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Compare Scorebuddy vs Genesys PureCloud

What is better Scorebuddy or Genesys PureCloud? If you want an effective Customer Support Software product for your company you should invest time and evaluate a wide range of solutions. It doesn’t have to be tricky, and can be as straightforward as matching their traits in a table like the one below. You will also get a brief idea how each product operates. As an example, on this page you can find Scorebuddy’s overall score of 7.3 and compare it against Genesys PureCloud’s score of 9.0; or Scorebuddy’s user satisfaction level at 100% versus Genesys PureCloud’s 98% satisfaction score.

The evaluation can help you identify the strengths and weaknesses of each software, and choose which one matches your requirements better. Beyond the rich features, the application which is simple and intuitive is always the better choice.

We are aware that not all businesses have enough time to try out a large number of various products, so we came up with a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: Freshdesk, Zendesk, Salesforce Essentials.

NOAWARDS
YET

SmartScore™

OUR SCORE 7.3

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from £99

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Agent dashboard
  • Customer service monitoring
  • Customizable reports
  • Customizable scorecards
  • Multi-channel monitoring
  • Performance scoring
  • Quality score analytics
  • Quality score reports
  • Quality scorecard designer
  • Quality scorecard builder
  • Root-cause analysis
  • Scoring calibration
  • Self-scoring
  • Supervisor dashboard

Pricing Info

Scorebuddy offers three plans and a 30-day free trial on all accounts:

Scorebuddy: £99 monthly

  • Core feature set
  • 25 staff
  • 1 GB storage

Scorebuddy Pro: £269 monthly

  • Core feature set
  • 100 staff
  • 5 GB storage

Scorebuddy Enterprise: Price information on application

  • Unlimited staff
  • Unlimited storage

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Allianz, DHL Express, Ryan Air, The Money Shop

Integrations

All the data within the platform can be exported via CSV files and these can be imported to any products used by the client. The information can be exported on a scheduled basis so the manual effort of exporting is eliminated.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Scorebuddy is a quality monitoring application for scoring customer service calls, web chat, and emails.

Company Email

info@scorebuddy.co.uk

Company's Address

11 Kingfisher Court, Hambridge Road, Newbury, Berkshire RG14 5SJ

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $75

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • ACD
  • Speech-Enabled IVR
  • Outbound Dialing 
  • Outbound Campaigns
  • Graphical Scripting
  • Workforce Management
  • Recordings 
  • Quality Evaluations
  • Speech Analytics
  • Supervisory Actions 
  • Reporting and Analytics
  • PureCloud for Altocloud
  • Data Integrations
  • User Profile Integrations
  • Native Mobile Apps
  • GDPR Compliance
  • HIPAA Compliance
  • PCI-DSS – Secure IVR
  • Audio Conferencing
  • Call Recording
  • Chat
  • Cloud IP PBX
  • Desktop Sharing
  • Directory
  • File Sharing
  • Group Ring, Hunt Groups
  • Inbound and Outbound Faxing
  • Unified Inbox
  • Video Calling 
  • Voicemail
  • WebRTC Softphone

Pricing Info

Genesys PureCloud offers pricing plans that are bundled depending on the features you require. In case you want to test out the platform before committing to a subscription plan, the vendor also offers a 30-day free trial option for your convenience.

PureCloud 1 – $75/agent/month (billed annually)

This package comes with all the essential functionalities to solve customer problems faster.

PureCloud 2 – $110/agent/month (billed annually)

This package comes with additional communication channels so it’s easier for customers to contact you. 

PureCloud 3 – $140/agent/month (billed annually)

This package provides all of the features that the PureCloud platform has to offer. 

PureCloud Communicate – $10/agent/month (billed annually)*

This plan only includes internal communication modules such as live chat, video chat, company directory, and document sharing. Do note that their rates are exclusive of minutes fees.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, Princeton University, Bosch

Integrations

Genesys PureCloud can support a wide variety of CRM and HR integrations. Some of their partners include: 

  • Salesforce
  • Zendesk
  • Oracle Service Cloud
  • SugarCRM
  • Microsoft Dynamics 365
  • GSuite
  • OneLogin
  • Microsoft Active Directory
  • Federation Services

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Genesys PureCloud is a comprehensive contact center platform built to reinforce customer support efforts and optimize your workforce.

Company Email

info@genesys.com

Contact No.

Company's Address

2001 Junipero Serra Blvd
Daly City, CA 94014
USA

If you are still having doubts about which solution will work best for your business it may be a good idea to analyze each service’s social metrics. Such metrics are frequently a way to see how popular each product is and how extensive is its online presence. For example, in case of Facebook Scorebuddy has 46 likes on their official profile while Genesys PureCloud profile is liked by 16058 people.

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