Compare Toonimo vs. Samanage

You have such a huge number of Help Desk Software alternatives in today’s market that deciding on the best product may be difficult. On our comparison page, you can easily review the features, stipulations, available plans, and more details of Samanage and Toonimo. You can assess their score (9.6 for Samanage vs. 8.2 for Toonimo) and user satisfaction level (100% for Samanage vs. 100% for Toonimo). The scores and ratings present you with a general idea how both of these software products perform. In addition, check if the software can integrate with the company’s current business apps to promote greater productivity. If you have to quickly find the best Customer Support Software according to our experts we recommend you try out these products: Samanage, Freshdesk, LiveAgent.
Product

Toonimo

VS

Samanage

VS

Toonimo screenshot Samanage screenshot
Pricing Details

Total Score

Our Score

8.8 ?

Our Score

9.6 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

98% ?

Cost

Cost

by quote

by quote

Pricing Type

Pricing Type

Quote-based Monthly payment | Quote-based
Complete Review

Complete Review

Overview

Overview

Increase sales, engagement, customer satisfaction with personalized digital walkthroughs.
Samanage won our 2016 Supreme Software Award. It's a cloud-based IT service desk and asset management service to keep a tighter tab on things.
Quick Links
Contact Address

Contact Address

228 Park Avenue South
New York, NY 10003
117 Edinburgh South
Suite 100, Cary NC 27511
Phone Number

Phone Number

+1-888-319-6572 1.888.250.8971
Supported Integrations

Supported Integrations

  • LivePerson
  • LiveChat
  • Userlike Live Chat
  • Zopim Live Chat
  • Olark Live Chat
  • iridize
  • Google Analytics
  • WalkMe
  • API
  • Google Apps
  • Zapier
  • Zendesk
  • Citrix GoToAssist Remote Support
  • Okta
  • OneLogin
  • CA SiteMinder and CA CloudMinder
  • Samanage on-premise or cloud REST API
  • QR and barcodes
  • Jira
  • LogMeIn
  • Centrify
  • Salesforce
  • Dropbox
Languages

Languages

International USA, UK, Canada, Germany, Japan
Prominent Customers

Prominent Customers

RingLead, Amazon Webstore, Cellcom, Royal United Mortgage, InsuranceQuotes
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Pricing Details

Pricing Details

Learn more about Toonimo pricing Learn more about Samanage pricing
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Company Email

Company Email

info@toonimo.com support@samanage.com
Cost Details

Cost Details

Pricing is by quote to customize a plan for your specific needs and volume. Custom plans are either on a per usage rate or unlimited plan for enterprise solutions. Likewise, plans can be on a monthly, quarterly, or annual basis. Full tech support and a dedicated Success Manager for updates, statistics, and general support are also provided. You can easily request a quote for your company here.

The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.

If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.

Available pricing plans include:

  • IT Service Desk
  • IT Asset Management
  • Integrated IT Solution
Support Types

Support Types

Phone Live Support
Training
Phone Live Support
Ticket Training
Features

Features

Toonimo FEATURES

  • WYSIWYG editor
  • Real voice recording
  • Custom-built messaging
  • Behavior based triggers
  • Fully adaptive to mobile
  • Seamless integration
  • A/B testing for different scripts
  • Analytics dashboard
  • Custom graphic elements
  • 3D animated characters

Samanage FEATURES

  • IT Service Desk
  • Contracts & Licenses
  • Knowledge Base
  • IT Asset Management
  • Self-service Portal
  • Risk Detection
  • Problems & Changes
  • IT Service Catalog
  • SLA Management
  • Reports and API
  • Mobile Access
  • Integrations Suite
  • Tailored dashboard
  • Risks tab
  • Built-in best practices
  • Automatic classification
  • Warranty sync
  • Drag & drop setup
  • QR Audit tool
  • Invisible patches
  • Crowdsource printers
  • No-regrets undo
  • Fewer clicks
  • Snapshot view
  • Always current
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You should keep in mind that even though both Samanage and Toonimo may have a top quality range of features each product may be aimed at a different business size. If you are comparing features you may want to focus on a business type they are meant for. Specific features could scale up with no problem for huge enterprises but if you own a small or mid-sized company it’s often more sensible to refrain paying for complex functionalities that you might never actually use.