Compare xSellco Helpdesk vs. SamanageWe are here to streamline the process of assessing Customer Support Software products for you. In particular, on this page you can verify the overall performance of Samanage (9.6) and contrast it with the overall performance of XSellco Fusion (8.8). You can also match their overall user satisfaction rating: Samanage (98%) vs. XSellco Fusion (100%). Furthermore, you can read their capabilities thoroughly to determine which product can better address your company’s needs. In general, any business solution has to let you to quickly view the big picture, at the same time giving you immediate access to the details. We realize that not all people have the time to try out dozens of various products, so we created a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: Freshdesk, Samanage, LiveAgent.
|Monthly payment | Annual Subscription||Monthly payment | Quote-based|
A popular help desk system for ecommerce businesses from various scales, which they can use to manage contact and solve tickets via several online channels.
Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
|USA, UK, Canada, International||USA, UK, Canada, Germany, Japan|
| 280 Madison Avenue, #912 - 9th Floor |
New York, NY 10016
| 117 Edinburgh South|
Suite 100, Cary NC 27511
|Shark, Suzuki, Lighting Supply Group, MicksGarage|
xSellco Helpdesk offers several payment plans to choose from, depending on whether you’re interested in managing a small team, or looking to purchase an enterprise pricing plan for a large business. For each plan, you can benefit from the company’s free 14-days trial, and examine its features in advance. Here are the details for all plans:
Starter Plan – $79/month (billed annually)
Small Plan – $229/month (billed annually)
Medium Plan – $399/month (billed annually)
Large Plan – $699/month (billed annually)
The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.
If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.
Available pricing plans include:
xSellco Helpdesk allows you to seamlessly manage your customer support across the following channels, in one place:
|Small Business | Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business|
|Learn more about xSellco Helpdesk pricing||Learn more about Samanage pricing|
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Both Samanage and XSellco Fusion were evaluated by a group of independent SaaS experts who prepared a detailed study of all important aspects of every solution. Their total score was prepared with unique SmartScore algorithm that gives an individual partial score to each component including: main features, customer support, mobile device support, security, client satisfaction as well as media presence. We know useful features are not the only thing essential to a company so we make sure we pay attention to all sides of a app before coming up with its final rating.