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Compare Toonimo vs. Samanage

It’s a good idea to use our scoring system to give you a general idea which CRM Software product is better for your business. For overall product quality, Samanage earned 9.6 points, while Toonimo gained 8.5 points. At the same time, for user satisfaction, Samanage scored 98%, while Toonimo scored 100%. Specifics of their functions, tools, supported platforms, customer service, plus more are given below to help you get a more correct comparison. Remember to choose only the features that you need to avoid wasting cash for features that you won’t be using. We realize that not all people have the time to try out a large number of various solutions, so we prepared a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: Zendesk, Salesforce Essentials, Freshdesk.
Comparison

Toonimo

VS

Samanage

VS

Toonimo screenshot Samanage screenshot
Pricing Details

Score

Our Score

8.5 ?

Our Score

8.9 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

98% ?

Price

Price

by quote

by quote

Price Scheme

Price Scheme

Quote-based Monthly payment | Quote-based
Complete Review

Complete Review

Overview

Overview

Toonimo is a software solution that you can use to increase sales, engagement, and customer satisfaction with personalized digital walkthroughs.
Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
Useful Links
Vendor's Address

Vendor's Address

228 Park Avenue South
New York, NY 10003
117 Edinburgh South
Suite 100, Cary NC 27511
Languages Supported

Languages Supported

English English
List of Features

List of Features

Toonimo FEATURES

  • WYSIWYG editor
  • Real voice recording
  • Custom-built messaging
  • Behavior based triggers
  • Fully adaptive to mobile
  • Seamless integration
  • A/B testing for different scripts
  • Analytics dashboard
  • Custom graphic elements
  • 3D animated characters

Samanage FEATURES

  • IT Service Desk
  • Contracts & Licenses
  • Knowledge Base
  • IT Asset Management
  • Self-service Portal
  • Risk Detection
  • Problems & Changes
  • IT Service Catalog
  • SLA Management
  • Reports and API
  • Mobile Access
  • Integrations Suite
  • Tailored dashboard
  • Risks tab
  • Built-in best practices
  • Automatic classification
  • Warranty sync
  • Drag & drop setup
  • QR Audit tool
  • Invisible patches
  • Crowdsource printers
  • No-regrets undo
  • Fewer clicks
  • Snapshot view
  • Always current
Cost Details

Cost Details

Pricing is by quote to customize a plan for your specific needs and volume. Custom plans are either on a per usage rate or unlimited plan for enterprise solutions. Likewise, plans can be on a monthly, quarterly, or annual basis. Full tech support and a dedicated Success Manager for updates, statistics, and general support are also provided. You can easily request a quote for your company here.

The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.

If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.

Available pricing plans include:

  • IT Service Desk
  • IT Asset Management
  • Integrated IT Solution
Support Types

Support Types

Phone Live Support
Training
Phone Live Support
Ticket Training
Phone Number

Phone Number

+1-888-319-6572 1.888.250.8971
Vendor Email

Vendor Email

info@toonimo.com support@samanage.com
Available Integrations

Available Integrations

  • LivePerson
  • LiveChat
  • Userlike Live Chat
  • Zopim Live Chat
  • Olark Live Chat
  • iridize
  • Google Analytics
  • WalkMe
  • API
  • Google Apps
  • Zapier
  • Zendesk
  • Citrix GoToAssist Remote Support
  • Okta
  • OneLogin
  • CA SiteMinder and CA CloudMinder
  • Samanage on-premise or cloud REST API
  • QR and barcodes
  • Jira
  • LogMeIn
  • Centrify
  • Salesforce
  • Dropbox
Pricing Details

Pricing Details

Learn more about Toonimo pricing Learn more about Samanage pricing
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Prominent Customers

Prominent Customers

RingLead, Amazon Webstore, Cellcom, Royal United Mortgage, InsuranceQuotes
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Almost as essential as useful features and customer support level are pricing options given by Samanage and Toonimo. While pricing should not be the sole aspect it’s surely an important thing to think about. You should look for a flexible pricing plan that can be adjusted to your company size and effortlessly scaled up when your team expands. You should be certain you don’t pick plans that include advanced tools that you won’t use and always make an effort to get in touch with the vendor directly because big companies can often count on discounts. You should also give a chance to a free trial or demo of each service to spend at least some time working with it. It’s a valuable experience that doesn’t need you to spend any money and provides you with a reliable overview of what it feels like to work with Samanage and Toonimo.