Compare WhatUsersDo vs. Samanage

When choosing the best Customer Support Software for your enterprise it is suggested that you assess the features, pricing, as well as other essential details concerning the product and vendor. Here, you can examine the similarities and disparities between Samanage (overall score at 9.6 and user satisfaction at 98%) and WhatUsersDo (overall score at 7.3 and user satisfaction at 99%). It's also possible to check their specific modules, such as features, plans, rates, terms and conditions, etc. Moreover, analyze the terms closely for information on hidden costs, such as, setup cost, separate support plan, upgrade fees, cloud storage fees, and more. At the moment, the most popular services in our Customer Support Software category are: Samanage, Zendesk, Freshdesk.
Software

WhatUsersDo

VS

Samanage

VS

WhatUsersDo screenshot Samanage screenshot
Pricing Details

Our Score

Our Score

7.3 ?

Our Score

9.6 ?

Client Experience

Client Experience

Client Experience

99% ?

Client Experience

98% ?

Cost

Cost

£10,000

by quote

Price Scheme

Price Scheme

Annual Subscription Monthly payment | Quote-based
Detailed Review

Detailed Review

General Description

General Description

Insight into the digital experiences of people. It is used by more than 1500 customers who have made it an important part of their business process.
Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
Easy Links
Pricing Details

Pricing Details

Learn more about WhatUsersDo pricing Learn more about Samanage pricing
Available Features

Available Features

WhatUsersDo FEATURES

  • Complete user experience testing and research
  • Better insight to drive sales, conversions, loyalty and growth
  • Robust, actionable, and available company-wide
  • Instant access to an online panel of “real people”
  • Customized test designs and plans
  • Desktop user experience testing
  • Emails, Surveys, Adverts, PPC, SEO, Search, among others
  • Complete assistance
  • Maximium value of your digital channels
  • Numerous test scenarios

Samanage FEATURES

  • IT Service Desk
  • Contracts & Licenses
  • Knowledge Base
  • IT Asset Management
  • Self-service Portal
  • Risk Detection
  • Problems & Changes
  • IT Service Catalog
  • SLA Management
  • Reports and API
  • Mobile Access
  • Integrations Suite
  • Tailored dashboard
  • Risks tab
  • Built-in best practices
  • Automatic classification
  • Warranty sync
  • Drag & drop setup
  • QR Audit tool
  • Invisible patches
  • Crowdsource printers
  • No-regrets undo
  • Fewer clicks
  • Snapshot view
  • Always current
Integrations

Integrations

No information available

 

  • Google Apps
  • Zapier
  • Zendesk
  • Citrix GoToAssist Remote Support
  • Okta
  • OneLogin
  • CA SiteMinder and CA CloudMinder
  • Samanage on-premise or cloud REST API
  • QR and barcodes
  • Jira
  • LogMeIn
  • Centrify
  • Salesforce
  • Dropbox
Types of Support

Types of Support

Phone
Training
Phone Live Support
Ticket Training
Prominent Customers

Prominent Customers

Tesco, Virgin Atlantic, LateRooms, Philips
Email Address

Email Address

info@whatusersdo.com support@samanage.com
Available Languages

Available Languages

English English
Contact No.

Contact No.

+ 44 (0)207-036-1950 1.888.250.8971
Business Size

Business Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Available Devices

Available Devices

Windows
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Pricing Plans

Pricing Plans

WhatUserDo offers four packages. You can choose from annual plans or project pricing.

Starter: £10K

  • Get started with user insights
  • 50 video test credits

Repeat: £20K

  • Improve key user journeys and funnels
  • 100 video test credits

Regular: £30K

  • Maximize on your roadmap projects
  • 150 video test credits

Enterprise: £40K

  • Understand people’s digital experiences
  • 200 video test credits

The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.

If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.

Available pricing plans include:

  • IT Service Desk
  • IT Asset Management
  • Integrated IT Solution
Company's Address

Company's Address

WhatUsersDo Ltd, United House, North Road, London, N7 9DP 117 Edinburgh South
Suite 100, Cary NC 27511
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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All the data, details and opinions that we provided in this table were gathered from official vendor pages, marketing materials available online, real-life experience from real users as well as our own everyday use of every app by a professional reviewer. We do our best to extensively study each app, so we not only analyze it on our own, but we also match our results with views of other members from the B2B community.