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Compare Serena Service Manager vs Freshcaller

What is better Serena Service Manager or Freshcaller? Buying the ideal Customer Support Software for your organization is crucial to boosting your company’s effectiveness. In our platform, you can easily examine numerous solutions to see which one is the proper software for your needs. Here you can match Serena Service Manager vs. Freshcaller and check out their overall scores (7.0 vs. 9.0, respectively) and user satisfaction rating (93% vs. 100%, respectively).

Additionally, you can analyze the details of prices, terms and conditions, plans, capabilities, tools, and more, and decide which software offers more advantages for your business. As a rule of thumb, go for the business software that allows you to change the features and subscription plan to match your business growth or lack of it.

Those of you who want to save some time or would like to get a Customer Support Software advice from our team may want to take a look at these top choices for this year: Salesforce Essentials, Freshdesk, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 7.0

User Satisfaction

CUSTOMER EXPERIENCE 93%

Pricing

Starting from $89

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Change management
  • Configuration management
  • Dashboards and reports
  • Deployment options
  • Enterprise service catalog
  • Financial asset management
  • Incident and problem management
  • IT process automation
  • ITIL support
  • Knowledge management
  • Release management
  • Request fulfillment
  • Service level management
  • Social IT
  • User self-service

Pricing Info

Serena Service Manager offers flexible deployment and pricing options. The solution is available for deployment on premises, via the Cloud, or through a hybrid model that leverages your existing ITSM investments. Serena Service Manager on demand’s pricing starts at $89/user/month.

For more pricing information, contact the vendor.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Boeing Company, A T & T Corp, Barclays Bank Plc, Bechtel Corporation

Integrations

No information available

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Serena Service Manager offers a process-driven approach to ITSM that allows business and IT to work together.

Company Email

support@serena.com

Contact No.

Company's Address

1850 Gateway Drive, 4th Floor, San Mateo, California 94404, USA

NOAWARDS
YET

SmartScore™

OUR SCORE 9.2

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Local phone numbers
  • Toll-free numbers
  • International numbers
  • Vanity numbers
  • Global phone usage
  • Port-in numbers
  • Call masking
  • Voicemail
  • Business hours
  • Route to groups
  • Custom greetings
  • Auto-receptionists
  • Multi-level IVR
  • Wait queues
  • Information extensions
  • Call failover
  • Call blocking
  • Real-time phone provisioning
  • Shared lines
  • Automatic call recording
  • Call logs
  • Real-time dashboard
  • Call queue visibility
  • Agent presence status
  • Centralized management
  • Call monitoring
  • Call barging
  • Call from any number
  • Reporting
  • Inbound caller ID
  • Contextual response and In place editing
  • Call forwarding
  • Answer in browser
  • Call notes
  • Customer interaction history
  • Desktop notifications
  • In-call actions
  • Call conferencing
  • Warm transfer

Pricing Info

Freshcaller’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Loupen

Integrations

No information available.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshcaller is a young, yet very promising call center and multi-level IVR solution that allows users to restructure and modernize their cloud-hosted support systems.

Company Email

hello@freshcaller.com

Contact No.

Company's Address

1250 Bayhill Drive, Suite 315,
San Bruno, CA 94066
USA

It may not always be sufficient to just compare Serena Service Manager and Freshcaller against each other. Even though reliable tools, cost and customer comments are all crucial and should be included when making a final choice, you should also pay attention to the recognition and awards won by each service. Frequently a less dominant solution may turn out to be an excellent choice that was distinguished with industry awards such as our Supreme Software Award which reveals that despite smaller market popularity it’s a significant contender to the solutions that rule the market.

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