Compare WhatUsersDo vs. Samanage

To make sure you get the most efficient and productive Customer Support Software for your business, you should compare products available on the market. For example, here you can match Samanage’s overall score of 9.6 against WhatUsersDo’s score of 7.3. You may also compare their general user satisfaction: Samanage (100%) vs. WhatUsersDo (99%). In addition, you can evaluate their good and bad points feature by feature, including their contract conditions and prices. By comparing products you are more likely to choose the best software for your business. It’s clear you have to know your particular requirements to realize which software matches those needs. People who are pressed for time or would like to get a Customer Support Software recommendation from our team may want to take a look at these top choices for this year: Freshdesk, LiveAgent, Samanage.
Compare

WhatUsersDo

VS

Samanage

VS

WhatUsersDo screenshot Samanage screenshot
Pricing Details

Total Score

Our Score

7.3 ?

Our Score

9.6 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

99% ?

Client Satisfaction

98% ?

Pricing

Pricing

£10,000

by quote

Pricing Type

Pricing Type

Annual Subscription Monthly payment | Quote-based
Full Review

Full Review

General Info

General Info

Insight into the digital experiences of people. It is used by more than 1500 customers who have made it an important part of their business process.
Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
Quick Links
Prominent Clients

Prominent Clients

Tesco, Virgin Atlantic, LateRooms, Philips
Languages

Languages

UK USA, UK, Canada, Germany, Japan
Customer Support

Customer Support

Phone
Training
Phone Live Support
Ticket Training
Pricing Details

Pricing Details

Learn more about WhatUsersDo pricing Learn more about Samanage pricing
Integrations

Integrations

No information available

 

  • Google Apps
  • Zapier
  • Zendesk
  • Citrix GoToAssist Remote Support
  • Okta
  • OneLogin
  • CA SiteMinder and CA CloudMinder
  • Samanage on-premise or cloud REST API
  • QR and barcodes
  • Jira
  • LogMeIn
  • Centrify
  • Salesforce
  • Dropbox
Phone Number

Phone Number

+ 44 (0)207-036-1950 1.888.250.8971
Contact Email

Contact Email

info@whatusersdo.com support@samanage.com
Available Devices

Available Devices

Windows
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Pricing Info

Pricing Info

WhatUserDo offers four packages. You can choose from annual plans or project pricing.

Starter: £10K

  • Get started with user insights
  • 50 video test credits

Repeat: £20K

  • Improve key user journeys and funnels
  • 100 video test credits

Regular: £30K

  • Maximize on your roadmap projects
  • 150 video test credits

Enterprise: £40K

  • Understand people’s digital experiences
  • 200 video test credits

The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.

If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.

Available pricing plans include:

  • IT Service Desk
  • IT Asset Management
  • Integrated IT Solution
Company's Address

Company's Address

WhatUsersDo Ltd, United House, North Road, London, N7 9DP 117 Edinburgh South
Suite 100, Cary NC 27511
Available Features

Available Features

WhatUsersDo FEATURES

  • Complete user experience testing and research
  • Better insight to drive sales, conversions, loyalty and growth
  • Robust, actionable, and available company-wide
  • Instant access to an online panel of “real people”
  • Customized test designs and plans
  • Desktop user experience testing
  • Emails, Surveys, Adverts, PPC, SEO, Search, among others
  • Complete assistance
  • Maximium value of your digital channels
  • Numerous test scenarios

Samanage FEATURES

  • IT Service Desk
  • Contracts & Licenses
  • Knowledge Base
  • IT Asset Management
  • Self-service Portal
  • Risk Detection
  • Problems & Changes
  • IT Service Catalog
  • SLA Management
  • Reports and API
  • Mobile Access
  • Integrations Suite
  • Tailored dashboard
  • Risks tab
  • Built-in best practices
  • Automatic classification
  • Warranty sync
  • Drag & drop setup
  • QR Audit tool
  • Invisible patches
  • Crowdsource printers
  • No-regrets undo
  • Fewer clicks
  • Snapshot view
  • Always current
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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If you test various Customer Support Software solutions you shouldn’t just look at their list of features and provided pricing plans. Keep in mind the solution should be matching your standards and company so the more flexible their offer the better. Explore which systems are supported by Samanage and WhatUsersDo and be certain you will get mobile support for whatever devices you use in your company. It may also be a good idea to find out which languages and geographies are supported, as this may be a critical factor for many businesses.