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Compare SessionCam vs Onna

What is better SessionCam or Onna? Finding the ideal Business Intelligence Software product is all about cross-checking different solutions and determining the top program for your specific needs. Our proprietary process provides you with an instant look at the general rating of SessionCam and Onna. For overall quality and performance, SessionCam scored 8.0, while Onna scored 8.0. On the other hand, for user satisfaction, SessionCam earned 94%, while Onna earned 97%.

Below it's also possible to check their functions, terms, plans, etc. to determine what application will be more appropriate for your situation. One key aspect to assess is if the software lets you to enable and disable permissions on various types of users to secure any confidential corporate data.

Currently, the best services in our Customer Experience Management Software category are: Yotpo, Zendesk, Qualtrics CX.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 94%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Struggle score
  • Key Journeys
  • Opportunities
  • Error Reporting
  • Session Replay
  • Heatmaps
  • Conversion Funnels and Funnel Insights
  • Form Analytics
  • Alerts and exports
  • Integrations with Google Analytics, Adobe Analytics, Optimizely, Oracle Maxymiser and more.

Pricing Info

SessionCam’s enterprise pricing is available upon request. Interested users can also check the vendor’s 21-days free trial, and have a professional team assist them on building a plan, and achieving their website goals.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Sky, Financial Times, John Lewis

Integrations

Your existing marketing analytics stack will be enhanced by SessionCam thanks to a wide range of integrations, including:

  • Google Analytics
  • Google 360
  • Adobe Analytics
  • Oracle Maxymiser
  • Optimizely
  • Monetate
  • Qubit
  • A/B Tasty
  • Tealium
  • PIWIK
  • Ensighten
  • Magento
  • Visual Web Optimizer (VWO)
  • Qualaroo
  • Webtrends
  • ServiceTick

Custom variables such as multi-variant test codes can be passed into SessionCam and our API gives you a real-time data feed of visitor data recorded from your website.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

SessionCam records, analyzes, and replays every journey your customers made on your website.

Company Email

support@sessioncam.com

Company's Address

SessionCam Limited,
Seebohm House,
2-4 Queen Street,
Norwich,
NR2 4SQ,
United Kingdom

Onna

vs

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Intuitive User Administration Panel
  • Custom Role Definitions and Permissions
  • On-Premise Deployment
  • Machine Learning Capabilities
  • Natural Language Processing
  • Sharing and Collaboration
  • Integrations

Pricing Info

Onna’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

TransPerfect

Integrations

Onna integrates with the following business systems and applications:

  • G-Suite
  • Microsoft 365
  • Dropbox Enterprise
  • Gmail
  • Microsoft Outlook
  • Confluence
  • JIRA
  • Quip
  • Microsoft Sharepoint
  • Google Drive
  • Dropbox
  • Microsoft OneDrive
  • Slack
  • Zendesk

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Onna is an AI platform that integrates with almost all data sources in a company, continuously extracts knowledge and powers up mission critical applications like e-discovery.

Company Email

Contact No.

Company's Address

C/Pau Clarís 190, 3er,
Zona Barcelona, Catalonia 08241
Spain

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Complete access to Zendesk’s top-tier Customer Service team
  • Omnichannel support: email, web, phone, chat, social media
  • Flexible ticket management with automated workflow
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Integrations

Zendesk integrates with several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

One of the leading customer experience platforms trusted by over 40,000 organizations worldwide.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

Product Comparisons

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Comparision

Almost as important as useful features and user support responsiveness are pricing options given by SessionCam and Onna. Although pricing should not be the sole aspect it’s surely a key thing to think about. You should count on a flexible pricing plan that can be adjusted to your business size and easily scaled up every time your team grows. Make sure you don’t opt for pricing plans that include advanced features that you won’t find a use for and always make an effort to get in touch with the vendor directly as enterprises can frequently benefit from discounts. You should also give a chance to a free trial or demo of each service to spend at least some time using it. It’s a useful experience that doesn’t need you to spend any money and provides you with a solid overview of what it feels like to work with SessionCam and Onna.

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