Compare SherpaDesk vs. Avaya Aura Call Center Elite

There are many Customer Support Software products in the market today. The best way to find out which service fits your needs best is to compare them side by side. For instance, here you can assess SherpaDesk and Avaya Aura Call Center Elite for their overall score (7.5 vs. 7.1, respectively) or their user satisfaction rating (100% vs. 100%, respectively). You can also compare their capabilities and pricing terms and other useful details below. When matching products be sure to examine their corresponding advantages and mark their distinctive elements to get a clearer picture of both deals. Similarly, remember to check non-core factors including security, backup, ease-of-use, and customer support. We know that not all people have enough time to test dozens of different services, so we created a list of suggestions that you may find useful. Our top choices for the IT Service Management Software category are: Samanage, Zendesk, Freshservice.
Software

SherpaDesk

VS

Avaya Aura Call Center Elite

VS

SherpaDesk screenshot Avaya Aura Call Center Elite screenshot
Pricing Details

Total Score

Our Score

7.5 ?

Our Score

7.1 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

100% ?

Price

Price

$39

by quote

Pricing Model

Pricing Model

Monthly payment Quote-based
Complete Review

Complete Review

General Description

General Description

SherpaDesk delivers a powerful, reliable customer management platform dedicated to IT businesses, enabling them to provide high-quality service to their clients.
Deliver a unified and highly personalized customer experience that builds your brand and fosters long-term loyalty.
Quick Links
Pricing Details

Pricing Details

Learn more about SherpaDesk pricing Learn more about Avaya Aura Call Center Elite pricing
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Prominent Clients

Prominent Clients

Imagination Network, Badal Rain, Benson Consulting, MEA Financial Landmark Bank, Franciscan Alliance, San Jose Earthquakes, Wind River
Customer Support

Customer Support

Phone Live Support
Ticket Training
Phone
Ticket
Features

Features

SherpaDesk FEATURES

  • Email and Phone Customer Support
  • Ticket Management
  • Time Tracking and Invoicing
  • Email Parsing
  • Asset Management
  • Project Management
  • Customer Engagement
  • Mobile and Web Applications
  • Customization
  • Reporting
  • API and Integrations

Avaya Aura Call Center Elite FEATURES

Inbound
  • ACD (Automatic Call Distribution) System
  • Call Queue Management
  • CTI (Computer Telephony Integration)
  • IVR (Interactive Voice Response)
  • Skills Based Routing
Outbound
  • Auto Dialer
  • Campaign Management
  • Outbound IVR
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
Blended
  • Call Back
  • Case & Contact Management
  • Virtual Call Center Support
  • Web Collaboration
Analysis and Reporting
  • Call Monitoring
  • Call Recording
  • Customized Reports
  • Real-Time Reporting
Integrations

Integrations

SherpaDesk integrates with the following business systems and applications:

  • Salesforce Sales Cloud
  • QuickBooks
  • FreshBooks
  • QuickBooks Online
  • Microsoft Office 365

No information available.

Contact No.

Contact No.

866.996.1200 1-866-GO-AVAYA
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business | Freelancers Large Enterprises | Medium Business
Available Plans

Available Plans

SherpaDesk offers a simple pricing scheme that comes with unlimited features and other great tools to help you grow your business.

$39/tech/month

  • Robust Time Tracking
  • Unlimited Email Boxes
  • Unlimited Customers
  • Unlimited Projects
  • Unlimited Invoicing
  • Unlimited Asset Tracking

Pricing available by quote only. Contact Avaya Call Center Elite for more pricing details.

Vendor's Address

Vendor's Address

SherpaDesk Headquarters
Market Street
San Francisco, CA 94103
4655 Great America Parkway
Santa Clara, CA 95054
USA
Available Languages

Available Languages

English English
Vendor Email

Vendor Email

support@sherpadesk.com
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Every time you choose a solution that you are sure will work best for your business you shouldn’t just focus on what professionals have to say about it. In many cases personal experience with the service will vary, depending on your own preferences and needs. That’s the reason why in our reviews we also offer our User Satisfaction Rating for every software to give you a quick overview of how actual users of SherpaDesk and Avaya Aura Call Center Elite estimate their experience with the app. Our algorithm is based on detailed analysis of product mentions on other sites, social media as well as blogs, so you will receive a complete and reliable landscape of what other users think about every product. In this example SherpaDesk has a total satisfaction rating at 100% while for Avaya Aura Call Center Elite 100% of people claim they had a positive experience with it.