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Compare Semantria vs Ringostat

What is better Semantria or Ringostat? Various companies require different types of Customer Support Software. To learn which solution suits you, think about comparing various solutions feature by feature along with their conditions and pricing. Furthermore, you will get a quick idea of their general effectiveness and customer feedback by checking our smart scoring system.

The results are: Semantria (7.2) vs. Ringostat (7.3) for all round quality and usefulness; Semantria (100%) vs. Ringostat (100%) for user satisfaction rating. Analyze their strong and weaker points and decide which software is a better option for your company. A simple, practical tip is to note down the pros and cons of both services next to each other and check which app has more benefits.

In the event you need to quickly decide on the best Customer Support Software according to our review team we suggest you check out one of these services: Freshdesk, Zendesk, Salesforce Service Cloud.

NOAWARDS
YET

SmartScore™

OUR SCORE 7.2

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $999

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Entity Extraction
  • Categorization
  • Sentiment Analysis
  • Multilingual
  • Clustering
  • Visualization
  • 10+ languages
  • Highly Customizable
  • Fast
  • Comprehensive SDK
  • Distributed & Scalable
  • Human Support Team
  • Diffbot Content Extraction

Pricing Info

Semantria offers a total of four product bundles plus a free trial period for each plan:

  • Excel Seat – $999/month (unlimited transactions)
  • API Starter – $999/month (100,000 transactions per month)
  • API Growth – $1,999/month (1000,000 transactions per month)
  • API Advanced – $2,999/month (5000,000 transactions per month)

All plans come with:

  • Sentiment Analysis
  • Named entity extraction
  • Auto-categorization
  • User queries
  • Theme Extraction
  • Text Summarization
  • Discovery for sentiments

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Avis, KnowledgeTree, Six Flags, Bridgestone, Travelodge

Integrations

Semantria works well with other APIs:

  • Mashape
  • The Nerdery
  • Gnip
  • Import.io
  • VOZIQ
  • Diffbot
  • Leanstack
  • Bigdatavendors
  • Webhose.io
  • GoodData

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Semantria applies Text and Sentiment Analysis to tweets, facebook posts, surveys, reviews or enterprise content.

Company Email

info@semantria.com

Contact No.

Company's Address

48 N. Pleasant Street, Unit 301
Amherst, MA 01002
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.3

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $39

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Call Tracing
  • Call Forwarding
  • Call Monitoring
  • Call Recording
  • Call Volume Adjustment
  • Call Storage
  • Call Reporting
  • Call Logs
  • Call Analytics
  • Caller Information Collection
  • Call-Back Ability
  • Conversion Monitoring
  • API
  • Third-Party App Syncing
  • Software Configuration
  • Analytics & Reporting

Pricing Info

Ringostat offers the following enterprise pricing below. All Ringostat products can be tested with its 14-day free trial.

Virtual PBX 2.0 — from $39

  • 5 workplaces included
  • Flexible settings of inbound and outbound communication
  • Backup servers and directions in case if a provider has a breakage
  • Email notifications and SMS about missed calls
  • All Ringostat integrations

Call tracking — from $59

  • 5 places for substituted numbers included (phone numbers are not included in the cost)
  • Static, dynamic, and combined substitution
  • Automatic calculation of the needed amount of numbers for substitution
  • Reports by 30+ parameters
  • All Ringostat integrations

End-to-end analytics — from $39

Shows the effectiveness of ads considering ROI

  • Up to 500 sessions per day included
  • Flexible settings of attribution models
  • The opportunity of manual import of costs from external systems
  • Time decay customization
  • All Ringostat integrations

Ringostat Smart Phone — from $39

Allows working with calls, messages, as well as see insights on your customers right in the browser

  • 3 workplaces included
  • Ringostat Smart Phone included (Ringostat virtual PBX is required)
  • Ringostat Insider included (Ringostat call tracking and virtual PBX are required)
  • Ringostat Messenger included
  • All Ringostat integrations

Callback — from $39

  • 15 options of the callback design included
  • Customization of the widget shape and placement
  • A detailed report on calls via the callback
  • Automatic processing of any online forms on the website
  • All Ringostat integrations

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Audi, Oxford Medical, Kurilova & Company

Integrations

Ringostat is an open API system, which means you can connect it to virtually any third-party system or application. Prominent integrations include:

  • Google Analytics
  • Woopra
  • Kissmetrics
  • OWOX BI

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Ringostat is a dedicated call tracking application employed by businesses of varying sizes to optimize their sales strategies.

Company Email

support@ringostat.com

Contact No.

Company's Address

25 Broadway, 10th Floor
New York, NY 1000
USA

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, chat, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Integrations

Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

Please pay attention to the fact that even though both Semantria and Ringostat may offer an excellent range of features every app may be designed for a different business size. If you are analyzing various solutions you may want to focus on a company type they are aimed at. Some features may scale up well for large enterprises but if you own a small or mid-sized company it’s usually better to stay away from paying for customized functionalities that you may never have a chance to use.

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