Compare Sharpen vs. SamanageIf you’re experiencing a hard time picking the right Customer Support Software product for your company, we suggest that you compare the available software and discover which tool offers more positive aspects. For instance, here you can review Samanage (overall score: 9.6; user rating: 98%) vs. Sharpen (overall score: 7.4; user rating: 97%) for their overall performance. You can even see which one provides more features that you need or which has better pricing plans for your current budget. Having a clear table to compare their features will significantly increase the possibility of obtaining the right product for your company. Take a closer look at other factors of the software for example ease-of-use, flexibility, scalability, and pricing plans. People who are pressed for time or need a Customer Support Software advice from our experts might want to take a look at these top choices for this year: LiveAgent, Freshdesk, Samanage.
|Monthly payment||Monthly payment | Quote-based|
Sharpen is a cloud-based contact center platform that enables customer experience teams to establish better customer relationships through industry-leading software solutions.
Samanage won our 2016 Supreme Software Award. It's a cloud-based IT service desk and asset management service to keep a tighter tab on things.
|Types of Support|
Types of Support
|Types of Customers|
Types of Customers
|Small Business | Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business|
| 6311 E Westfield Blvd, Suite 200|
Indianapolis, IN 46220
| 117 Edinburgh South|
Suite 100, Cary NC 27511
At the moment, Sharpen offers a streamlined integration with Salesforce.
Sharpen offers three enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your company:
Voice Only – $20/user/month
Customer Care – $99/user/month
Customer Care + Sales Accelerator – $130/user/month
The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.
If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.
Available pricing plans include:
|USA, UK, Canada, International||USA, UK, Canada, Germany, Japan|
|OnPeak, SmartIT, DHCU Community Credit Union|
|Learn more about Sharpen pricing||Learn more about Samanage pricing|
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Both Samanage and Sharpen were reviewed by a team of reliable B2B experts who prepared a thorough study of all crucial aspects of every app. Their total score was calculated by means of unique SmartScore algorithm which calculates a separate partial score to each element including: main features, customer support, mobile support, security, client satisfaction as well as reviews in other media. We are aware that useful features are not the only thing important to a company so we make sure we pay attention to all sides of a service prior to giving it a final rating.