Compare Sharpen vs. SamanageWith different functionalities, pricing, conditions, and more to compare, determining the best Customer Support Software for your organization is challenging. However by working with our system, it is simple to match the functions of Samanage and Sharpen as well as their general SmartScore, respectively as: 9.6 and 7.4 for overall score and 98% and 97% for user satisfaction. You can also assess them feature by feature check out which program is a better fit for your company. Keep in mind to use a trial version first prior to subscribing to get a firsthand experience how the software works in real setting. As of now, the most significant products in our Customer Support Software category are: Freshdesk, Zendesk, Samanage.
|Monthly payment||Monthly payment | Quote-based|
Sharpen is a cloud-based contact center platform that enables customer experience teams to establish better customer relationships through industry-leading software solutions.
Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
|OnPeak, SmartIT, DHCU Community Credit Union|
At the moment, Sharpen offers a streamlined integration with Salesforce.
|Learn more about Sharpen pricing||Learn more about Samanage pricing|
|Small Business | Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business|
| 6311 E Westfield Blvd, Suite 200|
Indianapolis, IN 46220
| 117 Edinburgh South|
Suite 100, Cary NC 27511
Sharpen offers three enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your company:
Voice Only – $20/user/month
Customer Care – $99/user/month
Customer Care + Sales Accelerator – $130/user/month
The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.
If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.
Available pricing plans include:
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You should keep in mind that while both Samanage and Sharpen may offer an excellent array of features each service could be created for a different business size. If you are analyzing various solutions you should pay attention to a business type they are meant for. Specific features might scale up well for huge enterprises but if you own a small or medium business it’s often more sensible to stay away from paying for complex functionalities that you may never actually use.