Compare Sharpen vs. Samanage

If you’re experiencing a hard time picking the right Customer Support Software product for your company, we suggest that you compare the available software and discover which tool offers more positive aspects. For instance, here you can review Samanage (overall score: 9.6; user rating: 98%) vs. Sharpen (overall score: 7.4; user rating: 97%) for their overall performance. You can even see which one provides more features that you need or which has better pricing plans for your current budget. Having a clear table to compare their features will significantly increase the possibility of obtaining the right product for your company. Take a closer look at other factors of the software for example ease-of-use, flexibility, scalability, and pricing plans. People who are pressed for time or need a Customer Support Software advice from our experts might want to take a look at these top choices for this year: LiveAgent, Freshdesk, Samanage.
Compare

Sharpen

VS

Samanage

VS

Sharpen screenshot Samanage screenshot
Pricing Details

Total Score

Our Score

7.4 ?

Our Score

9.6 ?

Customer Experience

Customer Experience

Customer Experience

97% ?

Customer Experience

98% ?

Cost

Cost

$20

by quote

Pricing Type

Pricing Type

Monthly payment Monthly payment | Quote-based
Full Review

Full Review

General Info

General Info

Sharpen is a cloud-based contact center platform that enables customer experience teams to establish better customer relationships through industry-leading software solutions.
Samanage won our 2016 Supreme Software Award. It's a cloud-based IT service desk and asset management service to keep a tighter tab on things.
Useful Links
Available Features

Available Features

Sharpen FEATURES

  • Centralized Dashboard
  • Team visibility
  • Measurable
  • Skill-based routing
  • Automatic call distribution
  • Auto-log activity
  • Call recording
  • Call monitoring
  • No busy signal
  • Voicemail to email
  • Virtual fax
  • Dynamic capacity
  • Agent monitoring
  • Connect softphone
  • Call analytics
  • HIPAA-compliant

Samanage FEATURES

  • IT Service Desk
  • Contracts & Licenses
  • Knowledge Base
  • IT Asset Management
  • Self-service Portal
  • Risk Detection
  • Problems & Changes
  • IT Service Catalog
  • SLA Management
  • Reports and API
  • Mobile Access
  • Integrations Suite
  • Tailored dashboard
  • Risks tab
  • Built-in best practices
  • Automatic classification
  • Warranty sync
  • Drag & drop setup
  • QR Audit tool
  • Invisible patches
  • Crowdsource printers
  • No-regrets undo
  • Fewer clicks
  • Snapshot view
  • Always current
Contact No.

Contact No.

+1-855-249-3357 1.888.250.8971
Types of Support

Types of Support

Phone
Ticket
Phone Live Support
Ticket Training
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Contact Address

Contact Address

6311 E Westfield Blvd, Suite 200
Indianapolis, IN 46220
USA
117 Edinburgh South
Suite 100, Cary NC 27511
Email Address

Email Address

sales@sharpencx.com support@samanage.com
Supported Integrations

Supported Integrations

At the moment, Sharpen offers a streamlined integration with Salesforce.

  • Google Apps
  • Zapier
  • Zendesk
  • Citrix GoToAssist Remote Support
  • Okta
  • OneLogin
  • CA SiteMinder and CA CloudMinder
  • Samanage on-premise or cloud REST API
  • QR and barcodes
  • Jira
  • LogMeIn
  • Centrify
  • Salesforce
  • Dropbox
Available Plans

Available Plans

Sharpen offers three enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your company:

Voice Only – $20/user/month

  • UC Unified Communication
  • Extended Reach
  • Call Management
  • Advanced Features
  • Global Phone Number Availability
  • Unlimited Local and Long Distance Calling Included

Customer Care – $99/user/month

  • Connect Included
  • Direct Salesforce Integration
  • Call Queues
  • Call Flow Reporting and Analytics
  • Workflow Management
  • Skills Based Inbound Call Routing
  • Unlimited Trunks / Lines
  • Unlimited Minutes

Customer Care + Sales Accelerator – $130/user/month

  • Connect Included
  • Direct Salesforce Integration
  • Call Queues
  • Call Flow Reporting and Analytics
  • Workflow Management
  • Skills Based Inbound Call Routing
  • Unlimited Trunks / Lines
  • Unlimited Minutes

The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.

If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.

Available pricing plans include:

  • IT Service Desk
  • IT Asset Management
  • Integrated IT Solution
OS Supported

OS Supported

Windows
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Available Languages

Available Languages

USA, UK, Canada, International USA, UK, Canada, Germany, Japan
Popular Customers

Popular Customers

OnPeak, SmartIT, DHCU Community Credit Union
Pricing Details

Pricing Details

Learn more about Sharpen pricing Learn more about Samanage pricing
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QUICK LINKS

QUICK LINKS

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Both Samanage and Sharpen were reviewed by a team of reliable B2B experts who prepared a thorough study of all crucial aspects of every app. Their total score was calculated by means of unique SmartScore algorithm which calculates a separate partial score to each element including: main features, customer support, mobile support, security, client satisfaction as well as reviews in other media. We are aware that useful features are not the only thing important to a company so we make sure we pay attention to all sides of a service prior to giving it a final rating.