Compare SysAid vs. Samanage

To make sure you get the most helpful and productive CRM Software for your enterprise, you should compare products available on the market. For example, here you can match Samanage’s overall score of 9.6 against SysAid’s score of 9.0. You may also compare their general user satisfaction: Samanage (98%) vs. SysAid (98%). Moreover, you can evaluate their strengths and weaknesses feature by feature, including their contract conditions and pricing. By comparing products you are improving your chances to pick the right software for your budget. It goes without saying you have to know your specific needs to realize which solution addresses those needs. Right now, the leading products in our Customer Support Software category are: Zendesk, Freshdesk, Samanage.
Product

SysAid

VS

Samanage

VS

SysAid screenshot Samanage screenshot
Pricing Page

Score

Our Score

9.0 ?

Our Score

9.6 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

98% ?

Client Satisfaction

98% ?

Pricing

Pricing

by quote

by quote

Pricing Model

Pricing Model

Quote-based Monthly payment | Quote-based
Detailed Review

Detailed Review

Product Info

Product Info

SysAid is the winner of our Expert's Choice Award. It is a feature rich, easily configurable and highly scalable help desk solution targeted at large businesses.
Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
Quick Links
Available Features

Available Features

SysAid FEATURES

  • Ticket management
  • Self-service portal
  • Knowledge base
  • Password reset
  • Remote control
  • CMDB
  • Chat
  • Automation
  • Hardware/software inventory management
  • Help desk integration
  • Patch Management
  • Monitoring
  • Broadcast messages

Samanage FEATURES

  • IT Service Desk
  • Contracts & Licenses
  • Knowledge Base
  • IT Asset Management
  • Self-service Portal
  • Risk Detection
  • Problems & Changes
  • IT Service Catalog
  • SLA Management
  • Reports and API
  • Mobile Access
  • Integrations Suite
  • Tailored dashboard
  • Risks tab
  • Built-in best practices
  • Automatic classification
  • Warranty sync
  • Drag & drop setup
  • QR Audit tool
  • Invisible patches
  • Crowdsource printers
  • No-regrets undo
  • Fewer clicks
  • Snapshot view
  • Always current
Available Plans

Available Plans

SysAid provides tailored pricing by quote which can be requested by phone.

The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.

If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.

Available pricing plans include:

  • IT Service Desk
  • IT Asset Management
  • Integrated IT Solution
Contact Address

Contact Address

128 Chestnut Street
Newton, MA 02465
USA
117 Edinburgh South
Suite 100, Cary NC 27511
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Customer Support

Customer Support

Phone Live Support
Ticket Training
Phone Live Support
Ticket Training
Phone Number

Phone Number

+1-800-686-7047 1.888.250.8971
Vendor Email

Vendor Email

support@sysaid.com support@samanage.com
Supported Integrations

Supported Integrations

At the moment, SysAid has 3 Embeddables built into the solution that are sold as part of the system, and not as an outsource integration. They are constantly working to add more.

Here are the details:

1. BI Analytics – Powered by Qlik
2. TeamViewer for a robust Remote control solution
3. GFI Software to Offer Superior Patch Management Capabilities.

In addition, they offer many more Add-Ons and Third-Party Integrations.

  • Google Apps
  • Zapier
  • Zendesk
  • Citrix GoToAssist Remote Support
  • Okta
  • OneLogin
  • CA SiteMinder and CA CloudMinder
  • Samanage on-premise or cloud REST API
  • QR and barcodes
  • Jira
  • LogMeIn
  • Centrify
  • Salesforce
  • Dropbox
Pricing Page

Pricing Page

Learn more about SysAid pricing Learn more about Samanage pricing
Customer Types

Customer Types

Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Prominent Customers

Prominent Customers

Coca Cola, Panasonic, Adobe, Lufthansa, LG
Available Languages

Available Languages

English, Dutch, Polish, Turkish, Swedish English
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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If you are still having doubts about which product will perform best in your case it may be a sound idea to check out each service’s social metrics. Such metrics are frequently an indicator of how popular a given product is and how wide is its online presence.For example, if you analyze Samanage LinkedIn page you’ll see that they are followed by 4490 people. In case of SysAid the amount of followers on their LinkedIn page is 2579.