Agents
  • Email Ticketing
  • Ticket Trend Report
  • Social Ticketing
  • Knowledge Base
  • Ticket Dispatch
  • Team Collaboration
  • Call-to-ticket conversion

Blossom –  $19/agent/month or $15/agent/month/annual billing

  • All Sprout Features
  • Automation Capabilities
  • In-depth Helpdesk
  • Chats and Calls Management
  • Marketplace Apps
  • SLA Management
  • Business Hours

Garden – $35/agent/month or $29/agent/month/annual billing

  • All Blossom Features
  • Triggered Messages
  • Time Tracking
  • Call Masking
  • Session Replay
  • Multilingual Knowledge Base
  • CSAT Surveys
  • Performance Reports
  • Embedded Chat FAQs
  • IVR

Estate – $65/agent/month or $49/agent/month/annual billing

  • All Garden Features
  • Automatic Ticket Assignment
  • In-app Chat Campaigns
  • Answer Bot
  • Portal Customization
  • Custom Roles
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $125/agent/month or $109/agent/month/annual billing

  • All Estate Features
  • Skill-based Ticket Assignment
  • IP Whitelisting
  • Extendable API Rate Limit
  • Sandbox
  • Phone Calls Holiday Routing
  • HIPAA Compliance
  • Co-browsing
  • Multilingual Chat FAQs

Field Service Management – $29/field technician/month

  • Available on Estate and Forest Plans
  • Add Field Technicians
  • Service Performance tracking
  • Schedule and Appointment Management
  • 24/7 Email Support
  • 24/5 Phone Support
  • Reports

You can take advantage of Freshdesk’s omnichannel capability for a fee if you subscribe to either Garden or Estate. But you get it free with Forest.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Expert's Choice Award and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

Both Slaask and Avoxi were reviewed by a team of reliable B2B experts who prepared a detailed analysis of all crucial elements of every solution. Their ultimate rating was prepared using our unique SmartScore algorithm that gives an individual partial score to each element like: main functionalities, client support, mobile support, security, user satisfaction as well as reviews in other media. Here at FinancesOnline we realize useful features are not the only thing essential to a business so we make an effort to pay attention to all sides of a software before coming up with its final rating.

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