Compare SherpaDesk vs. Avaya Aura Call Center Elite

If you want to get a easy way to learn which Customer Support Software product is better, our unique algorythm gives SherpaDesk a score of 7.5 and Avaya Aura Call Center Elite a score of 7.1 for general quality and performance. Moreover, SherpaDesk is rated at 100%, while Avaya Aura Call Center Elite is rated 100% for their user satisfaction level. You can also evaluate their product details, such as features, tools, options, plans, prices, and many more. Check whether the solution can customize at least part of its funnels to ensure the app matches your own business workflows. Those of you who want to save some time or would like to get a IT Service Management Software advice from our experts might want to examine these top choices for this year: Samanage, SysAid, Freshservice.
Comparison

SherpaDesk

VS

Avaya Aura Call Center Elite

VS

SherpaDesk screenshot Avaya Aura Call Center Elite screenshot
Pricing Page

Score

Our Score

7.5 ?

Our Score

7.1 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

100% ?

Pricing

Pricing

$39

by quote

Price Scheme

Price Scheme

Monthly payment Quote-based
Full Review

Full Review

General Info

General Info

SherpaDesk delivers a powerful, reliable customer management platform dedicated to IT businesses, enabling them to provide high-quality service to their clients.
Deliver a unified and highly personalized customer experience that builds your brand and fosters long-term loyalty.
Easy Links
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Company Size

Company Size

Small Business | Large Enterprises | Medium Business | Freelancers Large Enterprises | Medium Business
List of Features

List of Features

SherpaDesk FEATURES

  • Email and Phone Customer Support
  • Ticket Management
  • Time Tracking and Invoicing
  • Email Parsing
  • Asset Management
  • Project Management
  • Customer Engagement
  • Mobile and Web Applications
  • Customization
  • Reporting
  • API and Integrations

Avaya Aura Call Center Elite FEATURES

Inbound
  • ACD (Automatic Call Distribution) System
  • Call Queue Management
  • CTI (Computer Telephony Integration)
  • IVR (Interactive Voice Response)
  • Skills Based Routing
Outbound
  • Auto Dialer
  • Campaign Management
  • Outbound IVR
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
Blended
  • Call Back
  • Case & Contact Management
  • Virtual Call Center Support
  • Web Collaboration
Analysis and Reporting
  • Call Monitoring
  • Call Recording
  • Customized Reports
  • Real-Time Reporting
Pricing Page

Pricing Page

Learn more about SherpaDesk pricing Learn more about Avaya Aura Call Center Elite pricing
Available Languages

Available Languages

USA, UK, Canada, International USA, Canada
Email Address

Email Address

support@sherpadesk.com
Contact Phone

Contact Phone

866.996.1200 1-866-GO-AVAYA
Supported Integrations

Supported Integrations

SherpaDesk integrates with the following business systems and applications:

  • Salesforce Sales Cloud
  • QuickBooks
  • FreshBooks
  • QuickBooks Online
  • Microsoft Office 365

No information available.

Popular Clients

Popular Clients

Imagination Network, Badal Rain, Benson Consulting, MEA Financial Landmark Bank, Franciscan Alliance, San Jose Earthquakes, Wind River
Support Types

Support Types

Phone Live Support
Ticket Training
Phone
Ticket
Pricing Plans

Pricing Plans

SherpaDesk offers a simple pricing scheme that comes with unlimited features and other great tools to help you grow your business.

$39/tech/month

  • Robust Time Tracking
  • Unlimited Email Boxes
  • Unlimited Customers
  • Unlimited Projects
  • Unlimited Invoicing
  • Unlimited Asset Tracking

Pricing available by quote only. Contact Avaya Call Center Elite for more pricing details.

Company's Address

Company's Address

SherpaDesk Headquarters
Market Street
San Francisco, CA 94103
4655 Great America Parkway
Santa Clara, CA 95054
USA
Compare Alternatives

Compare Alternatives

Compare with Hitsteps
Compare with HelpOnClick
Compare with Zoho Wiki
Compare with Stride
Compare with CallFire
Compare with Predictive Dialer
Compare with CustomerSure
Compare with Freshcaller
Compare with KnowledgeOwl
Compare with nanoRep
Compare with xSellco Helpdesk
Compare with Drift
Compare with Bright Pattern
Compare with XenCall
Compare with SysAid
Compare with CozTel
Compare with Intercom Live Chat
Compare with Techinline FixMe.IT
Compare with simplyCT
Compare with Hitsteps
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

Almost as important as features and customer support quality are pricing packages offered by SherpaDesk and Avaya Aura Call Center Elite. Even though price should not be the only element it’s without a doubt a significant thing to consider. You should expect a flexible pricing package that can be matched with your company size and easily scaled up every time your business develops. Make sure you don’t choose packages that have advanced features that you won’t use and always make an effort to get in touch with the vendor directly as big companies can frequently count on special pricing. You should also give a chance to a free trial or demo of each app to spend at least some time on actual work with the system. It’s a helpful experience that doesn’t ask you to pay any money and gives you a reliable overview of what it feels like to work with SherpaDesk and Avaya Aura Call Center Elite.