Compare Zoho Wiki vs. Samanage

It’s a good idea to use our scoring system to give you a general idea which Customer Support Software product is more suitable for your company. For overall product quality, Samanage received 9.6 points, while Zoho Wiki earned 8.3 points. At the same time, for user satisfaction, Samanage scored 100%, while Zoho Wiki scored 100%. Specifics of their features, tools, supported platforms, customer service, plus more are given below to help you get a more accurate review. Remember to choose only the tools your company needs so you don’t waste money for features which are redundant. We realize that not all companies have the time to scrutinize a large number of different services, so we created a list of suggestions that you may find useful. Our top selections for the Customer Support Software category are: Samanage, Freshdesk, LiveAgent.
Comparison

Zoho Wiki

VS

Samanage

VS

Zoho Wiki screenshot Samanage screenshot
Pricing Details

Total Score

Our Score

8.3 ?

Our Score

9.6 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

98% ?

Cost

Cost

free

by quote

Price Scheme

Price Scheme

Free | Monthly payment Monthly payment | Quote-based
Complete Review

Complete Review

General Description

General Description

Web-hosted wiki platform that provides business owners a ready-made platform for sharing, collaboration, and content management.
Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
Quick Links
Popular Customers

Popular Customers

Phone Number

Phone Number

+1 877 834 4428 1.888.250.8971
Pricing Details

Pricing Details

Learn more about Zoho Wiki pricing Learn more about Samanage pricing
Business Size

Business Size

Small Business Small Business | Large Enterprises | Medium Business
Devices Supported

Devices Supported

Windows
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Available Integrations

Available Integrations

Zoho Wiki integrates with the whole Zoho Business Suite.

  • Google Apps
  • Zapier
  • Zendesk
  • Citrix GoToAssist Remote Support
  • Okta
  • OneLogin
  • CA SiteMinder and CA CloudMinder
  • Samanage on-premise or cloud REST API
  • QR and barcodes
  • Jira
  • LogMeIn
  • Centrify
  • Salesforce
  • Dropbox
Pricing Info

Pricing Info

Free

  • 3 Users
  • 1 Wiki
  • 3 Workspaces
  • 500MB Storage Space
  • Unlimited Pages and Revision
  • SSL Support
  • ZIP Backup
  • RSS and Atom feed
  • Access Controls
  • Customizable CSS

Business – $3/user/month

  • All Free Features
  • $5/Wikis/month
  • Unlimited Workspaces
  • 1GB/User
  • Custom Domain

The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.

If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.

Available pricing plans include:

  • IT Service Desk
  • IT Asset Management
  • Integrated IT Solution
Available Support

Available Support

Phone
Ticket Training
Phone Live Support
Ticket Training
Contact Email

Contact Email

sales@zohocorp.com support@samanage.com
Available Features

Available Features

Zoho Wiki FEATURES

  • Sharing and Collaboration
  • User Administration
  • Branding
  • Notifications
  • Rich User Experience
  • Content Organization

Samanage FEATURES

  • IT Service Desk
  • Contracts & Licenses
  • Knowledge Base
  • IT Asset Management
  • Self-service Portal
  • Risk Detection
  • Problems & Changes
  • IT Service Catalog
  • SLA Management
  • Reports and API
  • Mobile Access
  • Integrations Suite
  • Tailored dashboard
  • Risks tab
  • Built-in best practices
  • Automatic classification
  • Warranty sync
  • Drag & drop setup
  • QR Audit tool
  • Invisible patches
  • Crowdsource printers
  • No-regrets undo
  • Fewer clicks
  • Snapshot view
  • Always current
Vendor's Address

Vendor's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton,
California 94588, USA
117 Edinburgh South
Suite 100, Cary NC 27511
Languages

Languages

USA, International USA, UK, Canada, Germany, Japan
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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The apps compared on this page are only a small sample of our full Customer Support Software category and you should take into account that there could be more reliable options out there. If you want to guarantee you make the wisest choice for your business we strongly suggest that you analyze more products first. It may also be a good idea to check out our top 10 Customer Support Software ranking to find out which software are now the highest-rated ones and dominate the market.