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Compare SmartAction vs. Samanage

You have so many Customer Support Software solutions in today’s market that deciding on the best product may be overwhelming. On our comparison page, you can actually evaluate the functions, terms and conditions, available plans, and more details of Samanage and SmartAction. You can evaluate their score (9.6 for Samanage vs. 7.0 for SmartAction) and user satisfaction level (98% for Samanage vs. 98% for SmartAction). The scores and ratings present you with a general idea how both these software products perform. Additionally, make sure if the solution can integrate with your current business apps to ensure greater productivity. People who want to save some time or want a Customer Support Software advice from our experts might want to investigate these top choices for this year: Salesforce Essentials, Zendesk, Freshdesk.
Software

SmartAction

VS

Samanage

VS

SmartAction screenshot Samanage screenshot
Pricing Page

Total Score

Our Score

7.0 ?

Our Score

9.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

98% ?

Client Satisfaction

98% ?

Pricing

Pricing

by quote

by quote

Price Scheme

Price Scheme

Quote-based Monthly payment | Quote-based
Complete Review

Complete Review

Product Info

Product Info

SmartAction provides AI-powered customer self-service for the call center. It automates complex processes you never thought possible.
Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
Quick Links
Pricing Page

Pricing Page

Learn more about SmartAction pricing Learn more about Samanage pricing
Company Email

Company Email

info@smartaction.ai support@samanage.com
Contact No.

Contact No.

+1-310-776-9200 1.888.250.8971
Available Languages

Available Languages

English English
Cost Details

Cost Details

SmartAction’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.

If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.

Available pricing plans include:

  • IT Service Desk
  • IT Asset Management
  • Integrated IT Solution
Available Integrations

Available Integrations

No information available.

  • Google Apps
  • Zapier
  • Zendesk
  • Citrix GoToAssist Remote Support
  • Okta
  • OneLogin
  • CA SiteMinder and CA CloudMinder
  • Samanage on-premise or cloud REST API
  • QR and barcodes
  • Jira
  • LogMeIn
  • Centrify
  • Salesforce
  • Dropbox
Customer Support

Customer Support

Phone
Ticket
Phone Live Support
Ticket Training
List of Features

List of Features

SmartAction FEATURES

  • AI Speech Recognition
  • 100% Natural Language Processing
  • Automatic Form Fill
  • Blended Call Center
  • Call Analysis
  • Call Center
  • Call Center Management
  • Call Logging
  • Call Recording
  • Call Routing
  • Concatenated Speech
  • Continuous Speech
  • IVR / Voice Recognition
  • Voice Customization
  • Voice Mail
  • Variable Frequency
  • Virtual Call Center
  • Specialty Vocabularies
  • Survey Management
  • Text To Speech
  • Phone Key Input
  • Multiple Scripts
  • Multi-Channel Collection

Samanage FEATURES

  • IT Service Desk
  • Contracts & Licenses
  • Knowledge Base
  • IT Asset Management
  • Self-service Portal
  • Risk Detection
  • Problems & Changes
  • IT Service Catalog
  • SLA Management
  • Reports and API
  • Mobile Access
  • Integrations Suite
  • Tailored dashboard
  • Risks tab
  • Built-in best practices
  • Automatic classification
  • Warranty sync
  • Drag & drop setup
  • QR Audit tool
  • Invisible patches
  • Crowdsource printers
  • No-regrets undo
  • Fewer clicks
  • Snapshot view
  • Always current
Available Devices

Available Devices

Mac
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Company's Address

Company's Address

300 North Continental Blvd Suite 350,
El Segundo, CA 90245
USA
117 Edinburgh South
Suite 100, Cary NC 27511
Popular Clients

Popular Clients

Hyundai, Pizza Hut, Office Depot
Company Size

Company Size

Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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In case you are still having second thoughts about which product will perform best for your company it might be a good idea to investigate each service’s social metrics. These metrics are usually a sign of how popular each software is and how extensive is its online presence.For instance, if you check Samanage LinkedIn account you’ll learn that they are followed by 4490 users. In case of SmartAction the amount of followers on their LinkedIn page is 1148.