Compare SysAid vs. Samanage

We are here to improve the process of comparing Help Desk Software products for you. For instance, on this page you can verify the overall performance of Samanage (9.6) and contrast it with the overall performance of SysAid (7.7). You can also match their overall user satisfaction rating: Samanage (100%) vs. SysAid (98%). What’s more, lexamine their capabilities in detail to see which product can better deal with your company’s needs. Generally, any B2B software has to let you to immediately view the big picture, at the same time allowing you immediate access to the details. Our team put a lot of effort to prepare reviews of all popular Customer Support Software products that you can find out there, but among all the ones we reviewed these three deserved our special attention: LiveAgent, Freshdesk, Samanage.
Software

SysAid

VS

Samanage

VS

SysAid screenshot Samanage screenshot
Pricing Page

Total Score

Our Score

9.0 ?

Our Score

9.6 ?

Client Experience

Client Experience

Client Experience

98% ?

Client Experience

98% ?

Cost

Cost

by quote

by quote

Pricing Model

Pricing Model

Quote-based Monthly payment | Quote-based
Detailed Review

Detailed Review

Overview

Overview

Winner of our Expert's Choice Award. SysAid is feature rich, easily configurable and highly-scalable help desk solution targeted at large businesses.
Samanage won our 2016 Supreme Software Award. It's a cloud-based IT service desk and asset management service to keep a tighter tab on things.
Useful Links
Email Address

Email Address

support@sysaid.com support@samanage.com
Company Size

Company Size

Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Integrations

Integrations

At the moment, SysAid has 3 Embeddables built into the solution that are sold as part of the system, and not as an outsource integration. They are constantly working to add more.

Here are the details:

1. BI Analytics – Powered by Qlik
2. TeamViewer for a robust Remote control solution
3. GFI Software to Offer Superior Patch Management Capabilities.

In addition, they offer many more Add-Ons and Third-Party Integrations.

  • Google Apps
  • Zapier
  • Zendesk
  • Citrix GoToAssist Remote Support
  • Okta
  • OneLogin
  • CA SiteMinder and CA CloudMinder
  • Samanage on-premise or cloud REST API
  • QR and barcodes
  • Jira
  • LogMeIn
  • Centrify
  • Salesforce
  • Dropbox
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Phone No.

Phone No.

+1-800-686-7047 1.888.250.8971
Available Support

Available Support

Phone Live Support
Ticket Training
Phone Live Support
Ticket Training
Contact Address

Contact Address

128 Chestnut Street
Newton, MA 02465
USA
117 Edinburgh South
Suite 100, Cary NC 27511
List of Features

List of Features

SysAid FEATURES

  • Ticket management
  • Self-service portal
  • Knowledge base
  • Password reset
  • Remote control
  • CMDB
  • Chat
  • Automation
  • Hardware/software inventory management
  • Help desk integration
  • Patch Management
  • Monitoring
  • Broadcast messages

Samanage FEATURES

  • IT Service Desk
  • Contracts & Licenses
  • Knowledge Base
  • IT Asset Management
  • Self-service Portal
  • Risk Detection
  • Problems & Changes
  • IT Service Catalog
  • SLA Management
  • Reports and API
  • Mobile Access
  • Integrations Suite
  • Tailored dashboard
  • Risks tab
  • Built-in best practices
  • Automatic classification
  • Warranty sync
  • Drag & drop setup
  • QR Audit tool
  • Invisible patches
  • Crowdsource printers
  • No-regrets undo
  • Fewer clicks
  • Snapshot view
  • Always current
Prominent Customers

Prominent Customers

Coca Cola, Panasonic, Adobe, Lufthansa, LG
Pricing Page

Pricing Page

Learn more about SysAid pricing Learn more about Samanage pricing
Pricing Plans

Pricing Plans

SysAid provides tailored pricing by quote which can be requested by phone.

The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.

If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.

Available pricing plans include:

  • IT Service Desk
  • IT Asset Management
  • Integrated IT Solution
Languages Supported

Languages Supported

USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Turkish, Swedish USA, UK, Canada, Germany, Japan
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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The software compared on this page are merely a small part of our full Help Desk Software category and you should take into account that there may be better services out there. If you would like to ensure you make the optimal decision for your business we strongly encourage you to analyze more software first. You may also want to study our top 10 Help Desk Software ranking to see which software are currently the best ones and leaders in the market.