Compare SmartAction vs. Samanage

Getting the appropriate Customer Support Software product is as simple as comparing the good and weaker features and terms offered by Samanage and SmartAction. Here it's also possible to match their all round scores: 9.6 for Samanage vs. 7.0 for SmartAction. Or you can verify their general user satisfaction rating, 98% for Samanage vs. 98% for SmartAction. We suggest that you spend some time to examine their unique features and determine which one is the better choice for your business. Likewise, bear in mind to take into account your company’s or industry’s special situation, for example, a multilingual solution for a global team or a mobile platform to help you work away from your office. If you want to quickly decide on the optimal Customer Support Software according to our experts we advise you examine the following solutions: Freshdesk, LiveAgent, Samanage.
Compare

SmartAction

VS

Samanage

VS

SmartAction screenshot Samanage screenshot
Pricing Page

Our Score

Our Score

7.0 ?

Our Score

9.6 ?

Customer Experience

Customer Experience

Customer Experience

98% ?

Customer Experience

98% ?

Price

Price

by quote

by quote

Pricing Model

Pricing Model

Quote-based Monthly payment | Quote-based
Complete Review

Complete Review

Overview

Overview

SmartAction provides AI-powered customer self-service for the call center. It automates complex processes you never thought possible.
Samanage won our 2016 Supreme Software Award. It's a cloud-based IT service desk and asset management service to keep a tighter tab on things.
Quick Links
Phone Number

Phone Number

+1-310-776-9200 1.888.250.8971
Languages Supported

Languages Supported

USA, UK, Canada, International USA, UK, Canada, Germany, Japan
Features

Features

SmartAction FEATURES

  • AI Speech Recognition
  • 100% Natural Language Processing
  • Automatic Form Fill
  • Blended Call Center
  • Call Analysis
  • Call Center
  • Call Center Management
  • Call Logging
  • Call Recording
  • Call Routing
  • Concatenated Speech
  • Continuous Speech
  • IVR / Voice Recognition
  • Voice Customization
  • Voice Mail
  • Variable Frequency
  • Virtual Call Center
  • Specialty Vocabularies
  • Survey Management
  • Text To Speech
  • Phone Key Input
  • Multiple Scripts
  • Multi-Channel Collection

Samanage FEATURES

  • IT Service Desk
  • Contracts & Licenses
  • Knowledge Base
  • IT Asset Management
  • Self-service Portal
  • Risk Detection
  • Problems & Changes
  • IT Service Catalog
  • SLA Management
  • Reports and API
  • Mobile Access
  • Integrations Suite
  • Tailored dashboard
  • Risks tab
  • Built-in best practices
  • Automatic classification
  • Warranty sync
  • Drag & drop setup
  • QR Audit tool
  • Invisible patches
  • Crowdsource printers
  • No-regrets undo
  • Fewer clicks
  • Snapshot view
  • Always current
Company Size

Company Size

Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Available Integrations

Available Integrations

No information available.

  • Google Apps
  • Zapier
  • Zendesk
  • Citrix GoToAssist Remote Support
  • Okta
  • OneLogin
  • CA SiteMinder and CA CloudMinder
  • Samanage on-premise or cloud REST API
  • QR and barcodes
  • Jira
  • LogMeIn
  • Centrify
  • Salesforce
  • Dropbox
Vendor Email

Vendor Email

info@smartaction.ai support@samanage.com
Prominent Customers

Prominent Customers

Hyundai, Pizza Hut, Office Depot
Types of Support

Types of Support

Phone
Ticket
Phone Live Support
Ticket Training
Pricing Page

Pricing Page

Learn more about SmartAction pricing Learn more about Samanage pricing
Pricing Info

Pricing Info

SmartAction’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.

If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.

Available pricing plans include:

  • IT Service Desk
  • IT Asset Management
  • Integrated IT Solution
Devices Supported

Devices Supported

Mac
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Contact Address

Contact Address

300 North Continental Blvd Suite 350,
El Segundo, CA 90245
USA
117 Edinburgh South
Suite 100, Cary NC 27511
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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When you research various Customer Support Software services you shouldn’t just explore their list of features and offered pricing packages. Keep in mind the software should be meeting your needs and business so the more flexible their offer the better. Check which systems are supported by Samanage and SmartAction and make sure you will get mobile support for whatever devices you work on in your company. It may also be a good idea to find out which languages and countries are supported, because this may be a critical factor for many firms.