Compare Shuttle vs. Kapdesk

There are numerous Customer Support Software products available for businesses these days. The simplest way to find out which one fits your needs best is to compare them side by side. As an example, here you can compare Shuttle and Kapdesk for their overall score (8.0 vs. 8.0, respectively) or their user satisfaction rating (97% vs. 100%, respectively). You can even check their individual modules and pricing stipulations along with other valuable information below. When matching products be sure to check their related capabilities and mark their differences to obtain a clearer picture of both deals. Similarly, remember to evaluate secondary factors such as security, backup, usability, and helpdesk support. In the event you need to quickly locate the optimal E-Signature Software according to our experts we recommend you take a look at one of these solutions: Adobe eSign Services, DocuSign, PandaDoc.
Software

Shuttle

VS

Kapdesk

VS

Shuttle screenshot Kapdesk screenshot
Pricing Details

Total Score

Our Score

8.0 ?

Our Score

8.0 ?

Customer Experience

Customer Experience

Customer Experience

97% ?

Customer Experience

100% ?

Pricing

Pricing

By quote

by quote

Pricing Model

Pricing Model

Free | Monthly payment | Quote-based Quote-based
Complete Review

Complete Review

Overview

Overview

Real-time client onboarding for many sectors including P2P lenders, challenger banks, lawyers, accountants, business incubators, and insurance companies.
Kapdesk is a helpdesk suite that integrates multi-channel support, ticketing, self-service, and support analytics into one intuitive and easy to use platform.
Useful Links
Available Integrations

Available Integrations

Dynamics 365 CRM

Kapdesk is designed to integrate with a wide range of popular CRM systems.

Contact Address

Contact Address

11th Floor, No 1 Croydon
12-16 Addiscombe Road
Croydon, CR0 0XT
UK
Adjetter Media Network Pvt. Ltd.
#25, Vruddhi Complex,
6th Cross, Leela Palace Road,
Next To Sri Ayyappa Temple,
Kodihalli, Bangalore – 560008
India
Features

Features

Shuttle FEATURES

  • Real-time document collection
  • Customer progression
  • Electronic document signing
  • Versioning
  • Security
  • White label
  • Admin rights options
  • Online training
  • Email support
  • Dedicated customer success manager
  • SLA
  • Integration options

Kapdesk FEATURES

  • Multi Channel Support
  • Ticketing
  • Team Inbox
  • Automated Responses
  • Escalation Matrix
  • Reports and Analytics
  • Self Service Portal
  • Feedback and Survey
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Available Languages

Available Languages

English English, India
Prominent Customers

Prominent Customers

Royal Bank of Scotland, Trademark Brothers, Smart Cleaner Advertising Smirnoff, Jaypee Group, Hard Rock Cafe, Royal Orchid
Vendor Email

Vendor Email

sales@kapturecrm.com
Pricing Details

Pricing Details

Learn more about Shuttle pricing Learn more about Kapdesk pricing
Customer Support

Customer Support

Phone Live Support
Ticket Training
Phone Live Support
Ticket
Pricing Info

Pricing Info

Shuttle offers three pricing packages.

 

Standard – Free

 

  • Team Direct Journey
  • Customer Portal
  • One Key Forms
  • Application Management
  • Email Support
  • Web Training

Professional – From £250 a month per journey + £1 per application

  • All 5 Journeys
  • Customer Portal
  • One Key Forms
  • Application Management
  • Data Verification
  • Standard KYC Journeys
  • Silver Support Package
  • Web Training
  • Initial Form Setup
  • Initial Training

Enterprise – By quote

  • All 5 Journeys
  • Customer Portal
  • One Key Forms
  • Application Management
  • Data Verification
  • Standard KYC Journeys
  • Complex KYC Journeys
  • CRM Integration
  • Gold Support Package
  • Ongoing Form Support
  • Ongoing Training Support
  • Dedicated Customer Success Manager

Kapdesk offers quote-based enterprise pricing. Contact them now to request for more pricing information and other product details.

Contact No.

Contact No.

+44-1273-25-1440 +91-789-988-7755
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You don’t want simply a broad array of useful tools and scalable pricing from a reliable Customer Support Software. Almost as crucial as core features is a trustworthy customer support. You want to ensure that when you have any questions about Shuttle or Kapdesk, or you run into a problem, or maybe you’ll need to ask for a specific change or functionality useful to your team you can count on a responsive and helpful customer support. Examine whether services such as phone support, tickets or live chat are offered. Additionally, it’s a major asset if you are able to benefit from personal training or at the very least an FAQ you can use.