Compare xSellco Helpdesk vs. Samanage

We are here to streamline the process of assessing Customer Support Software products for you. In particular, on this page you can verify the overall performance of Samanage (9.6) and contrast it with the overall performance of XSellco Fusion (8.8). You can also match their overall user satisfaction rating: Samanage (98%) vs. XSellco Fusion (100%). Furthermore, you can read their capabilities thoroughly to determine which product can better address your company’s needs. In general, any business solution has to let you to quickly view the big picture, at the same time giving you immediate access to the details. We realize that not all people have the time to try out dozens of various products, so we created a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: Freshdesk, Samanage, LiveAgent.
Software

xSellco Helpdesk

VS

Samanage

VS

xSellco Helpdesk screenshot Samanage screenshot
Pricing Page

Our Score

Our Score

8.8 ?

Our Score

9.6 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

98% ?

Cost

Cost

$79

by quote

Pricing Model

Pricing Model

Monthly payment | Annual Subscription Monthly payment | Quote-based
Complete Review

Complete Review

Product Info

Product Info

A popular help desk system for ecommerce businesses from various scales, which they can use to manage contact and solve tickets via several online channels.
Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
Quick Links
Available Languages

Available Languages

USA, UK, Canada, International USA, UK, Canada, Germany, Japan
Contact Address

Contact Address

280 Madison Avenue, #912 - 9th Floor
New York, NY 10016
USA
117 Edinburgh South
Suite 100, Cary NC 27511
Company Email

Company Email

support@xsellco.com support@samanage.com
Popular Customers

Popular Customers

Shark, Suzuki, Lighting Supply Group, MicksGarage
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Contact No.

Contact No.

+1 917-688-2333 1.888.250.8971
Pricing Plans

Pricing Plans

xSellco Helpdesk offers several payment plans to choose from, depending on whether you’re interested in managing a small team, or looking to purchase an enterprise pricing plan for a large business. For each plan, you can benefit from the company’s free 14-days trial, and examine its features in advance. Here are the details for all plans:

Starter Plan – $79/month (billed annually)

  • 500 support tickets /month
  • Unlimited users
  • Unlimited sales channels
  • Unlimited response templates
  • Unlimited SmartTags
  • Email support
  • Unlimited language translations
  • Social media integrations
  • Webstore live chat
  • Automated responses
  • Sales and performance analytics

Small Plan – $229/month (billed annually)

  • 2000 support tickets /month
  • Unlimited users
  • Unlimited sales channels
  • Unlimited response templates
  • Unlimited dynamic tags
  • Email support
  • Unlimited language translations
  • Social media integrations
  • Webstore live chat
  • Automated responses
  • Sales and performance analytics

Medium Plan – $399/month (billed annually)

  • 4000 support tickets /month
  • Unlimited users
  • Unlimited sales channels
  • Unlimited response templates
  • Unlimited SmartTags
  • Email / phone / live chat support
  • Unlimited language translations
  • Social media integrations
  • Webstore live chat
  • Automated responses
  • Sales and performance analytics

Large Plan – $699/month (billed annually)

  • 8000 support tickets /month
  • Unlimited users
  • Unlimited sales channels
  • Unlimited response templates
  • Unlimited SmartTags
  • Email / phone / live chat support
  • Unlimited language translations
  • Social media integrations
  • Webstore live chat
  • Automated responses
  • Sales and performance analytics

The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.

If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.

Available pricing plans include:

  • IT Service Desk
  • IT Asset Management
  • Integrated IT Solution
Features

Features

xSellco Helpdesk FEATURES

  • Integration to all the biggest marketplaces
  • Integration to all leading shopping carts and ecommerce web platforms
  • Integration of Facebook and Twitter profiles to your team inbox
  • Contact Us widget for live chat
  • Centralized dashboard for all customers
  • Full order details
  • Tracking shipping status
  • Customizable message templates
  • Smart tags
  • Auto responder
  • Automated language translation
  • Listings
  • Mobile app
  • Ticket queries
  • Internal notes
  • External messages
  • Unlimited number of users
  • Folders
  • Labels
  • Rules
  • Inbox filters
  • Prioritized inbox
  • Collision detection
  • User permissions
  • Security
  • Ticket heatmap
  • Ticket volume reports
  • Response time reports
  • Team performance reports

Samanage FEATURES

  • IT Service Desk
  • Contracts & Licenses
  • Knowledge Base
  • IT Asset Management
  • Self-service Portal
  • Risk Detection
  • Problems & Changes
  • IT Service Catalog
  • SLA Management
  • Reports and API
  • Mobile Access
  • Integrations Suite
  • Tailored dashboard
  • Risks tab
  • Built-in best practices
  • Automatic classification
  • Warranty sync
  • Drag & drop setup
  • QR Audit tool
  • Invisible patches
  • Crowdsource printers
  • No-regrets undo
  • Fewer clicks
  • Snapshot view
  • Always current
Supported Integrations

Supported Integrations

xSellco Helpdesk allows you to seamlessly manage your customer support across the following channels, in one place:

  • Amazon
  • eBay
  • Shopify
  • WooCommerce
  • BigCommerce
  • Magento
  • Prestashop
  • Bonanza
  • Sears
  • Tesco
  • Allegro
  • Facebook
  • Twitter
  • Fnac
  • Mirakl
  • Walmart
  • Newegg
  • Priceminister
  • CDiscount
  • Linnworks
  • Channeladvisor
  • Brightpearl
  • Skubana
  • Veeqo
  • Google Apps
  • Zapier
  • Zendesk
  • Citrix GoToAssist Remote Support
  • Okta
  • OneLogin
  • CA SiteMinder and CA CloudMinder
  • Samanage on-premise or cloud REST API
  • QR and barcodes
  • Jira
  • LogMeIn
  • Centrify
  • Salesforce
  • Dropbox
Company Size

Company Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Available Support

Available Support

Phone
Ticket Training
Phone Live Support
Ticket Training
Pricing Page

Pricing Page

Learn more about xSellco Helpdesk pricing Learn more about Samanage pricing
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Both Samanage and XSellco Fusion were evaluated by a group of independent SaaS experts who prepared a detailed study of all important aspects of every solution. Their total score was prepared with unique SmartScore algorithm that gives an individual partial score to each component including: main features, customer support, mobile device support, security, client satisfaction as well as media presence. We know useful features are not the only thing essential to a company so we make sure we pay attention to all sides of a app before coming up with its final rating.