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Compare Sharpen vs. CustomerSure

There are many Customer Support Software products in the market these days. The simplest way to find out which app fits your needs best is to check them side by side. For example, here you can compare Sharpen and CustomerSure for their overall score (7.4 vs. 7.4, respectively) or their user satisfaction rating (97% vs. 100%, respectively). You can even examine their functions and pricing conditions as well as other valuable information below. When matching products make sure you examine their similar advantages and mark their differences to get a clearer picture of both deals. Similarly, keep in mind to evaluate other issues like security, backup, ease-of-use, and helpdesk support. We did our best to review all popular VoIP Software products available on the market, but among all the ones we reviewed these three caught our special attention: Slack, RingCentral, 8×8 VoIP Phone Service.
Product

Sharpen

VS

CustomerSure

VS

Sharpen screenshot CustomerSure screenshot
Pricing Page

Total Score

Our Score

7.4 ?

Our Score

7.4 ?

Customer Experience

Customer Experience

Customer Experience

97% ?

Customer Experience

100% ?

Pricing

Pricing

$20

$79.00

Pricing Type

Pricing Type

Monthly payment Monthly payment | Quote-based
Full Review

Full Review

General Info

General Info

Sharpen is a cloud-based contact center platform that enables customer experience teams to establish better customer relationships through industry-leading software solutions.
CustomerSure is a customer feedback and follow-up tool to get you closer to your target customers.
Useful Links
Contact Email

Contact Email

sales@sharpencx.com
Phone Number

Phone Number

+1-855-249-3357 415 800 3497
Vendor's Address

Vendor's Address

6311 E Westfield Blvd, Suite 200
Indianapolis, IN 46220
USA
John Buddle Work Village Buddle Road Newcastle upon Tyne, Tyne and Wear NE4 8AW United Kingdom
List of Features

List of Features

Sharpen FEATURES

  • Centralized Dashboard
  • Team visibility
  • Measurable
  • Skill-based routing
  • Automatic call distribution
  • Auto-log activity
  • Call recording
  • Call monitoring
  • No busy signal
  • Voicemail to email
  • Virtual fax
  • Dynamic capacity
  • Agent monitoring
  • Connect softphone
  • Call analytics
  • HIPAA-compliant

CustomerSure FEATURES

  • Quick and easy-to-answer customer satisfaction surveys
  • Easy-to-create customer service pages that can be integrated easily onto your website
  • Central feedback stream which can be shared with your team
  • Task management
  • Reporting tools to monitor customer satisfaction issues and trends
Supported Integrations

Supported Integrations

At the moment, Sharpen offers a streamlined integration with Salesforce.

CustomerSure integrates with most CRM systems as well as

  • Magento
  • Shopify
  • Xero
  • BigCommerce
  • Sage One
  • BCC
  • API
  • Google Apps Email Integration
Languages

Languages

English English
Pricing Page

Pricing Page

Learn more about Sharpen pricing Learn more about CustomerSure pricing
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business Large Enterprises | Medium Business
OS Supported

OS Supported

Windows
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Available Plans

Available Plans

Sharpen offers three enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your company:

Voice Only – $20/user/month

  • UC Unified Communication
  • Extended Reach
  • Call Management
  • Advanced Features
  • Global Phone Number Availability
  • Unlimited Local and Long Distance Calling Included

Customer Care – $99/user/month

  • Connect Included
  • Direct Salesforce Integration
  • Call Queues
  • Call Flow Reporting and Analytics
  • Workflow Management
  • Skills Based Inbound Call Routing
  • Unlimited Trunks / Lines
  • Unlimited Minutes

Customer Care + Sales Accelerator – $130/user/month

  • Connect Included
  • Direct Salesforce Integration
  • Call Queues
  • Call Flow Reporting and Analytics
  • Workflow Management
  • Skills Based Inbound Call Routing
  • Unlimited Trunks / Lines
  • Unlimited Minutes

The tool offers a 14-day free trial on all plans.

  • Starter: $79/month
  • Feedback Pro: $149/month
  • Enterprise: $499/month

For those companies that have more special customer satisfaction needs, contact the company for the pricing plan according to their needs and budget.

Available Support

Available Support

Phone
Ticket
Phone
Training
Popular Clients

Popular Clients

OnPeak, SmartIT, DHCU Community Credit Union Kiravans, ShoeMe, RIBA Bookshops
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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The apps analyzed on this page are merely a small sample of our entire Customer Support Software category and you should take into account that there could be more desirable services available. If you want to make sure you make the optimal decision for your team we definitely encourage you to test more apps first. It may also be a good idea to consult our top 10 Customer Support Software list to find out which software are currently the highest-ranking ones and leaders in the market.