Compare Tender Support vs. Samanage

Finding the most effective Customer Support Software product is all about evaluating numerous solutions and figuring out the top software for your specific needs. Our proprietary process will give you a brief look at the general rating of Samanage and Tender Support. For overall quality and performance, Samanage scored 9.6, while Tender Support scored 7.8. On the other hand, for user satisfaction, Samanage earned 100%, while Tender Support earned 97%. Below you can also verify their functions, terms, plans, etc. to see which program will be more appropriate for your needs. One key aspect to assess is if the application can enable and disable permissions on different types of users to protect any sensitive company data. Right now, the most significant solutions in our Customer Support Software category are: Samanage, LiveAgent, Freshdesk.
Software

Tender Support

VS

Samanage

VS

Tender Support screenshot Samanage screenshot
Pricing Details

Total Score

Our Score

7.8 ?

Our Score

9.6 ?

Customer Experience

Customer Experience

Customer Experience

97% ?

Customer Experience

98% ?

Price

Price

$9

by quote

Price Scheme

Price Scheme

Monthly payment | Annual Subscription Monthly payment | Quote-based
Full Review

Full Review

General Description

General Description

A customer support application that allows you to create public forums and discussion boards that can be shared with your all web visitors.
Samanage won our 2016 Supreme Software Award. It's a cloud-based IT service desk and asset management service to keep a tighter tab on things.
Easy Links
Prominent Customers

Prominent Customers

Literature Latte, Trillian, Airbrake.io, Goodsie
Integrations

Integrations

No information available.

  • Google Apps
  • Zapier
  • Zendesk
  • Citrix GoToAssist Remote Support
  • Okta
  • OneLogin
  • CA SiteMinder and CA CloudMinder
  • Samanage on-premise or cloud REST API
  • QR and barcodes
  • Jira
  • LogMeIn
  • Centrify
  • Salesforce
  • Dropbox
Customer Types

Customer Types

Small Business | Medium Business Small Business | Large Enterprises | Medium Business
Features

Features

Tender Support FEATURES

  • Advanced reporting
  • Assign a discussion
  • Autosuggest request answers
  • Canned replies
  • Collect support requests
  • Create a searchable knowledge base
  • Create and assign queues
  • Custom branding options
  • Dashboard
  • Email commands
  • Embed a widget on your site
  • Limited and VIP access for clients
  • Discussion boards and public forums
  • Reminders and activity filters
  • Reply on the go
  • Send and receive support issues
  • Set tasks and assignments
  • Single sign-on
  • Smart email autoresponses
  • Synchronize customer issues with tickets

Samanage FEATURES

  • IT Service Desk
  • Contracts & Licenses
  • Knowledge Base
  • IT Asset Management
  • Self-service Portal
  • Risk Detection
  • Problems & Changes
  • IT Service Catalog
  • SLA Management
  • Reports and API
  • Mobile Access
  • Integrations Suite
  • Tailored dashboard
  • Risks tab
  • Built-in best practices
  • Automatic classification
  • Warranty sync
  • Drag & drop setup
  • QR Audit tool
  • Invisible patches
  • Crowdsource printers
  • No-regrets undo
  • Fewer clicks
  • Snapshot view
  • Always current
Pricing Details

Pricing Details

Learn more about Tender Support pricing Learn more about Samanage pricing
Cost Details

Cost Details

Tender Support offers three main plans. Each plan comes with one agent. You can add or remove agents as required. Each agent is $20/month. The vendor offers a 14-day free trial and a free plan for non-profits and open-source projects.

Starter: $9 per month

  • Everything to get started
  • Community forums
  • Knowledge base
  • Email support

Standard: $49 per month

  • Tools for busy teams
  • Advanced reports
  • Single sign-on
  • Canned replies

Pro: $99 per month

  • Advanced features
  • Full customization
  • Activity filters
  • Private site

The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.

If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.

Available pricing plans include:

  • IT Service Desk
  • IT Asset Management
  • Integrated IT Solution
OS Supported

OS Supported

Windows
Mac
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Contact Phone

Contact Phone

1.888.250.8971
Company Email

Company Email

support@samanage.com
Languages Supported

Languages Supported

USA, UK, Canada, Europe USA, UK, Canada, Germany, Japan
Customer Support

Customer Support

Training
Phone Live Support
Ticket Training
Contact Address

Contact Address

ENTP, 917 SW Oak Street, #422, Portland, OR 97205 117 Edinburgh South
Suite 100, Cary NC 27511
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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Every time you test various Customer Support Software solutions you shouldn’t simply look at their list of features and available pricing plans. Pay attention to the fact that the product should be matching your work processes and business so the more flexible their offer the better. Check which OSes are supported by Samanage and Tender Support and ensure you will get mobile support for whichever devices you work on in your company. It may also be a good idea to find out which languages and geographies are supported, as this might be a key element for many companies.