Compare Tender Support vs. Samanage

If you’re experiencing a hard time picking the right Customer Support Software product for your needs, we suggest that you compare the available software and discover which service offers more benefits. For instance, here you can assess Samanage (overall score: 9.6; user rating: 98%) vs. Tender Support (overall score: 7.8; user rating: 97%) for their overall performance. You can also see which one provides more tools that you need or which has more suitable pricing plans for your current budget. Using a clear table to compare their features will significantly increase the possibility of getting the appropriate product for your company. Pay attention to other areas of the software such as intuitiveness, adaptability, scalability, and pricing options. Currently, the best solutions in our Customer Support Software category are: Freshdesk, Samanage, Zendesk.
Software

Tender Support

VS

Samanage

VS

Tender Support screenshot Samanage screenshot
Pricing Page

Score

Our Score

7.8 ?

Our Score

9.0 ?

Customer Experience

Customer Experience

Customer Experience

97% ?

Customer Experience

98% ?

Pricing

Pricing

$9

by quote

Price Scheme

Price Scheme

Monthly payment | Annual Subscription Monthly payment | Quote-based
Full Review

Full Review

Product Info

Product Info

A customer support application that allows you to create public forums and discussion boards that can be shared with your all web visitors.
Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
Easy Links
Company Size

Company Size

Small Business | Medium Business Small Business | Large Enterprises | Medium Business
Languages

Languages

English, Europe English
Email Address

Email Address

support@samanage.com
List of Features

List of Features

Tender Support FEATURES

  • Advanced reporting
  • Assign a discussion
  • Autosuggest request answers
  • Canned replies
  • Collect support requests
  • Create a searchable knowledge base
  • Create and assign queues
  • Custom branding options
  • Dashboard
  • Email commands
  • Embed a widget on your site
  • Limited and VIP access for clients
  • Discussion boards and public forums
  • Reminders and activity filters
  • Reply on the go
  • Send and receive support issues
  • Set tasks and assignments
  • Single sign-on
  • Smart email autoresponses
  • Synchronize customer issues with tickets

Samanage FEATURES

  • IT Service Desk
  • Contracts & Licenses
  • Knowledge Base
  • IT Asset Management
  • Self-service Portal
  • Risk Detection
  • Problems & Changes
  • IT Service Catalog
  • SLA Management
  • Reports and API
  • Mobile Access
  • Integrations Suite
  • Tailored dashboard
  • Risks tab
  • Built-in best practices
  • Automatic classification
  • Warranty sync
  • Drag & drop setup
  • QR Audit tool
  • Invisible patches
  • Crowdsource printers
  • No-regrets undo
  • Fewer clicks
  • Snapshot view
  • Always current
Company's Address

Company's Address

ENTP, 917 SW Oak Street, #422, Portland, OR 97205 117 Edinburgh South
Suite 100, Cary NC 27511
Popular Customers

Popular Customers

Literature Latte, Trillian, Airbrake.io, Goodsie
OS Supported

OS Supported

Windows
Mac
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Pricing Page

Pricing Page

Learn more about Tender Support pricing Learn more about Samanage pricing
Integrations

Integrations

No information available.

  • Google Apps
  • Zapier
  • Zendesk
  • Citrix GoToAssist Remote Support
  • Okta
  • OneLogin
  • CA SiteMinder and CA CloudMinder
  • Samanage on-premise or cloud REST API
  • QR and barcodes
  • Jira
  • LogMeIn
  • Centrify
  • Salesforce
  • Dropbox
Types of Support

Types of Support

Training
Phone Live Support
Ticket Training
Contact No.

Contact No.

1.888.250.8971
Cost Details

Cost Details

Tender Support offers three main plans. Each plan comes with one agent. You can add or remove agents as required. Each agent is $20/month. The vendor offers a 14-day free trial and a free plan for non-profits and open-source projects.

Starter: $9 per month

  • Everything to get started
  • Community forums
  • Knowledge base
  • Email support

Standard: $49 per month

  • Tools for busy teams
  • Advanced reports
  • Single sign-on
  • Canned replies

Pro: $99 per month

  • Advanced features
  • Full customization
  • Activity filters
  • Private site

The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.

If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.

Available pricing plans include:

  • IT Service Desk
  • IT Asset Management
  • Integrated IT Solution
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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If you are still having second thoughts about which product will work best in your case it may be a sensible idea to examine each service’s social metrics. Such metrics are frequently a sign of how popular every software is and how extensive is its online presence. For instance, in case of Facebook Samanage has 2052 likes on their official profile while Tender Support profile is liked by 0 users.