Compare SmartAction vs. SamanageGetting the appropriate Customer Support Software product is as simple as comparing the good and weaker features and terms offered by Samanage and SmartAction. Here it's also possible to match their all round scores: 9.6 for Samanage vs. 7.0 for SmartAction. Or you can verify their general user satisfaction rating, 98% for Samanage vs. 98% for SmartAction. We suggest that you spend some time to examine their unique features and determine which one is the better choice for your business. Likewise, bear in mind to take into account your company’s or industry’s special situation, for example, a multilingual solution for a global team or a mobile platform to help you work away from your office. If you want to quickly decide on the optimal Customer Support Software according to our experts we advise you examine the following solutions: Freshdesk, LiveAgent, Samanage.
|Quote-based||Monthly payment | Quote-based|
SmartAction provides AI-powered customer self-service for the call center. It automates complex processes you never thought possible.
Samanage won our 2016 Supreme Software Award. It's a cloud-based IT service desk and asset management service to keep a tighter tab on things.
|USA, UK, Canada, International||USA, UK, Canada, Germany, Japan|
|Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business|
No information available.
|Hyundai, Pizza Hut, Office Depot|
|Types of Support|
Types of Support
|Learn more about SmartAction pricing||Learn more about Samanage pricing|
SmartAction’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.
The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.
If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.
Available pricing plans include:
| 300 North Continental Blvd Suite 350,|
El Segundo, CA 90245
| 117 Edinburgh South|
Suite 100, Cary NC 27511
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When you research various Customer Support Software services you shouldn’t just explore their list of features and offered pricing packages. Keep in mind the software should be meeting your needs and business so the more flexible their offer the better. Check which systems are supported by Samanage and SmartAction and make sure you will get mobile support for whatever devices you work on in your company. It may also be a good idea to find out which languages and countries are supported, because this may be a critical factor for many firms.