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Compare CXQuest vs. Satmetrix

When you need an efficient Customer Experience Management Software product for your organization you must remember to assess several alternatives. It doesn’t have to be tricky, and can be as easy as matching their features in a table like the one below. You will also get a brief idea how each product works. For instance, on this page you can check Satmetrix’s overall score of 8.7 and compare it against CXQuest’s score of 6.2; or Satmetrix’s user satisfaction level at 100% versus CXQuest’s 100% satisfaction score. The evaluation will allow you to see the strengths and weaknesses of each service, and choose which one suits you requirements better. On top of the main features, the solution that’s simple to grasp and use is always the better choice. Those of you who don't have much time or could use a Customer Experience Management Software recommendation from our team might want to examine these top choices for the current year: Yotpo, Qualtrics CX, Contactually.
Compare

CXQuest

VS

Satmetrix

VS

CXQuest screenshot Satmetrix screenshot
Pricing Page

Total Score

Our Score

6.2 ?

Our Score

8.7 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

100% ?

Price

Price

by quote

by quote

Pricing Model

Pricing Model

Quote-based Quote-based
Detailed Review

Detailed Review

General Description

General Description

SaaS, big-data software for enterprises, customer experience and retention management, multi-channel surveys, behavioral and online reputation tracking.
Satmetrix is a customer experience management platform designed to help you create and manage unique customer journeys.
Useful Links
Available Features

Available Features

CXQuest FEATURES

  • Retention management
  • Multi-channel surveys
  • Service communication analysis
  • Behavioral tracking
  • Online and social media reputation tracking and improvement
  • Customer knowledge improvement
  • Multi-channel feedback collection
  • Facebook and twitter specific parameters
  • External experience data
  • Google alerts
  • Recovery management
  • Retention marketing
  • CLV predictions
  • Experienced based segmentation
  • CX analysis
  • Adaptable and scalable
  • Self-service platform
  • Data export

Satmetrix FEATURES

  • Customer experience data collection and integration
  • Automated analytics to reveal unprecedented insights
  • Action management process management and monitoring
  • CX insights delivery
  • Targeted change
Devices Supported

Devices Supported

Windows
Linux
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Customer Types

Customer Types

Large Enterprises Small Business | Large Enterprises | Medium Business
Email Address

Email Address

sales@cxgroup.co Sales@Satmetrix.com
Integrations

Integrations

CXQuest integrates with the following business systems and applications:

  • Trello
  • Google Calendar
  • Slack
  • Webhooks, IMAP and Email by Zapier
  • Pipedrive
  • WordPress
  • Evernote
  • Twitter
  • Typeform
  • Google Contacts
  • ActiveCampaign
  • Infusionsoft
  • Hubspot
  • Asana
  • Dropbox
  • Salesforce
  • Zendesk
  • Instagram
  • Eventbrite

No information available.

Languages Supported

Languages Supported

English English
Contact Phone

Contact Phone

+1-305-985-5550 +1-888-800-2313
Company's Address

Company's Address

2701 S Bayshore Drive, #303
Coconut Grove, FL 33133
USA
1100 Park Pl
San Mateo, CA 94403
USA
Pricing Page

Pricing Page

Learn more about CXQuest pricing Learn more about Satmetrix pricing
Prominent Clients

Prominent Clients

Allianz, Hilton, STAMFORD Tyres Exchange Bank, Pulse Secure, Williams Scotsman, Busey Bank
Available Plans

Available Plans

CXQuest’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

Contact Satmetrix for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.

Types of Support

Types of Support

Phone
Ticket Training
Phone
Ticket
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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If you test various Customer Experience Management Software services you shouldn’t only study their features list and offered pricing packages. Keep in mind the app should be adjusted to your work processes and team so the more flexible their offer the better. Check which systems are supported by Satmetrix and CXQuest and be certain you will get mobile support for whichever devices you use in your company. It may also be a good idea to find out which languages and geographies are supported, as this may be a key element for many companies.