Compare Tender Support vs. SamanageFinding the most effective Customer Support Software product is all about evaluating numerous solutions and figuring out the top software for your specific needs. Our proprietary process will give you a brief look at the general rating of Samanage and Tender Support. For overall quality and performance, Samanage scored 9.6, while Tender Support scored 7.8. On the other hand, for user satisfaction, Samanage earned 100%, while Tender Support earned 97%. Below you can also verify their functions, terms, plans, etc. to see which program will be more appropriate for your needs. One key aspect to assess is if the application can enable and disable permissions on different types of users to protect any sensitive company data. Our team put a lot of effort to prepare reviews of all popular Customer Support Software services available out there, but among them these three caught our special attention: Zendesk, Freshdesk, Samanage.
|Monthly payment | Annual Subscription||Monthly payment | Quote-based|
A customer support application that allows you to create public forums and discussion boards that can be shared with your all web visitors.
Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
|Literature Latte, Trillian, Airbrake.io, Goodsie|
No information available.
|Small Business | Medium Business||Small Business | Large Enterprises | Medium Business|
|Learn more about Tender Support pricing||Learn more about Samanage pricing|
Tender Support offers three main plans. Each plan comes with one agent. You can add or remove agents as required. Each agent is $20/month. The vendor offers a 14-day free trial and a free plan for non-profits and open-source projects.
Starter: $9 per month
Standard: $49 per month
Pro: $99 per month
The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.
If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.
Available pricing plans include:
|English, Europe||English, Germany, Japan|
|ENTP, 917 SW Oak Street, #422, Portland, OR 97205|| 117 Edinburgh South|
Suite 100, Cary NC 27511
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Every time you test various Customer Support Software solutions you shouldn’t simply look at their list of features and available pricing plans. Pay attention to the fact that the product should be matching your work processes and business so the more flexible their offer the better. Check which OSes are supported by Samanage and Tender Support and ensure you will get mobile support for whichever devices you work on in your company. It may also be a good idea to find out which languages and geographies are supported, as this might be a key element for many companies.