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Compare Sayint vs Provide Support

What is better Sayint or Provide Support? Assessing products for the top Customer Support Software doesn't have to be hard. On our review platform, you can easily match Sayint and Provide Support and promptly see their distinct features. We allow you to check their functions, supported devices, support service, pricing, terms, and more.

You can also compare their overall score (8.0 for Sayint vs. 8.7 for Provide Support) and overall customer satisfaction level (N/A% for Sayint vs. N/A% for Provide Support). Spend some time and assess your leading options and determine which one is right for your company. Similarly, you have to assess the software vendor’s business viability; are they reliable and will they still be around in the future?

People who are pressed for time or could use a Call Center Software suggestion from our team might want to examine these top choices for this year: RingCentral Contact Center, Zendesk, Freshcaller.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

By Quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Omnichannel data aggregation and analytics
  • Speech Analytics
  • Real-time Compliance Automation
  • Agent performance and Training
  • Customer Experience Tracking Analysis
  • Sales Effectiveness Analysis

Pricing Info

Contact Sayint for information on their basic and enterprise pricing packages. You can also sign up for a demo to see if the software is a perfect fit for your business.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Sayint integrates with the following business systems and applications:

  • Freshdesk
  • Zendesk
  • Salesforce
  • Microsoft Dynamics 365
  • Zoho
  • Hubspot
  • Zapier
  • Pipedrive
  • Facebook messenger
  • Slack
  • WhatsApp
  • Intercom
  • Freshchat

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Sayint is a Data Analytics software that derives high quality, actionable insights from data gathered and analyzed from customer conversations sourced from various communication channels.

Company Email

contact@sayint.ai

Contact No.

Company's Address

Sayint
12th Floor Manjeera Trinity Corporate JNTU - Hitech City Road
Hyderabad 500072
India

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Website Integration
  • Multiple Simultaneous Chats
  • Call Transfer
  • Operator-to-Operator Chats
  • Chat Transcripts
  • Visitor List
  • Geo-location Map
  • Navigation History
  • IP-to-location
  • Browser & OS Details
  • Referring URL
  • Search Engine Keywords
  • Mobile App

Pricing Info

Provide Support has three basic enterprise pricing options, which are based on the number of operators you have. If you have more than 10 operators, you can get in touch with the sales team.

Small Business – $15/month or $99/year

  • 1 Operator

Corporate – $30/month or $198/year

  • 3 Operators

Enterprise – $60/month or $396/year

  • 10 Operators

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Florida State University, University of Cambridge, City of Las Vegas

Integrations

Provide Support can integrate with websites and various shopping cart software. It also has plugins available for the following platforms, among others:

  • WordPress
  • Joomla
  • Magento

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A powerful and reliable live support software for macOS, Windows, and Linux.

Company Email

support@providesupport.com

Contact No.

Company's Address

Provide Support, LLC
65 Broadway, 3rd Floor
New York, NY 10006
USA

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Inbound and outbound calling
  • Unlimited concurrent calls
  • Local and toll-free numbers
  • Voicemail
  • Customized greetings
  • Monitoring and reporting
  • Inbound SMS and MMS
  • Outbound SMS and notifications
  • Routing and queueing calls
  • Call control
  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, chat, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi-locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise – Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not include the cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise – $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multi-brand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise – $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise – $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Integrations

Zendesk integrates with several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

One of the leading help desk and call center platforms trusted by over 40,000 organizations worldwide including global call center companies.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

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Almost as essential as functionalities and user support level are pricing options offered by Sayint and Provide Support. Although cost should not be a deciding factor it’s definitely a significant thing to consider. You should try to find a flexible pricing plan that can be adjusted to your company size and painlessly scaled up when your company develops. You should be certain you don’t opt for packages that have additional functionalities that you won’t use and always try to get in touch with the vendor directly as enterprises can frequently count on more affordable prices. You should also check out a free trial or demo of each product to spend at least some time on actual work with the system. It’s a valuable experience that doesn’t ask you to spend any money and offers a practical overview of what it feels like to work with Sayint and Provide Support.

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