Compare Workbooks vs. Samanage

A good way to find the correct CRM Software product for your company is to compare the solutions against each other. Here you can compare Samanage and Workbooks and see their features compared thoroughly to help you decide on which one is the better product. Similarly, you can review their overall ratings, for instance: overall score (Samanage: 9.6 vs. Workbooks: 9.0) and user satisfaction (Samanage: 98% vs. Workbooks: 91%). Analyze their differences and similarities and discover which one outperforms the other. Similarly think about how your business will look like in the future; will your company outgrow the app in the next 3-5 years? Our team put a lot of effort to prepare reviews of all popular Customer Support Software services that you can find on the market, but among them these three caught our special attention: Zendesk, Freshdesk, Samanage.
Comparison

Workbooks

VS

Samanage

VS

Workbooks screenshot Samanage screenshot
Pricing Page

Our Score

Our Score

9.0 ?

Our Score

9.6 ?

Client Experience

Client Experience

Client Experience

91% ?

Client Experience

98% ?

Pricing

Pricing

$30

by quote

Pricing Type

Pricing Type

Monthly payment Monthly payment | Quote-based
Detailed Review

Detailed Review

Product Info

Product Info

Workbooks helps sales leaders, sales people, and marketers with the necessary tools to create leads, handle the sales pipeline and close more deals.
Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
Easy Links
Integrations

Integrations

  • Barbour ABI
  • Box.net
  • CCH Software
  • Constant Contact
  • Creditsafe
  • dotMailer
  • EventHQ
  • Google Docs
  • HelloSign
  • Hubspot
  • Lead Forensics
  • MailChimp
  • MPZMail
  • Workbooks Outlook Connector
  • PieSync
  • Postcode Anywhere
  • SageLink
  • Google Apps
  • Zapier
  • Zendesk
  • Citrix GoToAssist Remote Support
  • Okta
  • OneLogin
  • CA SiteMinder and CA CloudMinder
  • Samanage on-premise or cloud REST API
  • QR and barcodes
  • Jira
  • LogMeIn
  • Centrify
  • Salesforce
  • Dropbox
Phone Number

Phone Number

44 (0)118 303 0100 1.888.250.8971
Contact Address

Contact Address

Unit 9 Suttons Business Park,
Suttons Park Avenue,
Reading, Berkshire RG6 1AZ,
United Kingdom
117 Edinburgh South
Suite 100, Cary NC 27511
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Languages Supported

Languages Supported

English English
Types of Clients

Types of Clients

Small Business | Medium Business Small Business | Large Enterprises | Medium Business
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone Live Support
Ticket Training
Available Features

Available Features

Workbooks FEATURES

  • Campaign Membership
  • Campaign Management
  • Lead and Opportunity Management
  • Quotas, and Forecast
  • Case or ticket assignment
  • Automatic ticket numbers
  • Fully Featured Reporting Functionality
  • Foreign Currency & Exchange Rates
  • Manage Products and Pricing Schemes
  • Sales Order Processing
  • Unlimited Customizable Dashboards
  • Notes, Activities and Notifications
  • Capacity to send Outbound Emails

Samanage FEATURES

  • IT Service Desk
  • Contracts & Licenses
  • Knowledge Base
  • IT Asset Management
  • Self-service Portal
  • Risk Detection
  • Problems & Changes
  • IT Service Catalog
  • SLA Management
  • Reports and API
  • Mobile Access
  • Integrations Suite
  • Tailored dashboard
  • Risks tab
  • Built-in best practices
  • Automatic classification
  • Warranty sync
  • Drag & drop setup
  • QR Audit tool
  • Invisible patches
  • Crowdsource printers
  • No-regrets undo
  • Fewer clicks
  • Snapshot view
  • Always current
Pricing Page

Pricing Page

Learn more about Workbooks pricing Learn more about Samanage pricing
Vendor Email

Vendor Email

info@workbooks.com support@samanage.com
Available Plans

Available Plans

Free Plan:

  • 2 users completely free
  • Free online support
  • Contact management
  • Sales force automation
  • Marketing automation
  • Customer support
  • Order management
  • Invoicing & credit notes
  • Reporting & views

Workbooks.com CRM: $30/user/month

  • Most free package features
  • Unlimited users
  • Optional Add-ons

Workbooks.com Business: $70/user/month

  • All features from previous packages
  • Unlimited users
  • Unlimited platform and support options

The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.

If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.

Available pricing plans include:

  • IT Service Desk
  • IT Asset Management
  • Integrated IT Solution
Popular Customers

Popular Customers

Amstore, ClinkClink, Megatech Ltd
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You should note that even though both Samanage and Workbooks may provide a reliable set of features every solution may be created for a different company size. If you are studying different apps you may want to give some attention to a company size they are meant for. Some elements may scale up effectively for large enterprises but if you run a small or medium business it’s usually more sensible to stay away from paying for advanced features that you might never actually use.