Compare SysAid vs. SamanageWe are here to improve the process of comparing Help Desk Software products for you. For instance, on this page you can verify the overall performance of Samanage (9.6) and contrast it with the overall performance of SysAid (7.7). You can also match their overall user satisfaction rating: Samanage (100%) vs. SysAid (98%). What’s more, lexamine their capabilities in detail to see which product can better deal with your company’s needs. Generally, any B2B software has to let you to immediately view the big picture, at the same time allowing you immediate access to the details. Our team put a lot of effort to prepare reviews of all popular Customer Support Software products that you can find out there, but among all the ones we reviewed these three deserved our special attention: LiveAgent, Freshdesk, Samanage.
|Quote-based||Monthly payment | Quote-based|
Winner of our Expert's Choice Award. SysAid is feature rich, easily configurable and highly-scalable help desk solution targeted at large businesses.
Samanage won our 2016 Supreme Software Award. It's a cloud-based IT service desk and asset management service to keep a tighter tab on things.
|Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business|
At the moment, SysAid has 3 Embeddables built into the solution that are sold as part of the system, and not as an outsource integration. They are constantly working to add more.
Here are the details:
1. BI Analytics – Powered by Qlik
In addition, they offer many more Add-Ons and Third-Party Integrations.
| 128 Chestnut Street|
Newton, MA 02465
| 117 Edinburgh South|
Suite 100, Cary NC 27511
|List of Features|
List of Features
|Coca Cola, Panasonic, Adobe, Lufthansa, LG|
|Learn more about SysAid pricing||Learn more about Samanage pricing|
SysAid provides tailored pricing by quote which can be requested by phone.
The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.
If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.
Available pricing plans include:
|USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Turkish, Swedish||USA, UK, Canada, Germany, Japan|
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The software compared on this page are merely a small part of our full Help Desk Software category and you should take into account that there may be better services out there. If you would like to ensure you make the optimal decision for your business we strongly encourage you to analyze more software first. You may also want to study our top 10 Help Desk Software ranking to see which software are currently the best ones and leaders in the market.