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Compare Shopper Approved vs Customer Alliance

What is better Shopper Approved or Customer Alliance? You can use our scoring system to give you a general idea which Reputation Management Software product is better for your business. For overall product quality, Shopper Approved earned 8.8 points, while Customer Alliance received 8.6 points. At the same time, for user satisfaction, Shopper Approved scored 93%, while Customer Alliance scored 100%.

Information regarding their features, tools, supported platforms, customer service, etc. are available below to provide you with a more versatile assessment. Don’t forget to choose only the features your business requires so as not to waste cash for features that are unnecessary.

We are aware that not all companies have the time to test a wide range of different products, so we created a list of suggestions that you may find useful. Our top selections for the Reputation Management Software category are: Qualtrics CX, Yotpo, Hootsuite.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.8

User Satisfaction

CUSTOMER EXPERIENCE 84%

Pricing

Starting from $99.00

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Online Review Syndication
  • Review Collection Tools
  • Text and Video Reviews
  • Customizable Surveys
  • QR Code Generator
  • Email Review Invitations

Pricing Info

Shopper Approved offers several SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Merchant Review

  • Up to 2,000 – $199.00/month
  • Up to 5,000 – $399.00/month
  • Up to 10,000 – $599.00/month

Product Review

  • Up to 2,000 – $199.00/month
  • Up to 5,000 – $399.00/month
  • Up to 10,000 – $599.00/month

Shopper Approved Local – $99.00/location/month

  • Unlimited Local Ratings & reviews
  • Customer Care Resolution
  • Review Collection Tools
  • Mobile Review
  • Video Testimonials
  • Video Reviews Sharing
  • Review Sites Ratings Display
  • Social Reviews

Shopper Approved Local Plus – $199.00/location/month

  • Full Business Listing Management
  • Real-Time Review Updates
  • Unlimited Local Ratings & reviews
  • Customer Care Resolution
  • Review Collection Tools
  • Mobile Review
  • Video Testimonials
  • Video Reviews Sharing
  • Review Sites Rating Display
  • Social Reviews

Small business and enterprise pricing available upon request for Merchant Review and Product Review plans. A one-time set-up fee of $199.00 is extracted for Shopper Approved Local and Shopper Approved Local Plus.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Quicken Loans, B&H, Web.com

Integrations

Shopper Approved integrates with major review sites like Google, Yahoo, and Bing. There are also plug & play, easy-to-use Shopper Approved apps on major e-commerce platforms like Wix, X-Cart, and Magento that allow the same collection, display, and management of online reviews.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ShopperApproved is a popular review collection and syndication tool.

Company Email

support@shopperapproved.com

Contact No.

Company's Address

298 24th Street, STE 470
Ogden, UT 84401
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.6

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from €79

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Custom Questionnaire
  • Review Invitation
  • WiFi Questionnaire
  • Reviews Widget
  • Certificate Integration
  • Reviews Analysis
  • Semantics
  • Competition Overview
  • Partner & Third-Party Integrations

Pricing Info

Customer Alliance offers the following enterprise pricing packages:

Basic – €79.00/month + €1.00/room/month/annual billing

  • Basic Features

Plus – €79.00/month + €1.50/room/month/annual billing

  • Basic Features
  • Online Reputation Monitoring
  • Social Media Monitoring

Premium – €79.00/month + €2.00/room/month/annual billing

  • All Plus Features
  • Online Reputation Monitoring
  • Social Media Monitoring
  • Competition Analysis
  • SMS Invitation
  • Backend Interface for Hospitality Chain

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Schick Hotels, Sylter Hof Berlin, Hotel Victoria Nürnberg

Integrations

Xustomer Alliance interfaces with the following solutions:

  • 5stelle*
  • X
  • ASA HOTEL
  • ASSD
  • Availpro
  • CBP Hôtel – Sequoiasoft
  • Chloë
  • Citadel
  • Cudbe
  • DATAreform GmbH
  • Dylog
  • Éole – GHM GESTHOTEL
  • FITS Hotel Software
  • GeHo
  • GestioneAlbergo PMS Leonardo
  • GHM GESTHOTEL
  • PROFI
  • HOTELCUBE
  • Hoteleasy
  • Hotelfinder
  • HOPE
  • HOTELTIME SOLUTIONS
  • HOTIX
  • Hotline
  • Hottimo
  • HS / 3
  • ibelsa
  • ideas4hotels
  • INAXEL Naxi-Gestion
  • INFHOTIK
  • Infor
  • Jazotel Front Office
  • Lodgit Hotel Software
  • Logotel Hotel Software
  • Medialog
  • Micrologic
  • Misterbooking
  • Ms3 Solutions
  • Novaresa
  • OPERA
  • Oracle
  • Orchestra Software
  • Oscar WiFi
  • Page 3.0 PMS
  • Protel
  • resalys
  • reservit
  • Resthel Office
  • Rezlynx PMS
  • Scrigno PMS – GP Dati
  • semper
  • serenata
  • SIHOT
  • Stardekk
  • Swoppen Systems
  • Thaïs-Soft
  • Thelis eSeason
  • Topsys
  • VEGA
  • WebResa
  • Winhotel
  • Winner Front Office

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An all-around reputation management software for independent hotels and chains.

Company Email

info@customer-alliance.com

Contact No.

Company's Address

Customer Alliance
Ullsteinstr. 118, Tower B
12109 Berlin
Germany

Qualtrics CX

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Feedback
  • Customized Dashboard
  • Role-Based Dashboard
  • Closed-Loop Follow Up
  • Surveys
  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Customer Effort Score (CES)
  • 100+ Question Types
  • Open Text Response
  • Open API
  • Dashboard Hierarchy
  • Ticketing
  • Technology-Supported Workflows
  • Automated Respondent Management
  • Statistical Analysis
  • Text Analysis
  • Key Driver Analysis
  • Predictive Analytics
  • Machine Learning

Pricing Info

The pricing information of Qualtrics Customer Experience is only available on a quote request.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Yamaha, Allianz, jetBlue

Integrations

Qualtrics Customer Experience has an open API where you can transfer data back and forth between Qualtrics and external systems. Qualtrics’ professional services team can also engineer custom integration for other vendors. As for its built-in integrations, it connects with the following applications:

  • Salesforce
  • Tableau
  • Marketo
  • Workday
  • Slack
  • Adobe Analytics
  • Adobe Launch
  • Freshdesk
  • Zendesk
  • Hubspot
  • Zapier
  • ServiceNow
  • Microsoft Dynamics 365

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Qualtrics Customer Experience is a powerful customer experience management platform for collecting customer feedback and improving overall customer journey.

Company Email

support@qualtrics.com

Contact No.

Company's Address

2250 N. University Pkwy,
48-C, Provo, 84604
USA

In the event you continue having second thoughts about which product will be best for your company it may be a good idea to investigate each service’s social metrics. Such metrics are usually a sign of how popular a given app is and how extensive is its online presence.For instance, if you analyze Shopper Approved LinkedIn account you’ll find out that they are followed by 4703 users. In case of Customer Alliance the number of followers on their LinkedIn page is 3079.

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