Compare TRACK Hospitality Software vs. Samanage

You can use our scoring system to help you get a general idea which Customer Support Software product is more suitable for your company. For overall product quality, Samanage received 9.6 points, while TRACK Hospitality Software received 8.0 points. At the same time, for user satisfaction, Samanage scored 98%, while TRACK Hospitality Software scored 98%. Information regarding their characteristics, tools, supported platforms, customer service, etc. are provided below to help you get a more accurate assessment. Don’t forget to purchase only the functions that you need to avoid wasting cash for features that you won’t be using. Our experts made sure to review all popular Customer Support Software products that you can find on the market, but among them these three deserved our special attention: Freshdesk, Zendesk, Samanage.
Product

TRACK Hospitality Software

VS

Samanage

VS

TRACK Hospitality Software screenshot Samanage screenshot
Pricing Page

Score

Our Score

8.0 ?

Our Score

9.6 ?

Client Experience

Client Experience

Client Experience

98% ?

Client Experience

98% ?

Pricing

Pricing

by quote

by quote

Pricing Type

Pricing Type

Quote-based Monthly payment | Quote-based
Full Review

Full Review

Product Info

Product Info

TRACK Hospitality Software is the leading cloud SaaS solution for hospitality.
Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
Quick Links
Pricing Page

Pricing Page

Learn more about TRACK Hospitality Software pricing Learn more about Samanage pricing
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Pricing Info

Pricing Info

TRACK is a quote-priced system where users are provided with individual SMB/enterprise pricing packages to meet their specific needs. Contact the company for more details, and ask for your quote.

The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.

If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.

Available pricing plans include:

  • IT Service Desk
  • IT Asset Management
  • Integrated IT Solution
Contact Email

Contact Email

info@trackhs.com support@samanage.com
List of Features

List of Features

TRACK Hospitality Software FEATURES

  • Call Center
  • Marketing
  • Reporting
  • CRM
  • Property Management
  • Cloud SaaS Tools
  • Track inventory
  • Unit audit trail
  • Owner portal
  • Display status of a unit in real-time
  • Ledger accounts
  • Create unique calendar groups
  • Integration with credit card
  • Send notifications
  • Property booking
  • Guest portal to increase retention
  • Create & view invoices
  • Create & track campaigns
  • Smart call routing

Samanage FEATURES

  • IT Service Desk
  • Contracts & Licenses
  • Knowledge Base
  • IT Asset Management
  • Self-service Portal
  • Risk Detection
  • Problems & Changes
  • IT Service Catalog
  • SLA Management
  • Reports and API
  • Mobile Access
  • Integrations Suite
  • Tailored dashboard
  • Risks tab
  • Built-in best practices
  • Automatic classification
  • Warranty sync
  • Drag & drop setup
  • QR Audit tool
  • Invisible patches
  • Crowdsource printers
  • No-regrets undo
  • Fewer clicks
  • Snapshot view
  • Always current
Vendor's Address

Vendor's Address

9900 Hemingway Ave. S
Cottage Grove MN, 55016
USA
117 Edinburgh South
Suite 100, Cary NC 27511
Languages

Languages

English English
Popular Clients

Popular Clients

Southern Vacation Rentals, Sandestin Gold and Beach Resort, Skytop Lodge
Support Types

Support Types

Phone
Ticket Training
Phone Live Support
Ticket Training
OS Supported

OS Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Integrations

Integrations

No information available.

  • Google Apps
  • Zapier
  • Zendesk
  • Citrix GoToAssist Remote Support
  • Okta
  • OneLogin
  • CA SiteMinder and CA CloudMinder
  • Samanage on-premise or cloud REST API
  • QR and barcodes
  • Jira
  • LogMeIn
  • Centrify
  • Salesforce
  • Dropbox
Contact Phone

Contact Phone

+1-866-757-8229 1.888.250.8971
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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When you select a service that you believe will work best for your company you shouldn’t just limit yourself to what experts have to say about it. In many cases personal experience with the solution may change, depending on your own preferences and work processes. That’s why in our reviews we also provide our User Satisfaction Rating for every service to give you a quick impression of how real users of Samanage and TRACK Hospitality Software rate their experience with the app. Our algorithm is built around complex analysis of product mentions on other sites, social networks and blogs, so you are going to obtain a full and credible picture of what other customers think about each service. In this example Samanage has a total satisfaction rating at 98% while for TRACK Hospitality Software 98% of people say they had a positive experience with it.