MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare simplyCT vs Yonyx

What is better simplyCT or Yonyx? The best Customer Support Software is a solution that can deal with your company’s specific demands. You can find which choice is best suited for your enterprise if you assess a wider range of products before you decide which one is the best.

As an example, simplyCT and Yonyx are scored at 6.9 and 7.0, respectively, for all round quality and performance. Likewise, simplyCT and Yonyx have a user satisfaction rating of 100% and 100%, respectively, which suggests the general satisfaction they get from customers. Moreover, talk to a current client of the software and ask for their comments concerning the software in question.

We did our best to review all popular Customer Support Software services that you can find on the market, but among all the ones we reviewed these three caught our special attention: Zendesk, Freshdesk, Salesforce Service Cloud.

NOAWARDS
YET

SmartScore™

OUR SCORE 6.9

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • ACD (Automatic Call Distribution) system
  • ANI (Automatic Number Identification)
  • Auto dialers (Predictive, Power, Preview, and Progressive Dialer)
  • Business processes (queue) view and drill-in to performance
  • Call list imports
  • Call monitoring
  • Call queue management
  • Call recording
  • Campaign management
  • Chat support
  • CTI (Computer Telephony Integration)
  • Dynamic and customized rich IVR flow
  • Email, fax, and social feeds support
  • Live monitoring of agent status and interactions in progress
  • Real-time reporting
  • Salesforce integration
  • Skill-based routing, Idle time routing
  • Text-to-speech conversion
  • Toll free number provisioning
  • Web call back

Pricing Info

simplyCT offers three plans for businesses of all sizes: Basic, Advanced, and Premium. Request a pricing quote directly from the vendor. There are no setup fees and training is included.

Premium Plan Features

  • ACD and IVR
  • Auto dialer
  • Call center reports
  • Callback/Web callback
  • Cloud APIS
  • Configuration tool
  • CRM pop-up
  • Full call recording
  • Multichannel – email, chat, and social feeds
  • Predictive dialer
  • Premium support
  • QA call recording
  • Real-time monitoring
  • VoIP – built in Softphone

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

The It Factor Productions, The Devereux Foundation

Integrations

  • Salesforce integration

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Transform your call center into a contact center that can efficiently handle all types of customer interaction – email, fax, live chat, voice, and social feeds.

Company Email

support@simplyct.com

Contact No.

Company's Address

simplyCT, 330 Madison Avenue, 6th floor, New York, NY 10017

NOAWARDS
YET

SmartScore™

OUR SCORE 7.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $6

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Authoring
  • Internal Use
  • External Use
  • Analytics & Management Reports
  • Publishing
  • User & Guide Administration
  • APIs

Pricing Info

Intern – $6/user/month

  • Authoring Tools except Clone Guides
  • Unlimited Internal Incidents
  • Responsive view for Agent traversal
  • Mobile compatible (for field agents)
  • Yonyx Landing Page – Browse Guides
  • Embed Yonyx Landing Page in CRM
  • Guide, User, Author Activity Reports
  • 2 Lines of Businesses
  • 1 Catalog Per Line Of Business
  • User and Guide Administration
  • Email Support

Junior – $11/user/month

  • All Intern features
  • Co-Branding of guides – fonts/colors/size/logos
  • Email Customer Compliments and Escalations to Author
  • Cumulative Tranversal Analytics
  • 2 Lines of Businesses
  • 4 Catalogs Per Line of Business
  • Email and Phone Support

Professional – $17/user/month

  • All Junior features
  • Clone GuidesFull text search across all published guides
  • Generate Yonyx OneClickTM Transcript for CRM integration
  • Create ticket in CRM from Yonyx Guides
  • Incident Details – including csv export
  • 2 Lines of Businesses
  • 8 Catalogs per Line of Business
  • Javascript APIs
  • REST APIs
  • Email and Phone Support
  • Account Management

Executive – $22/user/month

  • All Professional features
  • Single-Sign-On (SSO) Integration
  • Unlimited Lines of Businesses
  • Unlimited Catalogs per Line of Business
  • URL Branding

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Fonality, Mailstreet, McNally, Apptix

Integrations

Yonyx integrates with the following business systems and applications:

  • Zendesk
  • Microsoft Dynamics CRM
  • Freshdesk
  • Salesforce Desk.com
  • Salesforce Service Cloud
  • NetSuite
  • Oracle RightNow Contact Center Experience
  • ServiceNow
  • Oracle Service Cloud

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Yonyx provides a cloud based platform for your subject matter experts to build decision tree driven interactive guides for customer service.

Company Email

sales@yonyx.com

Contact No.

Company's Address

Yonyx, Inc.
640 W. California Avenue, Suite 210
Sunnyvale, CA 94086, USA

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here.

Sprout – Free

  • Unlimited Agents
  • Email Ticketing
  • Ticket Trend Report
  • Social Ticketing
  • Knowledge Base
  • Ticket Dispatch
  • Team Collaboration
  • Call-to-ticket conversion

Blossom –  $19/agent/month or $15/agent/month/annual billing

  • All Sprout Features
  • Automation Capabilities
  • In-depth Helpdesk
  • Chats and Calls Management
  • Marketplace Apps
  • SLA Management
  • Business Hours

Garden – $35/agent/month or $29/agent/month/annual billing

  • All Blossom Features
  • Triggered Messages
  • Time Tracking
  • Call Masking
  • Session Replay
  • Multilingual Knowledge Base
  • CSAT Surveys
  • Performance Reports
  • Embedded Chat FAQs
  • IVR

Estate – $65/agent/month or $49/agent/month/annual billing

  • All Garden Features
  • Automatic Ticket Assignment
  • In-app Chat Campaigns
  • Answer Bot
  • Portal Customization
  • Custom Roles
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $125/agent/month or $109/agent/month/annual billing

  • All Estate Features
  • Skill-based Ticket Assignment
  • IP Whitelisting
  • Extendable API Rate Limit
  • Sandbox
  • Phone Calls Holiday Routing
  • HIPAA Compliance
  • Co-browsing
  • Multilingual Chat FAQs

Field Service Management – $29/field technician/month

  • Available on Estate and Forest Plans
  • Add Field Technicians
  • Service Performance tracking
  • Schedule and Appointment Management
  • 24/7 Email Support
  • 24/5 Phone Support
  • Reports

You can take advantage of Freshdesk’s omnichannel capability for a fee if you subscribe to either Garden or Estate. But you get it free with Forest.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Expert's Choice Award and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

Both simplyCT and Yonyx were reviewed by a team of reliable B2B experts who conducted a full examination of all key aspects of each app. Their total score was calculated using our unique SmartScore system which gives an individual partial score to every component including: main functionalities, customer support, mobile support, security, user satisfaction and media presence. Here at FinancesOnline we know useful features are not the only aspect essential to a company so we make sure we pay attention to all aspects of a software prior to calculating its final score.

Page last modified