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Compare SendGrid vs Sharpen

What is better SendGrid or Sharpen? The ideal Communications Software is a solution that can address your company’s specific requirements. You can find which solution works best for your business if you compare numerous products before you decide which one is the best.

For example, SendGrid and Sharpen are scored at 8.2 and 7.4, respectively, for all round quality and performance. Likewise, SendGrid and Sharpen have a user satisfaction rating of 96% and 97%, respectively, which shows the general feedback they get from customers. Better yet, get in touch with an existing user of the software and solicit their comments regarding the application in question.

We know that not all businesses have the time to examine a wide range of different solutions, so we created a list of suggestions that you may find useful. Our top choices for the Communications Software category are: Slack, RingCentral, Wrike.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.2

User Satisfaction

CUSTOMER EXPERIENCE 96%

Pricing

Starting from $9.95

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • SMTP Service
  • Custom API Integration
  • Open & Click Tracking
  • Email Template Engine
  • Unsubscribe Tracking
  • Reputation Monitoring
  • Suppression List Management
  • Dedicated & Multiple IP Addresses
  • IP Whitelabeling
  • SMTP API
  • ISP Monitoring
  • SPAM Filter Testing
  • Domain Level Load Balancing
  • Parse Webhook
  • Feedback Loop
  • DKIM Customization
  • SMTP Relay
  • Sub-user API
  • 24/7 Support (Phone and Chat)
  • Marketing Email Services

Pricing Info

SendGrid offers 3 pricing plans. Before signing up for any of them you can try out the 30-day free trial that gives you access to the Essentials 40,000 email plan. You can send 100 emails/day for free forever and store up to 2,000 contacts within Marketing Campaigns.

Essentials Plan – $9.95/month

  • Up to 40,000 emails/month
  • Price per extra email – $0.001
  • Shared IP
  • SendGrid Marketing Campaigns
  • DKIM customization
  • APIs and webhooks

Pro Plan – $79.95/month

  • Up to 100,000 emails/month
  • Price per extra email – $0.00085
  • Dedicated IP

All features of the Essentials plan, plus:

  • Subuser management

Premier Plan – custom pricing

  • 5+ million emails/month
  • Custom price per extra email

All features of the above 2 plans, plus:

  • Customer Success Manager for 5 million+ emails
  • Prioritized support for 5 million+ emails

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Pinterest, Twilio, Foursquare, Pandora

Integrations

SendGrid supports integrations with Heroku, Microsoft Azure Marketplace, AppDirect, and IBM.

SendGrid integrates with any app using a SMTP relay or a Web API.

SendGrid also integrates with top marketing solutions partners, such as Hubspot and Pardot. For a full list of partners, visit the app’s website.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

SendGrid is a proven cloud-based email platform that successfully delivers 18B+ customer engagement emails each month.

Company Email

Contact No.

Company's Address

1401 Walnut Street Suite 500 Boulder, CO, CO 80302 United States

NOAWARDS
YET

SmartScore™

OUR SCORE 7.4

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

Starting from $20

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Centralized Dashboard
  • Team visibility
  • Measurable
  • Skill-based routing
  • Automatic call distribution
  • Auto-log activity
  • Call recording
  • Call monitoring
  • No busy signal
  • Voicemail to email
  • Virtual fax
  • Dynamic capacity
  • Agent monitoring
  • Connect softphone
  • Call analytics
  • HIPAA-compliant

Pricing Info

Sharpen offers three enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your company:

Voice Only – $20/user/month

  • UC Unified Communication
  • Extended Reach
  • Call Management
  • Advanced Features
  • Global Phone Number Availability
  • Unlimited Local and Long Distance Calling Included

Customer Care – $99/user/month

  • Connect Included
  • Direct Salesforce Integration
  • Call Queues
  • Call Flow Reporting and Analytics
  • Workflow Management
  • Skills Based Inbound Call Routing
  • Unlimited Trunks / Lines
  • Unlimited Minutes

Customer Care + Sales Accelerator – $130/user/month

  • Connect Included
  • Direct Salesforce Integration
  • Call Queues
  • Call Flow Reporting and Analytics
  • Workflow Management
  • Skills Based Inbound Call Routing
  • Unlimited Trunks / Lines
  • Unlimited Minutes

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

OnPeak, SmartIT, DHCU Community Credit Union

Integrations

At the moment, Sharpen offers a streamlined integration with Salesforce.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Sharpen is a cloud-based contact center platform that enables customer experience teams to establish better customer relationships through industry-leading software solutions.

Company Email

sales@sharpencx.com

Contact No.

Company's Address

6311 E Westfield Blvd, Suite 200
Indianapolis, IN 46220
USA

RingCentral

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.7

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $19.99

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Cloud PBX
  • Auto-Receptionist
  • Call Forwarding
  • (Automated) Call Recording
  • Video Conferencing
  • Audio Conferencing
  • Online Meetings
  • Internet Fax
  • Voicemail and Greeting
  • Voicemail-to-Email
  • Visual Voicemail
  • Multi-level IVR
  • Call Reports
  • Extensions
  • Toll-Free and Local Numbers
  • Online Meetings
  • Collaboration
  • Unlimited Business SMS
  • 3rd-party Integrations (Google, Salesforce, etc)
  • Mobile & Desktop Apps (iOS and Android)
  • Directory Listing
  • International Numbers
  • Role-Based Access Control
  • User Templates
  • Music on Hold
  • Dial-by-Name Directory
  • Call Monitoring
  • Single Sign-On
  • RingCetral Global Office
  • Hot Desking
  • Secure VoIP Service
  • Caller ID Control
  • RingConnect CloudConnect
  • RingOut
  • RingMe
  • Desk Phones
  • Conference Phones
  • Cordless Phones
  • VoIP Headsets
  • Analog Adapters
  • Answering Rules
  • Presence
  • Call Flip
  • Call Park
  • Call Screening
  • Shared Lines
  • Intercom
  • Paging
  • Call Logs
  • Team Collaboration
  • Personal Demo

Pricing Info

RingCentral offers the following SMB and enterprise pricing plans for users to choose from. You may check out their free 15-day trial to try their premium features for a maximum of 5 users with 50-minute talk time each. Once the trial is done, you may cancel or opt for any of the plans below. It’s worth noting that the cost of the plan is based on the number of users. The more users you have, the lesser the amount of the monthly plan.

Essentials – starting from $19.99/month/user

  • Billed annually
    • 2-10 users – $19.99/month/user
    • 1 user – $29.99/month/user
  • Billed monthly
    • 2-10 users – $29.99/month/user
    • 1 user $39.99/month/user
  • Up to 10 users
  • Toll-free or local number
  • 100 toll-free minutes/month
  • 4 people video conferencing

Standard – starting from $19.99/month/user

  • Billed annually
    • 1,000-9,999 users – $19.99/month/user
    • 100-999 users – $22.99/month/user
    • 2-99 users – $24.99/month/user
    • 1 user – $34.99/month/user
  • Billed monthly
    • 1,000-9,999 users – $29.99/month/user
    • 100-999 users – $32.99/month/user
    • 2-99 users – $34.99/month/user
    • 1 user – $49.99/month/user
  • Unlimited users
  • Toll-free or local number
  • 1,000 toll-free minutes/month
  • 4 people video conferencing
  • Unlimited internet fax

Premium – starting from $29.99/month/user

  • Billed annually
    • 1,000-9,999 users – $29.99/month/user
    • 100-999 users – $32.99/month/user
    • 2-99 users – $34.99/month/user
    • 1 user – $44.99/month/user
  • Billed monthly
    • 1,000-9,999 users – $39.99/month/user
    • 100-999 users – $42.99/month/user
    • 2-99 users – $44.99/month/user
    • 1 user – $54.99/month/user
  • Unlimited users
  • Toll-free or local number
  • 2,500 toll-free minutes/month
  • 50 people video conferencing
  • Unlimited internet fax
  • Automatic call recording

Ultimate – starting from $39.99/month/user

  • Billed annually
    • 1,000-9,999 users – $39.99/month/user
    • 100-999 users – $42.99/month/user
    • 2-99 users – $49.99/month/user
    • 1 user – $59.99/month/user
  • Billed monthly
    • 1,000-9,999 users – $49.99/month/user
    • 100-999 users – $52.99/month/user
    • 2-99 users – $59.99/month/user
    • 1 user – $69.99/month/user
  • Unlimited users
  • Toll-free or local number
  • 10,000 toll-free minutes/month
  • 75 people video conferencing
  • Unlimited internet fax
  • Automatic call recording
  • Voicemail-to-text

For businesses with more than 10,000 users, you may contact the vendor for a custom quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

BMW, Deep South, Smart Warehousing, Binswanger Glass

Integrations

RingCentral supports integrations with the following business systems and applications:

  • Box
  • Google
  • Outlook
  • Salesforce
  • Zendesk
  • Desk.com
  • Microsoft
  • Dropbox
  • Okta
  • Oracle Sales Cloud
  • ServiceNow
  • Zendesk

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

RingCentral won our Best Phone System award. It's a perfect cloud phone system designed to make business communications easier.

Company Email

Contact No.

Company's Address

RingCentral, Inc.
20 Davis Drive
Belmont, CA 94002
USA

In case you are still having second thoughts about which solution will perform best in your case it may be a sound idea to examine each service’s social metrics. Such metrics are usually a way to see how popular each service is and how extensive is its online presence. For instance, in case of Facebook SendGrid has 5557 likes on their official profile while Sharpen profile is liked by 397 people.

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