Compare Sharpen vs. Samanage

With different functionalities, pricing, conditions, and more to compare, determining the best Customer Support Software for your organization is challenging. However by working with our system, it is simple to match the functions of Samanage and Sharpen as well as their general SmartScore, respectively as: 9.6 and 7.4 for overall score and 98% and 97% for user satisfaction. You can also assess them feature by feature check out which program is a better fit for your company. Keep in mind to use a trial version first prior to subscribing to get a firsthand experience how the software works in real setting. As of now, the most significant products in our Customer Support Software category are: Freshdesk, Zendesk, Samanage.
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Sharpen

VS

Samanage

VS

Sharpen screenshot Samanage screenshot
Pricing Page

Our Score

Our Score

7.4 ?

Our Score

9.6 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

97% ?

Client Satisfaction

98% ?

Price

Price

$20

by quote

Pricing Type

Pricing Type

Monthly payment Monthly payment | Quote-based
Detailed Review

Detailed Review

General Description

General Description

Sharpen is a cloud-based contact center platform that enables customer experience teams to establish better customer relationships through industry-leading software solutions.
Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
Quick Links
Prominent Customers

Prominent Customers

OnPeak, SmartIT, DHCU Community Credit Union
Integrations

Integrations

At the moment, Sharpen offers a streamlined integration with Salesforce.

  • Google Apps
  • Zapier
  • Zendesk
  • Citrix GoToAssist Remote Support
  • Okta
  • OneLogin
  • CA SiteMinder and CA CloudMinder
  • Samanage on-premise or cloud REST API
  • QR and barcodes
  • Jira
  • LogMeIn
  • Centrify
  • Salesforce
  • Dropbox
Pricing Page

Pricing Page

Learn more about Sharpen pricing Learn more about Samanage pricing
Phone Number

Phone Number

+1-855-249-3357 1.888.250.8971
Business Size

Business Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Vendor's Address

Vendor's Address

6311 E Westfield Blvd, Suite 200
Indianapolis, IN 46220
USA
117 Edinburgh South
Suite 100, Cary NC 27511
OS Supported

OS Supported

Windows
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Vendor Email

Vendor Email

sales@sharpencx.com support@samanage.com
Pricing Info

Pricing Info

Sharpen offers three enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your company:

Voice Only – $20/user/month

  • UC Unified Communication
  • Extended Reach
  • Call Management
  • Advanced Features
  • Global Phone Number Availability
  • Unlimited Local and Long Distance Calling Included

Customer Care – $99/user/month

  • Connect Included
  • Direct Salesforce Integration
  • Call Queues
  • Call Flow Reporting and Analytics
  • Workflow Management
  • Skills Based Inbound Call Routing
  • Unlimited Trunks / Lines
  • Unlimited Minutes

Customer Care + Sales Accelerator – $130/user/month

  • Connect Included
  • Direct Salesforce Integration
  • Call Queues
  • Call Flow Reporting and Analytics
  • Workflow Management
  • Skills Based Inbound Call Routing
  • Unlimited Trunks / Lines
  • Unlimited Minutes

The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.

If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.

Available pricing plans include:

  • IT Service Desk
  • IT Asset Management
  • Integrated IT Solution
Available Features

Available Features

Sharpen FEATURES

  • Centralized Dashboard
  • Team visibility
  • Measurable
  • Skill-based routing
  • Automatic call distribution
  • Auto-log activity
  • Call recording
  • Call monitoring
  • No busy signal
  • Voicemail to email
  • Virtual fax
  • Dynamic capacity
  • Agent monitoring
  • Connect softphone
  • Call analytics
  • HIPAA-compliant

Samanage FEATURES

  • IT Service Desk
  • Contracts & Licenses
  • Knowledge Base
  • IT Asset Management
  • Self-service Portal
  • Risk Detection
  • Problems & Changes
  • IT Service Catalog
  • SLA Management
  • Reports and API
  • Mobile Access
  • Integrations Suite
  • Tailored dashboard
  • Risks tab
  • Built-in best practices
  • Automatic classification
  • Warranty sync
  • Drag & drop setup
  • QR Audit tool
  • Invisible patches
  • Crowdsource printers
  • No-regrets undo
  • Fewer clicks
  • Snapshot view
  • Always current
Available Support

Available Support

Phone
Ticket
Phone Live Support
Ticket Training
Available Languages

Available Languages

English English
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You should keep in mind that while both Samanage and Sharpen may offer an excellent array of features each service could be created for a different business size. If you are analyzing various solutions you should pay attention to a business type they are meant for. Specific features might scale up well for huge enterprises but if you own a small or medium business it’s often more sensible to stay away from paying for complex functionalities that you may never actually use.